operations manager resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Executive Profile
Driven and compassionate healthcare professional with [number] years hands-on experience in fast-paced residential and hospital environments. Accountable and responsible with a strong focus on patient wellness.Responsible [job title] with excellent communication skills demonstrated by [number] years of experience in healthcare.Spanish/English speaking Medical Assistant professional with over 9 years experience as an effective physician's office manager.
Skill Highlights
Medical Manager Software
Medical Manager Software
Electronic Medical Record (EMR) software
HIPAA compliance
Team player with positive attitude
Strong work ethic
Leadership
System administration
Professional Experience
Operations Manager, 09/2015 - 01/2016 Papa John's – Bedford, TX,
Responsible for overseeing day-to-day operations while ensuring operational efficiency and enhanced quality of multiple specialty disciplines clinical services are offered at the health center Manage and maintain key systems vital to clinic operations including: (eCW) scheduling, panel management, clinic flow, patient services, referral tracking, electronic health information, communications, building, and staffing Address problems with the system raised by doctors and other medical staff.
Review, update and monitor adherence to policies and procedures and applicable federal and state laws to ensure effective and efficient functioning Coordinate staffing needs with supervisors and administration Facilitate key process improvements in patient access measures, clinic flow, population-based quality improvement, and patient experience Coordinate reports for QI chart audits Developed process for Article 16 & 28 (OT, PT,ST & SW) Treatment coordinator Developed process for Patient Navigator Implement and conduct daily morning team huddle for daily activities.
Worked with the Chief Executive Officer and Chief Medical Officer to assure compliance with federal and state privacy regulations including HIPAA, HITECH, and the organization's privacy policies and procedures Responsible for assembling and analyzing medical records in accordance with departmental policies and procedures Responsible for oversight and management of the daily operations of the HIM Department to include the planning, organizing, staffing, budgeting, monitoring and directing functions.
Responsible for leading and directing health information management services across the health system, striving for compliance and promoting best practices and education in all areas related to coding, documentation, and the legal health record.
Performed audits in accordance with established federal rules and regulations Monitor electronic health record success; identify opportunities for improvement and create efficiencies Generate, modify, and update clinical templates to ensure appropriate and complete clinical documentation is captured in the electronic health record Serve as subject matter expert to advise Executive Leadership with recommendations to ensure greater success and efficient management of resources Developed program goals for provider and staff to increase procuctivity.
such as Providers locking their notes with 48 hours.
A report was created that will inform me if providers locked their notes.
Increase productivity.
Worked with CFO on budget for upgrade of EHR software.
Manage all aspects of the electronic health records system (Nextgen) and provide direct training, support and guidance for staff & management.
Provide on-going education to staff and management, on all governmental and private payor quality reporting requirements.
Codinate and participate on monthly QI report and projects.
Recommend and implement process improvements for data collection within the organization Oversee organizational priorities and initiatives for privacy and data security Create and disseminate weekly, monthly and quarterly productivity reports Liaise with Chief Financial Officer to ensure productivity is achieving organization financial goals Manage and maintain databases, and generate and analyze reports for Executive Leadership.
Reporting to Chief Executive Officer - Administer, direct, review and monitor the general operations of the Compliance Program and its related activities to prevent illegal, unethical, or improper conduct Advise Executive Leadership in improving and carrying out policies relating to health care compliance programs in accordance with federal, state and local city regulations Fulfill all reporting requirements of relJessicant government rules and regulations federal and state Analyze statistical data and reports to identify and determine health care compliance issues Dire Act as an independent reviewer and Jessicaluator to ensure that compliance issues/concerns within the organization are being appropriately Jessicaluated, investigated and resolved Review, update and monitor adherence to policies and procedures and applicable federal and state laws to ensure effective and efficient functioning Conduct audits to ensure internal compliance policies and procedures are adhered to Monitor progress in achieving program goals and objectives and Jessicaluate results.
Office Manager, 08/2008 - 03/2012 Dignity Health – Atascadero, CA,
Direct all activities involved in the services a multiple sites.
Develop and implement standard office procedures in accordance with DOH/FQHC regulations Provide oversight for day-to-day operations and management of the entire staff (clinical and clerical employees) Train and supervise support staff in rules and regulations Manage provider schedules and generate and coordinate monthly staff schedules Coordinate and organize Quality Assurance review and assist with audit functions Monitor and review billing and provider productivity ASSOCIATION FOR THE HELP OF RETARDED CHILDREN (AHRC) HEALTH CARE.
Directed patient flow during practice hours, minimizing patient wait time.Acquired insurance authorizations for procedures and tests ordered by the attending physician.Completed registration quickly and cordially for all new patients.Provided administrative support for three physicians.
Executive Administrative Assistant, 11/2003 - 08/2008 AHRC – City, STATE,
Provide Administrative support to the Director and Assistant Director.
Coordinate and organize meetings, prepare executive schedules and documenting minutes of meetings.
Responsible for collaboration with administration to organize and prepare reports.
Responsible for obtaining and collecting Encounters Forms from all sites to ensure appropriate and timely billing for approximately $10M dollars.
Education
Master of Public Administration: Health Services Management, Expected in 2015 - Mercy College - Dobbs Ferry, NY GPA: Status -
Health Services Management
Bachelor Degree: Mass Communications, Expected in 2003 - City University of New York - Lehman College - Bronx, NY GPA: Status -
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