Operations Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Process improvement strategies
  • Performance reporting
  • Contract review and recommendations
  • Mergers and acquisitions knowledge
  • Financial and cash flow analyses
  • Workforce training
  • Planned equipment constraints
  • Incidents management
  • Solutions development
  • Business process re-engineering
  • Systems implementation
  • Multidisciplinary collaboration
  • Certified Production and Inventory Control Manager (CPIM)
  • Productivity improvement specialist
  • Communication improvements
  • Project management
  • Multi-site operations
  • Business development understanding
  • Quality assurance controls
  • Lean manufacturing and design
  • Engineering
  • Procedure development
  • Sales presentations
  • Cross-functional communication
  • Workforce Management
  • DBMS
  • Data evaluation
  • Case management
  • Staff retention
  • Continuous improvements
  • CRM
  • Conflict mediation
  • Product management
  • Market penetration
  • Warehouse operations
  • Document control
  • Business Administration
  • Technology
  • Advertising background
  • Graphic and Media Design
  • Market Growth
  • Consensus building techniques
  • Avid Pro Tools
  • Microsoft Office Suite expert
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Social media marketing
  • [Report type] reports expert
  • Health and safety compliance
  • Quantifiable revenue increases
  • Marketing
  • High-pressure environments
  • Negotiations expert
  • Maintenance planning
  • Capital investment planning
  • Revenue generation
  • Performance management
  • Oracle database management
  • Analytical
  • Cost reduction strategies
  • CSS
  • Six Sigma Certification
  • Project management abilities
  • Contract development
  • Market research, forecasting and analysis
  • Retail Space Planning
  • Production
  • Data archiving
Operations Manager, 01/2016 to Current
Suburban Propane Belchertown, MA,
  • Assisted leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Studied sales figures to determine quantity of products and brands needed to supply store.
  • Fostered strong relationships with customers and suppliers by maintaining communication.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Trained and developed employees through constructive feedback and focus on long-term career growth.
Store Manager, 08/2009 to 01/2016
Gustave A. Larson Company Appleton, WI,
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Increased profits [Number]% by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
  • Oversaw company merger to drive seamless transition and integration of operations.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw POS operations and cash management to reduce errors.
  • Translated marketing information into strategic plans for establishment.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Boosted sales by [Number]% by cultivating customer rapport and delivering superior customer service.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Collaborated with [Job title] to recruit and develop personnel and cultivate top performance.
  • Mitigated regulatory risks by coordinating audits to comply with protocols.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Worked closely with [Job title] to formulate and build store brand and strategy.
  • Restocked inventory upon shipment arrival and checked merchandise into [Software] system to maintain accurate records.
  • Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Diminished total loss by [Number]% by implementing effective operational improvements.
  • Handled proof-of-concept requirements to meet strategic objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Cosmetic Counter Manager, 07/1999 to 08/2009
Von Maur Orland Park, IL,

Followed safety and maintenance standards to keep all beauty tools and customer areas clean and organized.

  • Facilitated in-store product training with vendor representatives, enabling employees to increase product knowledge.
  • Informed customers of current promotions, events and services, booking appointments for scheduled events.
  • Possessed acute knowledge of beauty products, brands and latest trends.
  • Modeled effective selling behaviors to obtain high customer engagement.
Education and Training
High School Diploma: , Expected in 06/1994
Solvay High School - Solvay, NY

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Resume Overview

School Attended
  • Solvay High School
Job Titles Held:
  • Operations Manager
  • Store Manager
  • Cosmetic Counter Manager
  • High School Diploma

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