operations manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while helping to facilitate company growth.

  • Performance Monitoring
  • Planning and Implementation
  • Goal Setting
  • Problem-Solving
  • Customer Service
  • Decision Making
  • Policies and Procedures Implementation
  • Maintaining Compliance
  • Workflow Optimization
  • Team Leadership
  • Operations Monitoring
  • Employee Motivation
  • Hiring and Onboarding
  • Problem Anticipation and Resolution
  • Operations Oversight
02/2020 to 02/2022
Operations Manager Tenneco Automotive Van Nuys, CA,
  • Planned delivery routing, team workflows and promotional initiatives.
  • Supported accident investigations and prepared related paperwork.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Enforced federal, state, local and company rules for safety and operations.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Responded to information requests from superiors, providing specific documentation.
  • Addressed customer concerns with suitable solutions.
04/1996 to 08/2020
Battalion Chief / Paramedic Ascension (System Office) Grosse Pointe, MI,
  • Oversaw station efforts to continuously deliver timely and quality responses in areas of fire, medical and public safety administration.
  • Managed staff schedules for shifts and events to minimize overtime costs.
  • Elevated assigned fire station into top-performer in area, resulting in honors, awards and accolades.
  • Managed staffing, recruitment, interviewing and selection of potential team members in alignment with station needs.
  • Provided clear and decisive leadership by rapidly assessing and responding to changing field conditions.
  • Prepared records and reports of company responses to fires or other emergencies.
  • Collaborated with Hazmat to clean up chemical and oil spills.
  • Maintained recordkeeping and reporting system for alarm responses, fire and casualty reports and personnel actions.
  • Established collaborative teams of first responders equipped to tackle various fire and emergency situations.
  • Responded to fire and emergency alarms and evaluated emergency to direct company operations.
  • Conducted search and rescue operations, quickly analyzed medical emergencies and administered first aid to injured persons.
  • Followed department rules and regulations and oversaw discipline to maintain compliance among personnel.
  • Kept station in peak working order by inspecting facilities, equipment and personnel.
  • Conducted fire prevention and suppression operations.
  • Supported continuing operations and rehabilitation of firefighting equipment by identifying new community resources.
  • Coordinated emergency response and disaster planning for fire fighters.
01/1993 to 04/1996
Paramedic Lawrence Baptist Medical Center City, STATE,
  • Obtained details regarding patient by questioning family members and bystanders.
  • Cleaned wounds and applied gauze and bandages to prevent infection.
  • Remained level-headed and proactive during emergency situations.
  • Saved lives by administering medications, monitoring cardiac output and performing emergency intubations.
  • Treated patients suffering from heart attacks, strokes and motor vehicle accident injuries.
  • Documented care provided to patients into reports for submission to supervisor.
  • Demonstrated dedication to providing quality care through continued training and education.
  • Assessed scene on arrival to identify potential safety issues and hazards affecting first responders.
  • Assessed emergency situations and prioritized medical care for patients.
  • Loaded patients into ambulances in preparation for transport to nearest medical center.
  • Responded quickly to medical emergencies to promote best possible health outcomes.
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care.
  • Administered CPR and other life-saving techniques on patients in cardiac arrest.
  • Performed standard testing and administered medication to manage care in field and in transit.
  • Evaluated patients' medical status and monitored vital signs during transit.
  • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
  • Explained each step of treatment to conscious patients to reduce fear and invoke calm.
  • Adhered to protocols and procedures to maintain safety of patients and paramedic crew.
  • Transported patients from accident scenes to hospitals in emergency vehicles.
  • Monitored patients from scene to hospital transfer while conducting in-transit care.
Education and Training
Expected in 05/1990 to to
High School Diploma:
West Morgan High School - Trinity, AL
Expected in to to
: EMT Paramedic Certificate
University of Alabama at Huntsville - Huntsville, AL
Expected in to to
: Fire Service Management Certificate
Calhoun Community College - Tanner, AL
Expected in to to
: Incident Command and Control
National Fire Academy - Emmitsburg, MD,
Expected in to to
: Haz-Mat Incident Commander
Center For Domestic Prepardness - Anniston, AL,
Expected in to to
: Numerous Fire Certifications
Alabama Fire College - Tuscaloosa, AL,

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Resume Overview

School Attended

  • West Morgan High School
  • University of Alabama at Huntsville
  • Calhoun Community College
  • National Fire Academy
  • Center For Domestic Prepardness
  • Alabama Fire College

Job Titles Held:

  • Operations Manager
  • Battalion Chief / Paramedic
  • Paramedic


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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