operations manager resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Highly-qualified Human Resources leader specializes in driving company growth and productivity by sourcing best talent and establishing modern workforce policies. Key member of executive leadership team with outstanding record of operational improvement through workforce planning and development. Well-versed in benefits administration and legal compliance. Forward-thinking with superior problem-solving, conflict management and organizational skills.

  • Systems implementation
  • Staff training and development
  • Process improvement strategies
  • Team Building/Leadership
  • Business and Operations Management
  • Benefits programs
  • Human resources operations
  • Recruitment and hiring
Operations Manager, 09/2020 - Current
Pacific Dental Services La Habra, CA,
  • Reports directly to the owners of the corporation and directs day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Executive Officer; Chief Operations Officer, 02/2019 - 12/2020
The Pic Group Taylor, MI,
  • Chief operations officer and second in command of a basic combat training company, consisting of 264 personnel and over $5 million dollars in equipment.
  • Implemented operational improvements in the personnel office by streamlining and reducing the employee termination process by 62%, which resulted in saving thousands of dollars in government funds.
  • Led the post commander’s infrastructure team project in order to identify systemic challenges across Fort Jackson; provided findings, recommendations and solutions during employee town hall (500+ attendees).
  • Rated as the number 2 of 7 lieutenants in the battalion on annual performance evaluation.
Officer in Charge of Postal Operations , 09/2016 - 02/2019
Delta Dental Plan Of Arkansas Sherwood, AR,
  • Served as the Officer in charge of the Incheon Joint Military Mail Terminal for all of United States Forces Korea; the most geographically dispersed postal operation in the Army.
  • Supervised 12 soldiers and 15 local national Korean employees.
  • Processed over 12 million pounds of mail annually while providing direct postal support to over 36,000 soldiers, family members, retirees, and Department of Defense civilians.
  • Leveraged employee strengths and reorganized job duties in order to operate efficiently at a 25% manning shortage, due to a reduction in forces.
  • Developed guidance, training programs, and operating procedures to improve previously neglected postal procedures, which ensured the mail terminal was compliant with all governing regulations and passing operations inspection.
  • Organized and executed the 2018 absentee ballot screening and validation program with 1,539 ballots processed, resulted in being number one in the Department of Defense with zero errors.
Quality Auditor, 06/2014 - 09/2016
Cigna Corporation City, STATE,
  • Provided audit reports and training to numerous departments in order to improve customer service regarding claims processing of 800+ employees.
  • Analyzed compliance inquiries and provided interpretation of data to guide investigators in creation of corrective and preventive actions.
  • Identified, investigated and resolved client concerns using recording technology and telephony applications.
Reserve Officer Training Corps, 08/2013 - 09/2016
United States Army City, STATE,
  • Successfully completed a 3 year competitive leadership program, earning an active duty slot into the US Army as a Human Resources Officer.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
Executive Administrative Assistant , 06/2012 - 06/2014
Cigna Corporation City, STATE,
  • Served as the Executive Assistant to the VP of Cigna west contracting department, 2 senior executives, and to 13 provider representatives.
  • Advised and suggested next steps to executives on changing business needs and deadlines by thoroughly documenting internal and client meetings.
  • Opened, sorted and responded to routine correspondence on behalf of three senior executives to facilitate communication and streamline processes.
Education and Training
Doctorate of Business Administration: Strategic Management, Expected in 05/2024
Liberty University - Lynchburg, VA
Status -
Master of Arts: Human Resource Management, Expected in 01/2020
Webster University - St Louis, MO,
Status -

GPA: 3.95

Bachelor of Science: Business Management, Expected in 01/2016
Grand Canyon University - Phoenix, AZ,
Status -

Magna Cum Laude, GPA: 3.83

  • Minor in Military Studies
Associate of Science: Business Administration And Management, Expected in 06/2013
South University - Savannah, GA,
Status -
Activities and Honors
College: Army Reserve Officer Training Corps; member of The National Society of Collegiate Scholars.

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Resume Overview

School Attended

  • Liberty University
  • Webster University
  • Grand Canyon University
  • South University

Job Titles Held:

  • Operations Manager
  • Executive Officer; Chief Operations Officer
  • Officer in Charge of Postal Operations
  • Quality Auditor
  • Reserve Officer Training Corps
  • Executive Administrative Assistant


  • Doctorate of Business Administration
  • Master of Arts
  • Bachelor of Science
  • Associate of Science

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