operations manager resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Motivated, highly diversified leader, with excellent organizational, communication, analytical, and interpersonal skills.

Strategically constructs confounding idea concepts requiring problem solving proficiency. A respected leader of customer-focused teams via applied active listening, collaboration, and high core values.

Instills a shared enthusiastic commitment to customer service as a key driver in exceeding company goals. Leads by example ensuring operational safety, quality, and resource utilization of the organization are priority.

Performance-focused and resourceful professional with 7 years of leadership and management in multifaceted industries. Consistently achieved record-high customer satisfaction rankings. By means of teamwork, made improvements to the bottom line and turnaround of underperforming operations. Instrumental in leading teams towards increasing value through skilled implementation, business operations, technology, and optimal efficiency.

Builds compelling business cases through careful analysis of statistical and financial data. Mitigates risk factors increasing ROI, client satisfaction, and goal attainment.

Cultivates a culture of excellence, innovation, and transparency, by embracing diverse viewpoints in the spirit of partnership. Provides thought leadership through training, team-building, and coaching.

Advanced Operations Manager offering over 15 years of experience and proven success in manufacturing and production, quality assurance and leadership.

Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals. Results-oriented business leader with more than 7 years of experience in day-to-day business operations management.

Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company.

Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines.

Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.

  • Financial Statement Review
  • Cost Reduction
  • Policy Development and Enforcement
  • Customer Service Management
  • Employee Motivation
  • Verbal and Written Communication
  • Administrative Management
  • Team Leadership
  • CRM & ERP Systems
  • Strategic Thinking $ Planning
  • Excellent Time Management
  • Exceptional Customer Satisfaction
  • Operational Budget Management
  • Financial Modeling & Analysis
  • Quality Improvement
  • Operational Excellence
Professional Work History
Operations Manager, 05/2019 - 10/2021
Papa John's Beavercreek, OH,
  • Leads modeling, planning, and execution of financial processes while making lasting improvements to departmental targets.
  • Consistently meets and exceeds goals simultaneously reducing operational cost by 25% during fiscal year through analyzing and implementing recommendations.
  • Collaborates closely with operations department, leadership, and staff, achieving successful operational budget development.
  • Forecasts, establishes and administers annual operational budget with controls preventing overages, minimizing burn rate, and support sustainability objectives and initiatives for long-term success.
  • Developed, optimized, and improved departmental systems to boost efficiency and keep operations scalable for changing demands within organization.
  • Implemented and customized system to improve tracking and logging of work issues and inventory.
  • Formulated processes to improving staff support, tracking and logging of work issues, and inventory, resulting in reduction of downtime and financial loss.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Adjunct Instructor, 08/2018 - 03/2020
New Jersey Institute Of Technology Newark, NJ,
  • Worked closely with Program Director to develop and implement Pharmacy Technician curriculum for improved learning and student performance.
  • Created unique, student-centered lesson plans and assignments for each class to promote maximum learning and knowledge retention.
  • Taught classes in business operations, business procedures and application of computer technologies.
  • Raised Course pass rate from 60% to 80% by creating a student center approach to teaching and allowing students to have equal partnership in the learning process.
  • Aided students in developing business and management skills with the ability to think strategically and critically.
  • Consistently communicated with students to acknowledge and reward positive strides and discuss areas of improvement.
  • Defined and articulated goal learning outcomes, performance metrics and changes to improve student learning.
  • Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
  • Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
Pharmacy Specialist/Analyst, 01/2011 - 05/2019
Parkland Health & Hospital System City, STATE,
  • Sustained sound knowledge of pharmacy business and workflow, PBM operations, and best practice initiatives.
  • Worked diligently to optimize and integrate pharmacy ambulatory care and pharmacy information systems.
  • Implemented and facilitated operational processes increasing ROI and pharmacy profits.
  • Consulted with physicians resolving complex non-routine issues, systems and workflow, and customer relation concerns.
  • Effectively prioritized and processed over 500 prescriptions per day in busy pharmacy achieving decreased patient wait times and maintaining excellent patient satisfaction.
  • Gained expertise knowledge in Epic, Cerner, Peoplesoft, PharmAssist, and Willow CRM and ERP Systems.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
  • Analyzed information and conducted troubleshooting to determine ideal solutions and provide recommendations to upper management.
  • Conducted business data analysis to define product requirements for mapping, data schema definition and testing.
  • Identified and analyzed gaps between current situation and desired outcome using resources to obtain information and deliver solutions.
MBA: Business Administration And Management, Expected in 12/2017
The University of Texas At Dallas - Richardson, TX
Status -
  • Relevant Coursework Completed: Organizational Behavior, Financial Management, Strategic Management, Negotiation and Conflict Management, Coaching as a Leadership Style, & Quantitative Introduction to Risk and Uncertainty
Bachelor of Science: Biology, Expected in 07/2010
Clark Atlanta University - Atlanta, GA
Status -

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Resume Overview

School Attended

  • The University of Texas At Dallas
  • Clark Atlanta University

Job Titles Held:

  • Operations Manager
  • Adjunct Instructor
  • Pharmacy Specialist/Analyst


  • MBA
  • Bachelor of Science

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