operations manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Professional Summary

Operations Manager with over 25 years experience offering high-level supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

  • Supervised team of +100 staff members.
  • Collaborated with team of 8 in the implementation of Walgreens Google Express.
  • District leader for charities that included Rely For Life, Red Nose Day, and LLS.
  • Supervised entire district of annual remodels of beauty departments.
  • Supervised entire district of front end conversion to CCR.
  • Managed 4 of the top 5 most profitable Walgreens in the peninsula bay area.
  • Recruited, developed and promoted numerous associates, pharmacy technicians, department supervisors, assistant managers and store managers.

  • Management information systems
  • Budgeting and forecasting
  • Project development and life cycle
  • Cost Reduction Strategies
  • Advanced training in QuickBooks
  • P&L Management
  • Risk analysis and management
  • Solutions Development
  • Policies and Procedures Implementation
  • Payroll
  • Project planning and development
  • Vendor sourcing
  • Employee relations and conflict resolution
  • Distribution center management
  • Performance Evaluations
  • Training and development
  • Budgeting
  • New product introductions strategies
  • Customer relations specialist
  • Business administration
Work History
Operations Manager, 11/2020 to 09/2022
Outfront Media IncNew Orleans, LA,
  • Managed 3+ acre distribution center with 50+ million in sales FY 2021.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Advanced productivity KPIs to achieve key business goals and objectives.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed systems to track and log work issues.
  • Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
  • Reviewed operations reports to understand numbers and trends.
  • Identified procedure or process changes required to improve performance and productivity.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Partnered with vendors and suppliers to effectively manage and budget.
Retail Store Manager, 05/2016 to 10/2020
Bed Bath & BeyondCampbell, CA,
  • Supervised most profitable business unit in district.
  • Managed store that generated over $50,000 in daily sales.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed store organization, maintenance and purchasing functions.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Resolved customer service issues promptly.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Assessed KPI reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Created scheduling to meet needs of consumers within guidelines of corporate budget.
  • Oversee and process payroll.
Emerging Leader, 09/2013 to 05/2016
Bed Bath & BeyondCharleston, SC,
  • Supervised 6 brick and mortar stores and 3 clinics.
  • Provided constructive feedback and coaching to direct reports.
  • Set clear objectives and held teams accountable to high-performance expectations.
  • Maintained working knowledge of trade areas to build relationships and drive revenues.
  • Created compelling development plans and career opportunities for direct reports and high potential leaders.
  • Led and inspired rich culture of execution, training, development and high-performance.
  • Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
  • Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Collaborated with team members to achieve target results.
Retail Store Manager, 03/1997 to 08/2013
Walgreens Boots AllianceCity, STATE,
  • 16 consecutive YOY sales and profit improvement.
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Created employee schedules to align coverage with forecasted demands.
Associate of Science: Administrative Justice, Expected in to San Jose State University - San Jose, CA
  • Rotary International
  • PTCB License - September 2004 - Current
  • Certified CPR, September 2004 - October 2020
  • Forklift Certified, November 2020 - October 2022

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Resume Overview

School Attended

  • San Jose State University

Job Titles Held:

  • Operations Manager
  • Retail Store Manager
  • Emerging Leader
  • Retail Store Manager


  • Associate of Science

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