operations manager resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
  • Operations management
  • Inventory control
  • Salary structure/compensation analysis

  • Staff development
  • Cross-functional team management
  • Staff training
Efficiently operated a 55,000sq ft. venue with three high volume bars and two restaurants with a combined staff of 290 restaurant and culinary professionals.
Responsible for creating extensive cocktail menus using fresh, locally sourced ingredients.
​Boosted employee moral using incentives and other continuing educational practices, reducing the turnover rate by 20%.
Operations Manager, 09/2014 to Current
Pacific Dental ServicesMckinney, TX,

  • Accomplish restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching and counseling managers.
  • Implement, manage and evaluate operation processes and procedures, in accordance with the standards and procedures set out by Trifecta Management Group
  • Oversee four managers, four assistant managers and 275 hourly employees
  • Assist in developing strategies and implementation plans to improve and standardize all aspects of operations
  • Manage the day to day company and department operations
  • Monitor and manage operational costs
  • Organize weekly/monthly staff incentives to build employee moral
  • Plan/schedule continuing educational staff trainings
  • Annual revenue $18 million+
General Manager, 04/2014 to 09/2014
Accor HotelsHonolulu, HI,

  • Planning and managing special events, developing and executing marketing tactics, creating a pleasant and respectful work environment, conducting perpetual employee coaching, and maintaining prominent guest interaction to ensure the highest quality of guest satisfaction.
  • Owner of 1% of Capone's, INC
  • Preopening/Opening experience
  • Assisted with the physical labor of the construction stage
  • Created a cocktail menu consisting of over 25 different unique crafted cocktails
  • Manage a staff of 35+ employees
  • Managing labor, food and beverage costs
  • Created a weekly sales comparison graph to track progression and control labor
  • Implemented internal processes to build customer base while maximizing and sustaining quality
  • Annual revenue $2 million+
Assistant General Manager, 08/2013 to 04/2014
Cadia HealthcareTurnersville, NJ,


  • Promoted to AGM after 4 months of being with the company
  • Overseeing, approving, and submitting all restaurant invoices
  • Creating weekly sales analysis to account for profit and loss; via controlling labor, inventory, and costs Restaurant/Bar Manager
  • Weekly inventory or all alcoholic and non-alcoholic beverages
  • Maintained the highest bar sales with the lowest pour costs in the entire company
  • Created the company wide allergy awareness chart
  • Developed a rapport with beverage reps and distributors which results in getting the best prices and a heads up on what's new on the market
  • Annual revenue $10 million+
Bartender, 09/2011 to 08/2013
Tropicana EntertainmentLaughlin, NV,
  • Complete guest satisfaction from beginning of the dining experience to the end. Responsible for making sure opening and closing duties are completed in a timely manner.
  • Executing the values and high standards of the Hillstone Restaurant Group on a daily basis
  • Guiding and up-selling wines, liquors, and food
  • Extensive knowledge of wine and spirits
  • Promoted to shift leader position after 4 months
  • Annual revenue $15 million+
Bar Manager, 01/2011 to 06/2012
Iron Hill BreweryNewark, DE,
  • Meet night club financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Controls costs by reviewing portion control and quantities of preparation; minimizing waste
  • Maximizes bar profitability by ensuring portion control; monitoring accuracy of charges
  • Avoided legal challenges by conforming to the regulations of the Alcoholic Beverage Commission
  • Headed a team of 2 managers and 15 employees
  • Average sales ranged from $10,000-$15,000 per night
Bachelor of Science: Criminal Justice, Expected in 2011 to Strayer University - Palm Beach Gardens, FL
  • Strayer University Palm Beach Gardens, FL September 2007-2011
  • Bachelor of Science- Criminal Justice
: , Expected in to - ,
  • Cicerone Certification Program California September 2013
  • Training Certification CPR Certification CPR Cicerone Certification Program California
  • Certified Beer Server Food Protection Manager Certified California
  • Aerobics & Fitness Association of America West Palm Beach, FL
Sales, Satisfaction, Scheduling, Budget, Forecasting, Weekly Sales, Coaching, Accounting, Audits, Inventory, Invoices, Product Sales, Sales Analysis, Budgets, Business Operations, Operations, Operations Manager, Recruiting, Training

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Operations Manager
  • General Manager
  • Assistant General Manager
  • Bartender
  • Bar Manager


  • Bachelor of Science

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