operations manager resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
  • Highly driven Operations Manager bringing many years of experience in day-to-day business operations management in Metal-Mechanic and Automotive Industry , 20 years in Maintenance, 6 in Production, and 1 year in HSE. Knowledge about Mechanical, Electrical, pneumatic and Hydraulic equipment. Ready to apply demonstrated ability to streamline processes to increase efficiency, profitability for the company and reduce costs. Focused on promoting safety and productivity across multiple business lines. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
  • Analytical and Problem resolution
  • Team building, management
  • Planning and coordination of projects
  • Business operations
  • Process improvement and cost reduction strategies
  • Troubleshooting and problem solving
  • Business and Operations Management
  • Maintenance planning and Administration
  • Health, Environment and Safety compliance
  • Production scheduling
Operations Manager, 04/2017 - Current
Pacific Dental Services Hendersonville, TN,

Responsible for Production, Maintenance and HSE

  • Implemented preventive and predictive maintenance program by planning and coordinating major scheduled maintenance outages. New maintenance procedures implemented.
  • CMMS (EAM) usage to coordinate maintenance activities PM’s, Scheduling and backlog management of PM’s (Electrical, Mechanical, pneumatics and Hydraulics).
  • Project Management activities for new equipment installations, foundation, commissioning, etc. Completed key projects on time and within the budget.
  • Maintenance KPI’s: MTBF improved 36%, MTTR improved 23%, PM completion 100%, Unscheduled downtime improved 33%
  • Production KPI’s: OEE improved 12%, Scrap improved 4.28%, & Productivity improved 4%.
  • Performed root cause analysis of main problems, machine, process and HSE. Establishing permanent actions using quality tools like (Kaizen. 5Why's, Ishikawa, DMAIC, 8D's, DOE, etc).
  • Reviewed production orders, delivery dates and inventory levels to determine production schedule per line.
  • Control HazMat, Internal and external audits, track consumption of water, electricity and gas. Energy projects with estimated savings of $100K year.
  • Innovation Ind. 4.0 vibration, pressure, flow, temperature and speed sensors installed on critical machines working with software preditronics in order to improve the performance.
  • Cultivated culture of lean manufacturing and continuous improvement while providing operational leadership. Developed staff competencies.
  • Planning annual AOP for maintenance, production and HSE.
  • Annual strategy to reduced accidents, training, Tier audits, more than 600 days with no recordable accidents. Improved LOTO for maintenance activities.
  • Conducted HSE related surveys, evaluations, inspections and investigations of incidents and accidents, risk analysis for new and current machines, Tier audits
  • Incidents and accidents investigation 8D’s, for first aid, near misses and recordable.
  • Ensure facility conformance for ISO 140001:2015 and IATF 16949
Production Manager, 04/2014 - 03/2017
Tegna Spokane, WA,

Light Vehicle and Commercial (Trucks)

  • Delegated daily tasks to employees to manage resources and meet deadlines
  • Established and implemented new procedures for Autonomous Maintenance activities.
  • Tracking and improving Production KPI’s: OEE, Scrap, RW, & Productivity. Reducing scrap from 1456 PPM´S to 1173 PPM´s, Rework 9000 PPM´S to 5977 PPM´S.
  • Reviewed production orders, delivery dates and inventory levels to determine production schedule per line.
  • Cultivated culture of lean manufacturing and continuous improvement while providing operational leadership.
  • Planning annual AOP (Annual Operating Plan) for Production.
  • Established the basis for M2S system of production pillar (World Best Practices).
  • Improving the level of maturity of 26 production natural work teams, working on savings projects achieving 384K USD.
  • Headcount reduction (21) with some automation and productivity projects.
Maintenance Manager, 05/2006 - 04/2014
Firstservice Residential Lincoln, CA,
  • Established the Maintenance metrics like, MTBF, MTTR, Availability.
  • Administration system created to control mechanical and electrical documents, single point lessons, reports, drawings, etc.
  • Participated developing the standards for maintenance (best practices globally) and performed a training for North America plants.
  • Creation of Maintenance Engineering as part of the team to solve complex problems, modify designs, try new materials, build new machines, etc. Many machines and production lines increased the performance, reduced HC and saved money.
  • Supervised facility operations, electrical substation, compressors, water, gas, etc.
  • Implemented preventive and predictive maintenance program reducing the failures in 50%
  • Safety Preventive activities to reduce accidents in all areas.
  • Developed people NWT winning first place several times because of the team maturity, savings, projects, etc.
  • New machines installation, commissioning, foundation, electrical, pneumatic, hydraulic and mechanical.
Education and Training
Bachelor of Science: Mechanical Engineering, Expected in 07/1998
ITSLP - San Luis Potosi, Mexico,
Status -
  • The career was focused on Manufacture Design.
Master of Science: Energy Administration, Expected in
ITESM - Mexico,
Status -
  • Started to study a master degree online on September 2020.
Training: Organizational Leadership / HSE, Expected in 01/2020
Many - Different Locations,
Status -
  • Top Performers and leading effective teams/ Management skills development/ Neurolinguistics programming/ Kaizen Workshop/ Seven habits of Highly effective people/ Experienced Leadership Program, STOP® for Supervision by DUPONT/ LOTO procedure/ Effective Safety Audits/ Planning for safety/ Leadership in safety and health/ OSHAS 18001:2007 for managers/ Effective Safety Audits/ Occupational safety and health at work/ Finance for non-finance people/ Training for trainers/ Analysis of faults in the machines and their root causes/ Reliability centered maintenance RCM/ Leadership and Teamwork: The Samurai Game/ Hazmat Ground Shipper Certification (DOT) Online

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Resume Overview

School Attended

  • Many

Job Titles Held:

  • Operations Manager
  • Production Manager
  • Maintenance Manager


  • Bachelor of Science
  • Master of Science
  • Training

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