Operations Manager Resume Example

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Jessica Claire
, San Francisco, CA (555) 432-1000,
Professional Summary

Consummate military operations planning and management professional with 20+ years of combined experience in diverse United States Government (USG) and military platforms, including Department of Defense (DOD). Skilled strategist with strong background in operational/tactical deployments in interagency team environments. Blends advanced analytical and operational acumen in performance assessments, delivering big picture decisions, process improvements and long-term plans while optimizing resources allocation. Motivational leader and effective communicator in Greek and English. Equipped with active Top Secret/SCI Clearance.

  • Operations & Logistics Management
  • Military Planning & Support
  • Executive-Level Briefings, Reporting
  • Risk Analysis & Management
  • Strategic Planning & Execution
  • Team Building & Leadership
  • Project Management
  • Changes Implementation
  • Process Improvements
  • Human Resources & Employee Relations
  • Policies & Procedures Development
  • Strategic Partnerships & Relations
  • Army/Navy Operations
  • Employee Relations
  • Inventory Control
  • Team Recruitment
  • Safety & Regulatory Compliance
  • Training & Development
  • System Upgrades
Work History
08/1999 to Current Various Roles Suburban Propane | , ,

Progressed through multiple promotions to positions of increased responsibility based on exceptional analytical, planning and leadership skills.

01/2016 to Current Operations Manager Suburban Propane | Claxton, , Vietnam

Spearhead logistics operations for high-level US official visits, including President and cabinet members, to US Embassy in Vietnam. Support advancement of military-to-military engagement. Drive coordination of 1,000+ visa approvals for US and Vietnam security cooperation in alignment with strict deadlines. Contribute expertise to improve Embassy processes as well as DOD and Department of State (DOS) relations.

Key Achievements:

  • Headed integration of DOD expertise into US Embassy Emergency action plan.
  • Expanded information reports for national policymakers by 50%.
  • Augmented range of communications by directing upgrade of Defense Attache Office's secure computer systems.
  • Won DOS Meritorious Honor Award and Superior Honor Award (12.2018).
01/2012 to 01/2015 Operations Manager Facebook | Foster City, ,

Orchestrated logistics for high-stakes projects and played instrumental role in establishing groundwork for US strategic footprint in Bulgaria and Eastern Europe.

Key Achievements:

  • Joined Quick Reaction Force focused on protection of 350 employees, optimizing readiness via coordination of emergency response drills.
  • Planned and directed logistics as well as security detail for US Vice President and Secretary of State visits to Bulgaria.
  • Controlled $2.5M worth of communications equipment and vehicles.
  • Drove logistics for six joint military exercises, including processing of personnel and equipment through borders and ports.
  • Coordinated visits to six Navy ships and facilitated training of armed forces in Black Sea.
  • Processed and tracked diplomatic clearances for 650 military aircraft and 1,350 personnel traveling through Bulgaria.
  • Led US Embassy logistics support for Bulgaria's first counter-terrorism exercise.
  • Directed $3.5M office upgrade project to optimize compliance with Defense Intelligence Agency, State Department and US Army Engineers operational requirements.
  • Honored with Europe-Eurasia Soldier of the Year Award.
01/2010 to 01/2012 Protective Services Agent Dattco | New Hartford, , Germany

Coordinated advanced security for Commander of US Africa Command while maintaining $400K worth of electronic surveillance equipment, communications devices and security vehicles.

Key Achievements:

  • Collaborated in threat assessments, working with national security agencies in planning and implementations.
  • Drove 40 protective services objectives for AFRICOM Commander, covering safety, training and risk management of personnel/equipment across 12 high-threat areas.
  • Selected by head of organization to direct training of new personnel on standard operating procedures (SOPs).
01/2007 to 01/2009 Recruiter USA | City, ,

Recruited new Army personnel, including helicopter pilots, linguists and special mission groups.

Key Achievements:

  • Built and maintained network of local high schools and colleges.
  • Liaised with and assisted applicants on eligibility and requirements for specific positions.
  • Prepared and processed enlistment applications.
  • Increased recruitment rates 40% over previous year with introduction of process improvements.
  • Won Glen E. Morrell Award for recruiting excellence.
  • Ranked #1 out of 40 recruiters for two consecutive years.
01/1999 to 01/2006 Various Positions USA - Military Police | , ,

Deployed to combat zones to participate in tactical missions in support of Army objectives ranging in size, scale, value and complexity.

Expected in Bachelor of Science | Business Administration Post University, Waterbury, CT GPA:

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Resume Strength

  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Post University
Job Titles Held:
  • Various Roles
  • Operations Manager
  • Operations Manager
  • Protective Services Agent
  • Recruiter
  • Various Positions
  • Bachelor of Science

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