Ambitious Operations Manager and effective leader who excels at using proven methods and cutting edge technology to successfully cut costs, streamline operations and increase productivity. Seasoned Manager with an extensive background in Lockbox, Check Processing, ATM Processing, Cash Processing, Mail Room Operations, Shipping and Receiving, Customer Service, Implementation and Business Transformation. Success based on a leadership style that focuses on coaching, developing and motivating subordinates for improved performance; facilitates ownership for results.
Balanced daily cash vaults totaling an average of $7,500,000.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Improved operational efficiency by 16% through identifying process issues and developing strategic recommendations for improvement.
Customer Service, Forecasting, Inventory Controls, Team Leadership, Operations Management, Troubleshooting and Problem Solving, Process Improvement Strategies, Project Management, Risk Management, Strategic Planning and Microsoft Office Products.
Operations Manager - Cash Processing07/2014 to 07/2015GardaWorld Broadview, IL
Managed various departments ensuring accurate and efficient processing of Cash, Check, ATM, Coin and Change Order processing.
Outperformed current established deposit processing productivity standards by 23%.
Reduced error resolution response time by 22% by categorizing types of inquiries and assigning complex out-of-balance transactions to more senior investigators.
Monitored fund transfers from the Federal Reserve Bank of Chicago to various cash vaults with 100% accuracy.
Managed monthly P & L's and exceeded quarterly goals by 5% in the first two quarters of 2015.
Discovered 14% in additional revenue opportunities not currently being charged to complex clients.
Strengthened security procedures, which reduced distribution errors to armored trucks by 11%.
Reduced overtime by 18% by cross-training 100% of cash vault employees on different accounts.
Awarded the Most Improved Service Award from First Midwest Bank.
Vice President, Senior Operations Manager - Lockbox Department09/2006 to 04/2013Bank of AmericaChicago, IL
Managed the Chicago Lockbox weekend shift consisting of approximately 150 employees and increased the overall productivity throughput by 16%.
Increased productivity by 16% while simultaneously reducing headcount by 26%.
Drove process for the 2012 site budget plan to a favorable variance of $1.9MM (5.9%).
Chaired the Chicago Wrong Payee Verification project, which resulted in exceeding the 2012 All In Accuracy DPMO of 170 to an exceptional quality level of 90.
Designed a daily, weekly and monthly forecasting model, which resulted in an overtime reduction of 21% in 2012.
Delivered zero inventory FCI's for the entire year of 2012.
Achieved a #1 site ranking in Quality and Productivity in 2012 from a ranking of #13 in 2010.
Improved Distribution errors by 43% by streamlining the workflow in the Re-association and Shipping areas.
Promoted to Vice President in 2011 and recognized for exceptional productivity and quality results for the weekend shift operation.
Awarded the 2010 Chicago Top Performer Award.
Attained a perfect score of 100% on the Associate Satisfaction Survey in 2009.
Composed new standard operating procedures for Image Platform functions.