Operations Manager Resume Example University Of Utah Health Pediatric Cardiology

OPERATIONS MANAGER

Summary

As a business and clinical professional with over 10 years of diverse experience within the health care industry, I am confident in contributing toward the growth of our organization. I am a self-motivated individual with superior leadership qualities and communication skills. I have a commitment to performance excellence, innovation, and integrity.

Education and Training

University of UtahAugust 2011Master of Business AdministrationSalt Lake City, UT

University of WisconsinAugust 2002Master of Science: Clinical Exercise Physiology Cardiac RehabilitationLa Crosse, WI

Colorado State UniversityDecember 1999Bachelor of Science: Exercise and Sport Science Wellness/Health PromotionFort Collins, CO

Experience

University of Utah Health-Pediatric CardiologySeptember 2016 to CurrentOperations Manager
Salt Lake City, UT

Responsible for administrative, financial, and clinical management of the Division of Pediatric Cardiology
Provide leadership to ensure quality patient care outcomes
Monitor appropriateness and effectiveness of service performance, and implement improvement initiatives when warranted
Manage approximately 30 staff members; oversee recruitment and selection of new staff
Communicate standards of behavior and job expectations; provide feedback on performance and motive staff
Work collaboratively with Primary Children's Hospital administration, maintaining a strong institutional relationship
Participate in business partnering with internal and external customers and promote services and programs
Review division's operational dashboard indicators and operational reports with the division chief
Develop and administer division's annual budget of >$15M; responsible for monitoring financial performance

University of Utah Health CareMarch 2012 to August 2016Program Manager
Salt Lake City, UT

Jointly develop and implement customer service, human resource, and financial goals and objectives.
Develop and operationalize program goals in alignment with both Administrative and Medical Director.
Interview, hire, and orient staff.
Manage employee work schedules, monthly seminars, and support groups.
Manage staff by communicating standards of behavior, job expectations, and performance feedback.
Managed and obtained Center of Excellence Accreditation for bariatric program (MBSAQIP) in 2015; ensure ongoing compliance with regulatory requirements.
Instrumental in growing surgical volume by 200% since 2013.
Developed and implemented a hospital-wide quality improvement initiative involving a labeling system of furniture for safety of both patients and staff.
Developed "Back on Track" program to better support patients and help them adhere to post- operative guidelines.
Developed exercise physiology arm of bariatric program to improve patient health prior to and following surgery.
Ensure continuity and quality customer service by monitoring, reporting, and refining processes.
Committee member of UUHC's "Be Well Utah" and chair of annual "Walk Away Obesity" event.

University of Utah Health Care-Organizational DevelopmentOctober 2011 to February 2012Staff Development Educator
Salt Lake City, UT

Demonstrated leadership in organizational activities through various project participation.
Coordinated and facilitated New Employee Orientation.
Functioned as a resource/consultant for new employees, educators and employees.
Managed projects and coordinated resources within and outside the department.
Integrated research into educational program.

University of Utah Health Care-Pulmonary RehabilitationOctober 2008 to October 2011Clinical Exercise Physiologist
Salt Lake City, UT

Case-managed and graduated approximately two pulmonary rehab patients per month.
Co-managed outcomes database for pulmonary rehabilitation.
Assumed authority and performed functions of department manager when warranted.
Provided post-operative fitness education for patients with organ transplant through support group presentations.

University of Wisconsin Hospital Preventive CardiologyJuly 2006 to December 2007Lead Clinical Exercise Physiologist
Madison, WI

Participated in professional education of interns and medical students.
Supervised student interns and communicated performance expectations.
Planned, organized, and implemented multidisciplinary treatment plans for cardiac patients.
Demonstrated knowledge of proper scientific principles and exercise guidelines for high risk patients.
Exercised sound clinical judgment in performing VO2 testing on high risk patients.

Publications

Lovering AT, Stickland MK, Kelso AJ, and Eldridge MW. Direct demonstration of 25 and 50 m arteriovenous pathways in healthy human and baboon lungs. Am J Physiol Heart Circ Physiol 292: H1777-81, 2007.

Brawner CA, Vanzant MA, Ehrman JE, Foster C, Porcari JP, Kelso AJ, and Keteyian SJ. Guiding exercise using the talk test among patients with coronary artery disease. J Cardiopulm Rehabil 26: 72-75, 2006.

Brawner CA, Vanzant MA, Ehrman JE, Foster C, Porcari JP, Kelso AJ, and Keteyian SJ. Guiding exercise intensity using the talk test among persons with coronary artery disease. Med Sci Sports Exerc 35:1177, 2003.

Porcari JP, Kelso AJ, Foster C, Gibson MH, Brice G, Dodge C, Cadwell K, Brawner CA, and Keteyian SJ. Comparison of methods of using the talk test for exercise prescription. J Cardiopulm Rehabil 22:369, 2002.

Certifications

American College of Sports Medicine - Certified Clinical Exercise Physiologist

Activities and Honors

University of Utah Staff Council - Events Committee October 2013-June 2016

Skills

Leadership, customer service, financial analysis, human resource management, process improvement, collaboration, problem solving, planning

Resume Overview

Companies Worked For:

University of Utah Health-Pediatric Cardiology
University of Utah Health Care
University of Utah Health Care-Organizational Development
University of Utah Health Care-Pulmonary Rehabilitation
University of Wisconsin Hospital Preventive Cardiology

School Attended

University of Utah
University of Wisconsin
Colorado State University

Job Titles Held:

Operations Manager
Program Manager
Staff Development Educator
Clinical Exercise Physiologist
Lead Clinical Exercise Physiologist

Degrees

Master of Business Administration
Master of Science : Clinical Exercise Physiology Cardiac Rehabilitation
Bachelor of Science : Exercise and Sport Science Wellness/Health Promotion

Operations Manager Resume Example

Resume Score: 90%

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