Operations Manager Resume Example Company Name

OPERATIONS MANAGER

Professional Summary

Results Oriented Operations Manager with over 20 years experience as a dynamic detail-oriented professional with unsurpassed work ethic. Talented professional with multifaceted experience. Adaptive and deadline-oriented with capacity to execute administrative functions and multiple projects in a fast paced environment. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of retail pharmacy business.

Skills

Strong multi-tasking
Team Leadership
Quality assurance
Meticulously detail-oriented
Coaching and mentoring
Effective leader
Staff training/development

Strategic Planning
Business Operations
Unsurpassed work ethic
Solution management
Merchandising expertise
Exceptional customer service

Work History

Operations Manager, 09/2019 to Current
Company Name – City, State

Established operational objectives, work plans, and delegated assignments to subordinate managers
Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences
Maximized productivity and management systems by establishing specific goals and managing operations
Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills
Optimized store displays and appearance via strategic merchandising
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products

Operations Supervisor, 09/2018 to 09/2019
Company Name – City, State

Created and implemented strategies for improving operational efficiency and accuracy
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance
Motivated and trained employees to maximize team productivity
Encouraged and promoted ideas aligned to business needs and benefits
Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes
Monitored daily and weekly key performance indicators to maintain on-track status
Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement
Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
Created, managed and executed business plan and communicated company vision and objectives to motivate teams
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Set aggressive targets for employees to drive company success and strengthen motivation

Shift Supervisor, 10/2007 to 10/2018
Company Name – City, State

Helped store management meet excellent standards of service and quality in daily operations at Flagship location
Completed store opening and closing procedures, including setting up registers and checking products
Worked with team members to improve performance and implement training updates
Applied security, safety and loss prevention strategies during shifts
Eliminated customer service issues by quickly resolving disputes and correcting problems
Extensive experience processing online sales orders through CVS.com
Worked as part of the Operations Team in several CVS Take High Higher Remodel Projects
Maintained and merchandised Cosmetics Department, implemented planograms, and created attractive displays
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality

Beauty Department Manager, 10/2005 to 04/2008
Company Name – City, State

Prepared interesting and innovative visual displays to grab customer interest and promote sales
Created interior displays to promote products in alignment with corporate sales objectives
Conducted product demonstrations to highlight features and redirect objections to positive aspects
Arranged consistent shelves, bins and racks at several locations by following established planograms
Recruited, hired and trained ten new team members
Aligned inventory processes with demand projections to maximize organizational and budget efficiency

Education

Associate of Science: Social Studies Education, 05/2009
Ocean County College - City, State

Foundation Scholarship Recipient
Completed additional 33 semester hours in Paralegal Studies
2009 Legal Assistant Certificate

Kean University - City, State

Attended 2010-2015
Completed 100 credits toward a Bachelor's Degree in Sociology

Resume Overview

School Attended

Ocean County College
Kean University

Job Titles Held:

Operations Manager
Operations Supervisor
Shift Supervisor
Beauty Department Manager

Degrees

Associate of Science : Social Studies Education , 05/2009

Operations Manager Resume Example

Resume Score: 90%

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