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operations manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Focused Operations Manager bringing [Number] years of experience in day-to-day business operations management. Adept at liaising with key clients, accounts and external business stakeholders to build rapport and drive retention. Ready to apply demonstrated ability to streamline processes to increase efficiency and reduce costs. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company.

Skills
  • Business process re-engineering
  • Solutions development
  • Staff training and development
  • Multidisciplinary collaboration
  • Cost reduction and containment
  • Policies and procedures implementation
  • Performance reporting
  • Workforce training
  • Revenue generation
  • Customer relationship management
  • Business Planning
  • Goal attainment
  • Staff development
  • Multi-site operations
  • Customer service
  • Team building
  • Invoice processing
  • Business and Operations Management
  • Flexible
  • Health and safety compliance
  • Performance management
  • Product management
  • Inventory management
  • Dedicated
  • Continuous improvements
  • Team Building/Leadership
Experience
Operations Manager, 09/2018 to 04/2020
Jones Lange Lasalle Inc.Worcester, MA,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Assessed upcoming projects to forecast projected resource requirements.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Monitored and directed all aspects of department operations and [Number]-member [Type] team in production, safety, equipment, performance, quality and records management.
  • Developed and managed annual operating budgets for [Number] [Location]-area facilities.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
  • Managed daily operations, including supervising multiple team members across [Number] locations.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Manager, 01/1990 to 09/2018
The Hertz CorporationSanta Fe, NM,
  • Strategized business operations, merchandising strategies and personnel moves.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Maximized branch revenue by optimizing daily operations.
  • Spearheaded growth initiatives to improve operational standards.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Projected more than $[Amount] in sales during [Timeframe] and achieved [Number]% of target.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Recruited and hired qualified candidates to fill open positions.
  • Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Increased customer base and market share by promoting product through diverse channels.
  • Recruited, hired and trained [Number] employees for marketing and sales department.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Generated reports to assess performance and make adjustments.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Led staff meetings for team of [Number] to communicate [Type] directives.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Nuclear Machinist Mate, 10/1983 to 10/1989
MaterionAlbuquerque, NM,
  • Monitored work progress for quality, speed and successful integration, implementation and enhancement.
Education and Training
Bachelor of Arts: Economics, Expected in 05/1982 to University of Pittsburgh - Pittsburgh, PA
GPA:

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Resume Overview

School Attended

  • University of Pittsburgh

Job Titles Held:

  • Operations Manager
  • Manager
  • Nuclear Machinist Mate

Degrees

  • Bachelor of Arts

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