operations manager resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Focused Operations Manager bringing 3 years of experience in day-to-day business operations management. Adept at liaising with key clients, accounts and external business stakeholders to build rapport and drive retention. Ready to apply demonstrated streamline processes to increase efficiency and reduce costs. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company.

  • Multi-unit operations management
  • Workforce training
  • Staff training and development
  • Contract review and recommendations
  • Process improvement strategies
  • Policies and procedures implementation
  • Performance reporting
  • Customer relationship management
  • Oracle database management
  • Management
  • Staff retention
  • Health and safety compliance
  • Performance management
  • Dedicated
  • Maintenance planning
  • Staff development
01/2019 to Current
Operations Manager Bowlero Corp Norco, CA,
  • People Leadership: Responsible for leading and developing team to drive high performance and Restaurant Technologies values. Responsible for developing, managing and coaching depot employees in person and virtually. Accountable for workforce planning, training and on as well as workforce engagement, performance management, recognition, development and coaching. Leads the implementation of systems and processes to maintain a highly engaged workforce. Accountable for actively addressing engagement and individual performance issues.
  • Customer Service & Reliability: Responsible for executing high levels of customer service in an efficient manner. Collaborates with Regional Planner, Ops Support Admin and other functional partners to ensure ability to meet customer demand. Ensures that customers are satisfied and any inquiries, incidents and issues are resolved in timely manner.
  • Operational Performance: Responsible for achieving depot operations performance through continuous improvement practices and leading Operational Excellence. Specific responsibilities include: managing depot expenses, service and distribution performance through efficient operations. Responsible for leading the overall safety, DOT and quality control management practices within a depot.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Oversaw financial management activities, including budget management, accounting and payroll.
08/2016 to 01/2019
Corporate Trainer Servicelink, A Black Knight Company Pittsburgh, PA,
  • Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
  • Wrote, optimized and monitored training processes.
  • Educated team members on time and resource management to improve organizational efficiency and control costs.
  • Trained new technical trainers to promote consistency in customer service and quality.
  • Authored new training procedures and manuals for instructors.
  • Delivered technical training programs to clients through blended approach including hands-on activities, simulators and technology-based methods to achieve best results.
  • Developed and implemented competency program with 100% success rate.
08/2015 to 08/2016
Field Service Technician Ricoh Americas Corporation Harrisonburg, VA,
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Operated hand tools and power equipment according to corporate safety procedures.
  • Minimized customer callbacks and equipment failure by reviewing job upon completion.
  • Observed field safety protocols to prevent injuries and accidents.
  • Mentored and trained new employees on processes, flow and safety procedures.
  • Trained customers on equipment after installation.
  • Performed annual and preventive system service maintenance.
  • Diagnosed and repaired mechanical issues according to industry standards.
08/2011 to 07/2015
Machinist Mate Third Class Maple Leaf Foods Edmonton, ALBERTA,
  • Monitored and adjusted processes or equipment to improve quality and productivity.
  • Read and understood manuals, schematics, charts and diagrams.
  • Operated hand tools, drill presses, riveting machines and tap burners to safely produce projects.
  • Troubleshot and repaired machines to increase productivity and decrease spending.
  • Designed detailed preventive maintenance schedules to enhance tool performance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education and Training
Expected in to to
Bachelor of Science: Business Administration And Management
American Public University System - Charles Town, WV,
Expected in 05/2011 to to
High School Diploma:
Park Hill High School - Kansas City, MO

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Resume Overview

School Attended

  • American Public University System
  • Park Hill High School

Job Titles Held:

  • Operations Manager
  • Corporate Trainer
  • Field Service Technician
  • Machinist Mate Third Class


  • Bachelor of Science
  • High School Diploma

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