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operations manager resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Highlights
  • Operations management
  • Inventory control
  • Salary structure/compensation analysis


  • Staff development
  • Cross-functional team management
  • Staff training
Accomplishments
Efficiently operated a 55,000sq ft. venue with three high volume bars and two restaurants with a combined staff of 290 restaurant and culinary professionals.
 
Responsible for creating extensive cocktail menus using fresh, locally sourced ingredients.
 
​Boosted employee moral using incentives and other continuing educational practices, reducing the turnover rate by 20%.
Experience
Operations Manager, 09/2014 to Current
Pacific Dental ServicesMckinney, TX,


  • Accomplish restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching and counseling managers.
  • Implement, manage and evaluate operation processes and procedures, in accordance with the standards and procedures set out by Trifecta Management Group
  • Oversee four managers, four assistant managers and 275 hourly employees
  • Assist in developing strategies and implementation plans to improve and standardize all aspects of operations
  • Manage the day to day company and department operations
  • Monitor and manage operational costs
  • Organize weekly/monthly staff incentives to build employee moral
  • Plan/schedule continuing educational staff trainings
  • Annual revenue $18 million+
General Manager, 04/2014 to 09/2014
Accor HotelsHonolulu, HI,


  • Planning and managing special events, developing and executing marketing tactics, creating a pleasant and respectful work environment, conducting perpetual employee coaching, and maintaining prominent guest interaction to ensure the highest quality of guest satisfaction.
  • Owner of 1% of Capone's, INC
  • Preopening/Opening experience
  • Assisted with the physical labor of the construction stage
  • Created a cocktail menu consisting of over 25 different unique crafted cocktails
  • Manage a staff of 35+ employees
  • Managing labor, food and beverage costs
  • Created a weekly sales comparison graph to track progression and control labor
  • Implemented internal processes to build customer base while maximizing and sustaining quality
  • Annual revenue $2 million+
Assistant General Manager, 08/2013 to 04/2014
Cadia HealthcareTurnersville, NJ,

 

  • Promoted to AGM after 4 months of being with the company
  • Overseeing, approving, and submitting all restaurant invoices
  • Creating weekly sales analysis to account for profit and loss; via controlling labor, inventory, and costs Restaurant/Bar Manager
  • Weekly inventory or all alcoholic and non-alcoholic beverages
  • Maintained the highest bar sales with the lowest pour costs in the entire company
  • Created the company wide allergy awareness chart
  • Developed a rapport with beverage reps and distributors which results in getting the best prices and a heads up on what's new on the market
  • Annual revenue $10 million+
Bartender, 09/2011 to 08/2013
Tropicana EntertainmentLaughlin, NV,
  • Complete guest satisfaction from beginning of the dining experience to the end. Responsible for making sure opening and closing duties are completed in a timely manner.
  • Executing the values and high standards of the Hillstone Restaurant Group on a daily basis
  • Guiding and up-selling wines, liquors, and food
  • Extensive knowledge of wine and spirits
  • Promoted to shift leader position after 4 months
  • Annual revenue $15 million+
Bar Manager, 01/2011 to 06/2012
Iron Hill BreweryNewark, DE,
  • Meet night club financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Controls costs by reviewing portion control and quantities of preparation; minimizing waste
  • Maximizes bar profitability by ensuring portion control; monitoring accuracy of charges
  • Avoided legal challenges by conforming to the regulations of the Alcoholic Beverage Commission
  • Headed a team of 2 managers and 15 employees
  • Average sales ranged from $10,000-$15,000 per night
Education
Bachelor of Science: Criminal Justice, Expected in 2011 to Strayer University - Palm Beach Gardens, FL
GPA:
  • Strayer University Palm Beach Gardens, FL September 2007-2011
  • Bachelor of Science- Criminal Justice
: , Expected in to - ,
GPA:
  • Cicerone Certification Program California September 2013
Certifications
  • Training Certification CPR Certification CPR Cicerone Certification Program California
  • Certified Beer Server Food Protection Manager Certified California
  • Aerobics & Fitness Association of America West Palm Beach, FL
,
Skills
Sales, Satisfaction, Scheduling, Budget, Forecasting, Weekly Sales, Coaching, Accounting, Audits, Inventory, Invoices, Product Sales, Sales Analysis, Budgets, Business Operations, Operations, Operations Manager, Recruiting, Training

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Operations Manager
  • General Manager
  • Assistant General Manager
  • Bartender
  • Bar Manager

Degrees

  • Bachelor of Science

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