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Operations Manager Resume Example

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OPERATIONS MANAGER
Summary

Focal point on adapting to systems and increasing company sales. High-performing leader and operations manager with over 5 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments, while sustaining operational accuracy and delivering results for optimal profitability.

Highlights
  • Operations management
  • Market Research and Analysis
  • Lead generation
  • Highly motivated
  • Inventory control
  • Customer service focus
  • Affiliate management
  • Direct mail campaigns
  • Strong attention to detail
  • Excellent problem solver
  • Critical thinker
  • Strong communication skills
  • Multi-tasker
  • Determined
  • Adaptable
  • Excellent analytical skills
  • Outstanding interpersonal skills
  • Microsoft Office, Excel, PowerPoint proficiency
  • Energetic and organized
  • Attention to detail
  • Quick learner
  • Cooperative team member
  • High level of integrity
  • Goal-oriented
  • Strong lead development skills
  • Internet savvy
  • Reliable and punctual
Accomplishments
  • Marketing - Implemented marketing strategies which resulted in 15-25% growth of customer base.
  • Competitive Analysis - Performed competitive analysis to make recommendations for future company growth.
  • Boosted customer satisfaction ratings by 20% in under 3 months.
  • Grew revenue by $15,000 in the first year by spearheading development of marketing per customer relations.
Experience
Operations Manager05/2014 to 12/2016VivintMiami, West Palm Beach, Orlando, FL
  • Recruited, hired and trained new technicians, and prepared them for the field.
  • While identifying inefficiencies and made recommendations for process improvement.
  • Planned daily operational strategies, including delivery routing, team workflow's and promotional initiatives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
  • Established work priorities to meet contractual obligations for schedule and installations.
Email Marketing Analyst09/2015 to 03/2017Jet Marketing Boca Raton, FL
  • Mined data to uncover insights and identify market trends and inflection points.
  • Made actionable recommendations based on data trends.
  • Assessed data and issues and directed concerns to business unit leadership when appropriate.
  • Collaborated cross-functionally with business analysts, developers and testers to explain new process transformations.
  • Drafted reports and presentations to illustrate research findings.
  • Managed client marketing strategies and product promotion campaigns.
  • Gathered competitor data, analyzing pricing, product sales and marketing strategies.
  • Outlined research findings in detailed documentation to support decision making by project managers, clients and other marketing team members.
  • Measured marketing, advertising, and communications program performance and developed strategy.
  • Executed successful product introductions by coordinating actions with social media, public relations and other internal teams.
Senior Marketing Specialist05/2017 to 03/2019Enterprise HoldingsLouisville, KY
  • Provided onsite training.
  • Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
  • Monitored multiple databases to keep track of all company inventory.
  • Established marketing relationships business to business
  • Resolved any issues and provided successful solutions for customer satisfaction
  • Worked as part of 5-person team to develop innovative branded marketing collateral for use by sales team.
  • Managed customer digital marketing strategies to meet client goals and objectives.
  • Collected and analyzed consumer data, including demographics, preferences and purchasing trends.
  • Measured and evaluated customer and employee satisfaction to identify areas in need of improvement.
Assistant Branch Manager03/2019 to 12/2019Woodforest National BankLouisville, KY
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Planned and prepared workflow schedules, delegating tasks for 5-member team.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Evaluated employee performance and developed improvement plans.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Delegated daily tasks to team members to optimize team productivity.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
Education
Bachelor of Arts: Criminal JusticeLincoln Memorial UniversityHarrogate, TN, USA
  • Obtained Academic Scholarship
  • Acquired managerial and leadership qualities
  • Member of Basketball Team
  • Transferred out with 3.2 GPA
Bachelor of Arts: Criminal Justice2014Union CollegeBarbourville, KY, USA
  • Minored in Business Management
  • Member of Common Partners Club
  • Member of Student Ambassadors Club
  • President of Black Student Alliance Club
  • Member of the Basketball Team
  • Member of the Track Team
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Resume Overview

Companies Worked For:

  • Vivint
  • Jet Marketing
  • Enterprise Holdings
  • Woodforest National Bank

School Attended

  • Lincoln Memorial University
  • Union College

Job Titles Held:

  • Operations Manager
  • Email Marketing Analyst
  • Senior Marketing Specialist
  • Assistant Branch Manager

Degrees

  • Bachelor of Arts : Criminal Justice
    Bachelor of Arts : Criminal Justice 2014

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