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operations manager resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Authorized to work in the US for any employer. Dedicated and organized Operations Manager with over 20 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in management and process improvement.

Skills

Environmental Services and Linen

  • Department Coordination
  • Performance Evaluation and Monitoring
  • Customer Service
  • Time Management
  • Teamwork and Collaboration
  • Inventory Support
  • Verbal and Written Communication
  • Infection Control Training
  • Management
  • Floor Care
  • Budgeting
  • Payroll
  • Quality Control
  • Microsoft Office
  • Attention to Detail
  • Customer Service-Focused
  • Quality Improvements
  • Quality Assurance
  • Guest Services
  • Recruiting
  • Office Management
  • Maintaining Compliance
  • Problem-Solving
  • Decision Making
  • Planning and Implementation
  • Staff Development
Experience
Operations Manager, 09/2022 - Current
Ardagh Group Belgrade, MT,
  • Oversee day to day operations within two hospital facilities
  • Ensure staff are following proper protocols, policies, and procedures
  • Schedule, hire, and train 55 employees
  • Direct contact with customers, both hospital executives as well as patients to ensure, satisfaction
  • Perform quality control inspections and employee observations
  • Assist department director in budgeting, implementing new procedures and systems
  • Work along side employees performing daily duties and special project work
  • Follow SDS regulations
  • Work independently and provide results under high pressure
  • Follow protocol for infection control
  • Abide HIPAA laws for patient confidentiality
  • Maintain quality for Joint Commission's Inspections
  • Lead monthly Safety Committee
  • Lead of Patient Experience Committee, Joint Commission
  • Preparedness Committee and Diversity and Inclusion Committee.
  • Built strong operational teams to meet process and production demands.
  • Addressed customer concerns with suitable solutions.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Member of Environmental of Care Committee, Emergency Management Committee, Water Management Committee, Emergency Preparedness Committee.
Housekeeping and Laundry Manager, 08/2019 - 10/2022
Virginia Hospital Center Alexandria, VA,
  • For 130 apartment Assisted Living and Memory Care community
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Designed and implemented Housekeeping Department protocols, policies, and specifications
  • Responsible for all training, hiring, corrective action and termination of Housekeeping and Laundry staff
  • Performed quality inspection checks of apartments and publics areas
  • Maintained SDS books for Housekeeping Department and Dietary Department
  • Responsible for all scheduling for the department
  • Maintained stock and ordering supplies
  • Maintain monthly spend down for department
  • Hands on working along side employees and independently to fill in for call offs/ open shifts
  • Performed deep cleaning of vacant apartments to prepare for new move ins
  • Clean carpet using carpet extractor and scrub tiled floors
  • Ensured proper disinfecting of entire community during Covid 19 pandemic
  • Assisted Activity Director with planning parties and activities for residents and staff within allotted budget
  • Assisted Executive Director and Director of Nursing with twice weekly Covid19 testing
  • Created test requisitions on Mako website and maintained excel spreadsheet for test results
  • Received training in Business Office duties including:
  • A/P and A/R- assisted BOM with weekly coding of invoices and updating spreadsheets
  • Entered and edited payroll then sent to ED for final approval
  • Performed orientation for new hires including new hire paperwork of policies and procedures, building and safety tour
  • Helped maintain employee, resident and vendor files
  • Head of Employee Appreciation Committee
  • Recognize monthly staff birthdays, anniversaries, and
  • Employee of the Month
  • Proficient at Microsoft office.
Environmental Services Operations Manager, 03/2016 - 08/2019
Carrier Enterprise West Seneca, NY,
  • Oversee day to day operations within two hospital facilities
  • Ensure staff are following proper protocols, policies, and procedures
  • Schedule, hire, and train 30 employees
  • Direct contact with customers, both hospital executives as well as patients to ensure, satisfaction
  • Perform quality control inspections and employee observations
  • Assist department director in budgeting, implementing new procedures and systems
  • Work along side employees performing daily duties and special project work
  • Follow SDS regulations
  • Work independently and provide results under high pressure
  • Follow protocol for infection control
  • Abide HIPAA laws for patient confidentiality
  • Maintain quality for Joint Commission's Inspections
  • Lead monthly Safety Committee
  • Member of Patient Experience Committee, Joint Commission
  • Preparedness Committee and Diversity and Inclusion Committee.
Area Manager, 07/2006 - 02/2016
Elyria Maintenance Company City, STATE,
  • Scheduled, directed and trained over 60 employees at various different locations.
  • Direct contact with customers ensuring satisfaction, following our customers rules, regulations and policies
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Developed and executed action plans ensuring quality and safety
  • Nightly reporting of payroll, quality, training, and coaching of staff
  • Worked my way up from a fill in worker, Assistant Manager, to Area Manager before company closed in 2015
  • Abide by HIPAA and OSHA Regulations
  • Follow SDS Regulations
  • Work Independently
  • HR duties: Hire, training, coaching, and termination as needed
  • Inventory control
  • Quality control
  • Production and budgeting hourly worked hours
  • Follow and check for Joint Commission's readiness
  • Direct and inspect project work
  • Microsoft, excel and word documents
Education and Training
Diploma: General Studies, Expected in 06/2005
-
Elyria High School - ,
GPA:
Status -
: , Expected in 05/2005
-
Lorain County Community College - Elyria, OH
GPA:
Status -

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Resume Overview

School Attended

  • Elyria High School
  • Lorain County Community College

Job Titles Held:

  • Operations Manager
  • Housekeeping and Laundry Manager
  • Environmental Services Operations Manager
  • Area Manager

Degrees

  • Diploma

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