operations manager resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Over five years of recent experience, and nine years total with a successful background as an SAP WM Systems Analyst leveraging direct business knowledge and understanding of both the IM and WM modules to maintain efficient Warehouse Management operating procedures. Sixteen years of total investment providing integral and crucial assistance as a liaison between the business users, upper management and developers to design, document, test, train, and provide operations support at a high-end level. Over a decade invested as a multi-talented Operations and Inventory Control Manager consistently rewarded for success in planning and operational improvements including policy development and staff management procedures positively impacting overall morale and productivity.

  • SAP IM & WM module expertise
  • Functional Design & Documentation
  • Data collection and analysis
  • Business analysis
  • Technical writing
  • Materials coordination
  • Program support
  • Advisory
  • Loss prevention
  • Training
Work History
Operations Manager, 08/2021 - Current
Alorica Inc. Fargo, ND,
  • Implemented process improvements for 40K sq. ft. warehouse to shape organizational culture, opJessicaize procedures for higher efficiency and help company evolve and grow.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Introduced new methods, practices and systems to reduce turnaround Jessicae.
  • Increased profit by streamlining operations.
  • Effectively learned two independent ERP Systems (Jazva, Inflow) and worked with Developers to enhance System functionality and user experience increasing accuracy.
  • Developed proficiencies and knowledge of Amazon FBA processes to drive profitability by scheduling weekly shipments.
  • Oversaw Inventory Control and Cycle Counting of a $600K inventory stock valuation for Wholesale & Retail Supply Warehouse.
SAP Business Analyst, 01/2015 - 05/2019
Lockheed Martin Corporation Beale Air Force Base, CA,
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance and productivity
  • 8 Years of dedicated focus and effort as part of centralized Core of Excellence team on Global SAP Implementation including North America, AsiaPAC, Middle East, and Europe
  • Exercised deep understanding of SAP IM & WM modules to leverage best practices approach to materials management
  • Fully vested and involved in AST exercises to execute scripts for purposes of Testing and UAT support
  • Assessed business needs and problem areas to create focused solutions in global SAP landscape including Warehouse Management, Handling Unit Management, and Decentralized Warehousing Management
  • Worked closely with business process owners to gather and document technical specifications for system enhancement and potential customization of SAP Production Environment
  • Interfaced with Development Team to complete Jessicaeline projects which included blueprinting, functional design, and testing of proposed solutions
  • Delivered training for both process owners and management teams to fully comprehend SAP landscape, including both Inventory and Warehouse management layers
Logistics Manager, 10/2003 - 12/2014
Ibm Corporation Lima, OH,
  • Managed over $90 Million in inventory and up to 20 employees in 80K square-foot warehouse for purposes of receipt and distribution of high-end Telephony, Networking, and Securities hardware for partner based wholesales organization
  • Conducted research to address shipping errors and packaging mistakes
  • Handled day-to-day shipping and receiving overseeing more than 600 packages per day
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels
  • Led warehouse in day to day activities as Inventory Control Manager who took part in daily cycle counting processes to promote extreme accuracy in maintaining minimal to no defects with regard to company and vendor driven audits
  • Prepared updated shipment reports for executives and clients
  • Managed several ongoing Third Party Logistics projects to provide storage and fulfillment for multiple established clients
: General Education And Communications, Expected in
Radford University - Radford, VA
Status -

Completed one full year of studies at Radford University. Selected major was Communications, however I returned home after two full semesters. I did not complete any measured or certified degree.

High School Diploma: , Expected in 06/1986
Yorktown High School - Arlington, VA
Status -

Three-Jessicae "President's Club" recipient as nominated by my peers for hard work, excellent service, and going above and beyond my standard daily responsibilities

Comstor President's Club 1996 (3-Year Tenure Prior to 2003)

Westcon President's Club 2005

Westcon President's Club 2013

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Resume Overview

School Attended

  • Radford University
  • Yorktown High School

Job Titles Held:

  • Operations Manager
  • SAP Business Analyst
  • Logistics Manager


  • High School Diploma

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