operations manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
Experience directly managing employees and contract carriers. * Responsibilities for team building, delegation of tasks, and employee morale. * Supervision of nationwide outbound freight operations and linehaul logistics. * Strong ability to delegate responsibilities and multi-task. * Facilitated communication between employees and management. * Experience as an entrepreneur. Successfully developed and operated several transportation and delivery businesses from start-up.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Operations Manager, 05/2011 - 04/2016
Jones Lange Lasalle Inc. Abilene, TX,
  • Recruited and managed 40+ contract carrier teams in greater Houston , Corpus Christi and McAllen, Tx markets.
  • Managed daily operations for the XPO Houston cross dock of 30 office staff and warehouse employees.
  • Responsible for employee hours accuracy and timely payroll processing.
  • Maintained billing accuracy and contractor settlements.
  • Responsible for monthly and annual P&L reporting and explanations to senior management.

Operations Manager, 07/2007 - 03/2011
Papa John's Aubrey, TX,
  • Manage daily operations for a multi truck home delivery service covering the greater Houston I Beaumont areas.
  • Recruit and train owner operators.
  • Maintain and enforce DOT requirements for company and owner operators.
  • Manage and maintain accounting records for the location and timely corporate reports.
  • Instruct and train employees on all company procedures and policies.
  • Facilitate and insure communication with client is maintained at all levels.

Operations / Linehaul Dispatch Manager, 05/2003 - 05/2007
SAIA Freight City, STATE,
  • Provided planning, direction and control of all available resources to ensure timely, damage-free loading and unloading of freight.
  • Train new employees in job duties.
  • Ensured proper hazardous materials guidelines and DOT regulations are followed and enforced on all outgoing loads.
  • Manage and coordinate the proper dispatch of Houston linehaul drivers and equipment.
  • Coordinate all passing-through linedrivers assignments with central dispatch.
  • Enforce compliance of all company policies and procedures, safety rules and regulations.

Owner/ President, 1998 - 2002
Elite Transport City, STATE,
  • Account Manager for Executive Logistics at Storehouse Furniture in Houston.
  • Managed delivery contracts with various retailers including Sears, Foley's, Finger's Furniture and Southwest Interiors.
  • Responsible for scheduling, routing, hiring, training, administration, receiving and customer service.

Owner/ President, 1989 - 1998
Affordable Moving & Storage, Inc City, STATE,
  • Managed all aspects of company operations with both local and nationwide affiliates.
  • Responsible for scheduling, routing, hiring, training, administration, receiving and customer service.
  • Responsible for the recruiting and training of technicians in home and office furniture system installations.
  • Operated multiple home delivery trucks at Cory Delivery Services and Burdines Furniture accounts.

Petty Officer, 1985 - 1989
U.S. Navy , ,
  • Specialized in Trident Nuclear Vessel atmospheric controls.
  • Qualified in all submarine operations and engineering stations.
  • Senior Watch Supervisor responsible for managing several engineering stations and personnel.
  • Certified in submarine quality control inspections.

Associate of Science: , Expected in 1986
U.S. Navy Nuclear Engineering School - Orlando, FL
Status -
Trident Submarine Specialization Schools: , Expected in 1986
U.S. Navy Submarine School - ,
Status -
Associate of Science: , Expected in 1985
Portland State University - ,
Status -
High School Diploma: , Expected in 1980
Hillsboro High School - ,
Status -

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Resume Overview

School Attended

  • U.S. Navy Nuclear Engineering School
  • U.S. Navy Submarine School
  • Portland State University
  • Hillsboro High School

Job Titles Held:

  • Operations Manager
  • Operations Manager
  • Operations / Linehaul Dispatch Manager
  • Owner/ President
  • Owner/ President
  • Petty Officer


  • Associate of Science
  • Trident Submarine Specialization Schools
  • Associate of Science
  • High School Diploma

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