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Operations Manager Resume Example

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OPERATIONS MANAGER
Professional Summary

Results-oriented business leader with more than 20 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses. Accomplished management professional with 20 years of career progression in Logistics/warehouse operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator with engilish fluency and well-versed in employee, vendor and partner relations.

Skills
  • Management information systems
  • Project development and life cycle
  • Supply Chain Distribution
  • Policies and Procedures Implementation
  • Complex problems analysis
  • Data collection and analysis
  • Risk analysis and management
  • Work flow planning
  • Solutions Development
  • Cost Reduction Strategies
  • P&L Management
Work History
Operations Manager08/2015 to 08/2020
Company Name – City, State
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and warehouse policy, procedures and programs.
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Resolved escalated customer issues and boosted retention rates by 80%.
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Identified and capitalized on community business opportunities with effective networking.
  • Maintained branch files for major accounts, investments and employees.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
General Manager07/2006 to 11/2014
Company Name – City, State
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Implemented innovative programs, including incentive program to increase employee loyalty and reduce turnover.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Identified and capitalized on community business opportunities with effective networking.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Designed modern employee recognition program which boosted productivity and improved morale.
Transportation Security Specialist-Logistics04/2001 to 05/2006
Company Name – City, State
  • Screened incoming employees, personal belongings and shipments for security concerns.
  • Maintained high levels of data integrity by implementing and monitoring information-safety programs.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Created and enforced detailed organization processes to increase quality service standards.
  • Managed scheduling and task delegation for 20-member warehouse team.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Simplified shipping and receiving processes, which boosted productivity 100%.
  • Greeted customers and directed to requested products.
  • Awarded Bronze Medal of out standing achievement from TSA Headquarters Washington D.C. for development of Logistic Control system which saved the TSA $550 million.
Education
High School Diploma05/1965Fort Benton High School- City, State
Associate of Arts: Criminal Investigation05/1972Dawson Community College- City, State
Heavy Equipment EngineeringFort Belvoir VA Engineering- City
Commercial /Instrument Single .\/Multi Engine Solely Flight Academy- City
Air Frame / Power Plant MechanicHelena Aviation Votec- City
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Resume Overview

School Attended

  • Fort Benton High School
  • Dawson Community College
  • Fort Belvoir VA Engineering
  • Solely Flight Academy
  • Helena Aviation Votec

Job Titles Held:

  • Operations Manager
  • General Manager
  • Transportation Security Specialist-Logistics

Degrees

  • High School Diploma 05/1965
    Associate of Arts : Criminal Investigation 05/1972
    Heavy Equipment Engineering
    Commercial /Instrument Single .\/Multi Engine
    Air Frame / Power Plant Mechanic

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