Strongly organized, self-motivated and goal oriented; refined ability to successfully communicate with the public, other employees, and vendors. Excellent ability to maintain awareness of best practices and disciplines within the supply chain and software industry. Experience in office management, customer relations, streamlining workflow processes, and utilizing productivity sites including Basecamp, Tickspot, Salesforce/Desk, Teamwork, Slack, NiceReply, GoToMeeting, and GoToAssist. Proficient in Microsoft Office.
Strong design sense
Microsoft Office Suite expert
Training and development
Excellent interpersonal and coaching skills
Motivated team player
Creative and artistic
Knowledge of book design
Hiring and retention
New hire orientation
Organized and efficient
Reduced employee turnover by 50% by leading an initiative to improve training programs.
Promoted to Operations Manager after just 6 months of employment.
Streamlined and improved marketing tactics, which reduced company costs by 65%.
Drove business process optimization initiatives to improve workflow and increase revenue
Led change management initiatives to improve productivity and workflow.
Implemented new company “voice” strategy in close collaboration with executives and design department.
Oversaw campaign that reached over 10,000 clients.
Spearheaded an employee engagement program.
Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.
12/2014 to Current
Operations ManagerDDI System － Manalapan, NJ
Oversea and audit our Project Management and Analyst team to ensure project deadlines and objectives are met.
Manage vender contracts and negotiate pricing and terms.
Provide and update training agenda's for our Project Managers.
Train on solution gateways including but not limited to J&M, Lagasse, EDI, MITS, Triple S, CPC, eCommerce and API integrations.
Implement and oversea SOWs, by analyzing the scope of the project to manage resources allocated, track deadlines, and project budget.
Manage and oversea our remote technical support service desk via RDP/VPN connections to resolve and troubleshoot any escalated matters and facilitate the solution or further escalate to appropriate member of our development team.
01/2013 to 01/2014
Onsite Software Implementation SpecialistKennedy International － Dayton, NJ
Provide onsite training for the implementation of Epicor ERP Solution Software by learning the day to day functionalities to assist members of the staff to complete their daily workflows.
Assisted in training on the following modules; access level assignment, order entry, purchasing, receiving, inventory, product/customer/vendor records, merging and updates, AP/AR, bank reconciliation, month and year end.
01/2012 to 01/2013
Client Relations ManagerSantander Bank Corp － Manalapan, NJ
Build and maintain client relationships with assigned wealth accounts.
Assist in solution advisement and the application process for, auto and home loans, refinancing, and short term FDIC Insured investments.
Manage general branch operations and act as lead management and fulfill all branch manager responsibilities in their absence.
Training employees through conducting orientations using PowerPoint and Prezi presentations along with generating new innovative ideas to train and engage employees while educating staff with company philosophies and best practices and implement those ideas creating brochures, literature, and workbooks customized for each unique session.
Updating and maintaining the companies Intranet site with eLearning videos, policy and procedures; including new additions, and updating existing documentation.
Assisted in research and development for sales training seminars, travel industry and member services; including obtaining new leads for service partnerships to grow our business.
A.A: PsychologyBrookdale College － Lincroft, NJPsychology
B.S: Computer Information SystemsDevry University － North Brunswick, NJComputer Information Systems