Operations Manager Resume Example Company Name

OPERATIONS MANAGER

Summary

Focused Retail Manager always ready to go above and beyond to support team and business objectives. Excellent interpersonal, communication and decision-making skills developed over a 5-year background in retail. Dedicated on helping team members and company to exceed performance targets and improving customer relations.

Skills

Team-oriented-
Multitasking and prioritization
Verbal and written communication

Customer Relations.
Problem Solving
Merchandise planning

Experience

Company Name | City, StateOperations Manager09/2017 - 02/2020

Trained 20+ employees over 5 years in effective work procedures and performance strategies.
Developed weekly schedules and job assignments based on individual employee strengths and expected demand levels.
Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Monitored and tracked expenses to keep business on track with financial targets weekly.
Handled cash and deposits using proper accounting procedures and documentation.
Eliminated financial discrepancies, accurately reporting figures and account balances to senior leadership
Worked with Loss prevention to attain operational and financial goals with strategic approaches.
Increased profits 5% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric.
Oversaw management with cycle counts,BOH, audits and shrinkage control.
Managed vendor relationships to support supply chain and maintain product quality.
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Communicated sales goals and key performance indicators to employees.
Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed office and store inventory and placed new supply orders.
Entered invoice data into company database and updated details, including delivery dates to keep information current.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Maintained attendance records, taking note of staff vacation time, sick days and personal days.
Completed frequent walk-troughs and directed team members to correct any issues impacting store appearance or professionalism.

Company Name | City, StateShift Supervisor06/2016 - 09/2017

Assisted store manager with meeting standards of service and quality in daily operations.
Performed store opening and closing procedures, including setting up registers and checking products.
Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Updated store pricing, signage and merchandising based on current promotions.
Used ladders and pallet jacks to load and unload merchandise weighing up to 30+ pounds.
Reviewed current planograms and end cap placements to properly merchandise items.
Kept stockroom clean and neat for maximum productivity.
Replenished merchandise, welcomed customers, responded to questions and maintainedoverall presentation of store.
Coached and developed store associates through formal and informal interactions.
Resolved customer complaints and reported issues to senior management.

Company Name | City, StateCashier08/2015 - 06/2016

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Smoothly processed incoming orders, handling over 250 transactions per day with exceptional accuracy.
Drove sales and add-on purchases by promoting specific item options to customers.
Learned roles of other departments to provide coverage and keep store operational.
Processed customer payments quickly and returned exact change and receipts.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Assisted customers with account updates, new service additions and promotional offers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Provided assistance with purchases, locating items and signing up for rewards programs.

Education and Training

Lydia Urban Academy | CityHigh School Diploma06/2015

Resume Overview

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Operations Manager Resume Example

Resume Score: 80%

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Resume Overview

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