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operations manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Enthusiastic Information Security/ Cybersecurity Specialist proficient in online security research, planning, execution, and maintenance. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills.

Skills
  • Excellent analytical and problem-solving skills as well as interpersonal skills to interact with customers, team members, and upper management
  • Good understanding of cyber security incident response and network security monitoring
  • Red Hat Linux RHEL 5. X, Windows, Oracle 11g/12c
  • Knowledge of intrusion detection systems (IDS) and SIEM technologies
  • Management information systems
  • Risk analysis and management
  • Ability to Evaluate critical systems, prioritize workflow, and determine solution
  • IT standards, procedures, policy
Work History
Operations Manager, 01/2017 - Current
Us Logistics Solutions, Inc. Glen Burnie, MD,

Results-oriented business leader with years of experience in day-to-day business operations management. Effective liaison to critical clients, accounts,s and external business stakeholders. Streamlines processes for efficiency and productivity. Well-versed in applying the multi-faceted approach to managing safety, operations, and productivity across multiple business lines

  • Work in a matrix management environment with oversight of division-level specialists, operations, and compliance
  • Ensuring accounts are managed to establish process and compliance expectations.
  • Lead and manage staff, develop appropriate reports and other management tools to track and monitor account administration and service
  • Coordinate client compliance and due diligence request to facilitate quality assurance and internal audits
  • Provide training, performance evaluation, and coaching for 15 to 20 staff.
  • Oversees internal user access request system and reviews approvals for multiple enterprise applications.
Work Director/QA Tester, 01/2010 - 01/2017
Myitpros City, STATE,

Innovative and consistently praised by management for providing top-notch technical, quality, and production lead to assigned teams. Well-educated in testing UAT and Prod environments, troubleshooting, root cause analysis, and corrective action implementation.

  • Ensured work was completed on time and accurately by planning, coordinating, and monitoring daily activities of team members in Lender Signing Department.
  • Reviewed, prioritized, and distributed daily work to meet deadlines and goals
  • Monitored work in progress Queue adjusting as needed.
  • Created successful test scripts to manage automated feature testing,
  • Documented integration issues and vulnerabilities and outlined improvement recommendations.
  • Directed team members to follow specific testing standards and guidelines as outlined in project requirements.
  • Met with quality assurance, developers, and project managers to assess scope and sequence of project.
  • Reviewed all test cases and scripts for quality and identified additional areas to review.
Imaging Support/Operations III/Auditor, 01/2005 - 01/2010
Wells Fargo , STATE,
  • Supported Kofax application hardware and users at one of the largest imaging centers
  • Provided basic end-user troubleshooting and desktop support
  • Monitored systems in operation and quickly troubleshot errors
  • Analyzed issues to identify troubleshooting methods needed for quick remediation
  • Performed test functionality, security, and performance of different workstations and devices
  • Provided on-call support for critical issues related to Kofax Intelligent Document Application.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Help Desk, 01/2003 - 01/2005
Metropolitan State University City, State,
  • Handle over 25 technical problems over phone daily and use Remedy to log calls
  • Troubleshoot software/hardware of PCs, printers, scanners, and host applications
  • Developed good problem-solving skills and improved communication capability
  • Trained and supported end-users with software, hardware, and network standards and use processes.
Education
: Cyber Security, Expected in 09/2022
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- ,
GPA:
Status -
Oracle Database 11g Certified Professional (OCA) Sovereign Information Technology - Minneapolis, MN: , Expected in 2018
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Summit Academy - Minneapolis, MN
GPA:
Status -
Bachelor of Science: Information System of Management, Expected in 12/2017
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Metropolitan State University - Saint Paul, MN
GPA:
Status -

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Resume Overview

School Attended

  • Summit Academy
  • Metropolitan State University

Job Titles Held:

  • Operations Manager
  • Work Director/QA Tester
  • Imaging Support/Operations III/Auditor
  • Help Desk

Degrees

  • Oracle Database 11g Certified Professional (OCA) Sovereign Information Technology - Minneapolis, MN
  • Bachelor of Science

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