operations manager resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Forward-thinking Operations Manager skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

  • Vodafone 020 Live Concert (10/2014 – 12/2014)
    Successfully led the events team to coordinate and produce one of the most successful musical concerts in Ghana
    Followed through international artistes travel itinerary and hospitality
  • Served Honorably in the United States Army for three years as an 88M (Heavy Wheeled Motor Transporter) Sergeant.
  • Parachutist specialist in the United States Army
  • Petroleum Supply specialist
  • CPR Trained

  • Focus and Follow-Through
  • Verbal and Written Communication
  • Finance and Accounting Oversight
  • Training Management
  • Human Resources Oversight
  • Decision Making
  • Team Leadership
  • Automotive/Mobile Equipment Preventative Maintenance
  • Cargo Handling
  • Driving/Maneuvering Skills
  • Inventory Management and Distribution
  • Logistics Support
  • Shipment/Transportation Planning
  • Skill with Hand Tools or Power Tools
Work History
07/2019 to 04/2022 Operations Manager Alutiiq Llc | Home, MA,
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Specialized in operating Army Digital Training Management System (DTMS), used to updated company training statistics quarterly
  • Ensured and maintained 100% on all required training by coordinating with various agencies to acquire necessary resources needed to execute events.
  • Generated and customized company training schedules as well as short-range planning calendars for company; improving visibility of operational goals by 98%.
  • Directly responsible for forecasting and requesting all land and ammunition required for unit to execute training events.
  • Ensured and maintain unit's physical readiness for 164 soldiers by updating statistics and running training events to keep unit deployment ready.
  • Served as Heavy Wheel operator while supporting every aspect of logistics handling over eight million dollars of government equipment during Joint Readiness Training Center (JRTC) rotations.
06/2016 to 02/2019 Dock Supervisor Ffe Transportation Inc. | Burlington, NJ,
  • · Monitored and evaluated the safety of each employee on a daily basis.
  • · Monitored and evaluated the safe and efficient loading and unloading process of freight throughout the shift.
  • · Monitored, evaluated, and taught employees safe lifting techniques as well as uses safe lifting as needed throughout the day.
  • · Monitored and maintained housekeeping within the shift to ensure safety and productivity.
  • · Managed, assigned, and supervised dock employees in the area to ensure proper utilization of employees, equipment, loading and unloading while meeting Central Transportation and customer expectations.
  • · Managed all dock work schedules and time off requests.
  • · Closely worked with the Operations Manager/Assistant SVC Manager and/or Service Center Manager to ensure alignment in meeting daily/weekly/monthly and yearly business objectives.
  • · Provided analyses, suggestions, and ideas for the improvement of operations within the shift, department, and facility
  • · Conducted daily inspections to ensure compliance with local state, federal, federal safety regulations, as well as OSHA compliance, and DOT compliance
  • Ensured Compliance with local state, federal, federal safety regulations, as well as OSHA compliance, and DOT regulations.
  • · Ensured that 100% of trailers are loaded correctly to ensure safe transport of freight.
  • · Inspected trailers throughout daily for cleanliness and to ensure correct loading/unloading techniques are being used.
  • · Operated AS400 system, BLU system, DYMS and any other computer/internal freight monitoring systems used within the company to monitor freight movement.
  • Completed forklift job training knowledge and uses a forklift as necessary within the service center.
  • · Conducted daily shift meetings.
  • · Made quick and informed decisions based on the volume levels and communicates schedule to affected employees.
  • · Inspected working conditions of tools and equipment needed for safe operation within the area and directs the correction of any improper or adverse condition that exists.
07/2014 to 08/2017 Backroom Zone Supervisor Gpm Investments | Dubuque, IA,
  • Interviewed job candidates and made staffing decisions.
  • Managed staff of 25 inventory associates and 2 team leaders.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Served as lead trainer on all Power Lifting Equipment: Forklift, Electric Pallet Jack, Walkie Stalker, Scissor Lift, Cherry Picker.
  • Oversaw daily execution of inventory control routines.
  • Ensure accurate storage of $6-7 million of merchandise.
  • Made and executed storage plans for increased freight flow during Back to College and Holiday seasons.
  • Supervised unloading trucks in a timely and efficient manner.
  • Ensured that merchandise was staged on sales floor prior to overnight shift beginning.
06/2015 to 06/2017 Team Leader UPS | City, STATE,
  • Maintained the fastest loading quality with 2000 packages loaded a night within 5hrs.
  • Sorted out and separated packages based on the area code to its designated trucks.
  • My hard work earned me a celebratory role as assistant supervisor for my area.
  • Promoted to the role of supervisor after 8 months of employment.
  • As the supervisor or team lead, I ensured quality loads always.
  • Made sure my team maintained and practiced safe loading procedures all the time.
09/2013 to 06/2014 Event Executive Rave Media | City, STATE,
  • Developed event concept and proposals for clients.
  • Managed rebranding for more then 3 major media companies.
  • Successfully managed supplier relationships as well as ordering and production of products, equipment and item increasing customer satisfaction by 10%.
  • Provided leadership, direction and motivation to project team and ensured that they perform their duties as delegated.
  • Tactically trained new employees of clients / event organizer company and also assisted in recruitment and hiring
  • Effectively saw to smooth and glitch-free running of events.
  • Ensured excellent customer service, quality delivery and exceptional project quality.
Expected in 11/2019 to to Associate of Applied Science | Logistics And Supply Chain Management Central Texas College, Killeen, TX GPA:
Expected in 06/2014 to to Associate of Arts | Broadcast Journalism And Marketing Cape Coast Polytechnic , Ghana, GPA:

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Resume Overview

School Attended

  • Central Texas College
  • Cape Coast Polytechnic

Job Titles Held:

  • Operations Manager
  • Dock Supervisor
  • Backroom Zone Supervisor
  • Team Leader
  • Event Executive


  • Associate of Applied Science
  • Associate of Arts

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