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Operations Manager Resume Example

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OPERATIONS MANAGER
Summary

Dedicated Operations Manager focused on driving company growth and revenue in fast-paced and competitive enviornments. Flexible problem solver with a positive attitude. Skilled in developing and training teams, effectively controlling costs and achieving YOY revenue and high guest satisfaction ratings. Expert communicator passionate about fostering a positive and results-oriented team culture. Offering more than 7 years in the hospitality industry, as well as in-depth knowledge of POS and PMS systems.

Skills
  • Service-oriented
  • Computer knowledge
  • Hotel operations and management Food and beverage services
  • Event planning and coordination Microsoft Office knowledge
  • Revenue generation and management Guest satisfaction specialist
  • Front desk experience
  • Team building
  • ADR
  • Budget
  • Business Administration
  • Customer service
  • Financial
  • Team building
  • Managing
  • Marketing plans
  • Microsoft Office
  • Office
  • Personnel
  • POS
  • Property management
  • RFP
  • Sales
  • Strategic staffingStrategic
Experience
Operations Manager, Company Name, November 2017-CurrentCity, State
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Performed timely and budget-complying project management on multi-faceted issues.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Front of House Manager, Company Name, January 2017-November 2017City, State
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Front Office Manager, Company Name, June 2011-January 2017City, State
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Recruited and trained new members of the guest service team.
  • Collaborated with maintenance and housekeeping to execute hotel projects.
  • Worked closely with Best Western's revenue management team analyzing RevCaster and STR reports to achieve maximum RevPAR and ADR through strategic rate strategies.
  • Monitored and responded to social media sites/Medallia to ensure a superior guest experience.
  • Negotiated local corporate and group rates as well as national RFP's.
  • End of month financial reconciliation.
  • Configuration, updating and training on hotel PMS system.
  • Configuration of restaurant/bar POS system.
  • Oversaw security staff.
Front Desk Agent, Company Name, March 2010-June 2011City, State
  • Escorted guests to their assigned rooms, including transporting their luggage.
  • Reviewed account information and charges with guests during check-out.
  • Resolved service-related problems in a timely manner.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Greeted and welcomed all hotel guests with a smile.
Education and Training
ASSOCIATE OF ARTSHospitality Management, Hotel Administration, Eastern Iowa Community College
Coursework in Business Administration and Management Hotel and Restaurant Administration courseworkSales and Marketing Management
HIGH SCHOOL DIPLOMAPleasant Valley High School
Certifications
ServSafe certification for the state of Iowa. Front Office Manager certification through AHLA.
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Resume Overview

School Attended

  • Eastern Iowa Community College
  • Pleasant Valley High School

Job Titles Held:

  • Operations Manager
  • Front of House Manager
  • Front Office Manager
  • Front Desk Agent

Degrees

  • ASSOCIATE OF ARTS
    Coursework in Business Administration and Management Hotel and Restaurant Administration coursework
    HIGH SCHOOL DIPLOMA

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