operations manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques with strong customer retention and service.

  • Inventory Management
  • Staff Training and Development
  • Workforce Training
  • Incidents Management
  • Staff Management
  • Maintaining Compliance
  • Decision Making
  • Solutions Development
  • Logistics Oversight
  • Staff Training
  • Team Leadership
  • Customer Service
  • Financial and Cash Flow Analyses
  • Problem-Solving
  • Planning and Implementation
  • Goal Setting
  • Employee Motivation
  • Sales Promotion
  • Staff Scheduling
  • Customer Service Management
  • Recruitment and Hiring
  • Quality Assurance
09/2013 to Current
Operations Manager Allegion Plc WY, State,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service. Marketing and planning of projects, and events.
  • Built strong operational teams to meet process and production demands with food and drinks.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Presented performance and productivity reports to supervisors.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Tracked and replenished inventory to maintain par levels.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
05/2008 to 03/2015
General Manager Dsv Road Transport Chandler, AZ,
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Developed service and sales strategies to improve retention and revenue.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Forecasted customer demand to set prices or credit terms for goods or services.
04/2001 to 02/2008
Logistics Manager Lehigh Hanson Savannah, GA,
  • Worked collaboratively with customers and staff at various levels.
  • Created and enforced policies and procedures for entire logistics team.
  • Maintained high standards of internal and external customer service.
  • Led and managed projects to support logistics efforts and plans.
  • Identified and resolved shipping and packaging errors.
  • Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
  • Consistently met company and department objectives within budget and time constraints.
  • Drafted shipment reports to inform management and clients.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Managed day-to-day shipping and receiving, typically overseeing more than 200 packages in 24-hour period.
  • Conducted research on logistics operations and performed literature reviews, interviews and site visits.
  • Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
  • Monitored $20 milion freight budget per year.
01/1995 to 05/2000
Store Manager Rue21, Inc. Katy, TX,
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Education and Training
Expected in 06/1992 to to
High School Diploma:
Marion Center Area Jr/Sr High School - Marion Center, PA
  • Played and started grades 6- 12th Varsity Basketball
  • MVP awards, All county teams.
  • Track & field. Made State finals competition 3 years.
  • Ranked in Top 85% of class
Expected in to to
: Business And Managerial Economics
Indiana University of Pennsylvania - Indiana, PA

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Resume Overview

School Attended

  • Marion Center Area Jr/Sr High School
  • Indiana University of Pennsylvania

Job Titles Held:

  • Operations Manager
  • General Manager
  • Logistics Manager
  • Store Manager


  • High School Diploma
  • Some College (No Degree)

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