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Operations Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

High-performing Manager with over 10 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Results-driven Management professional with [Number] years of experience in [Type] operations, production management, organizational development and team building within diverse industries. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives.

Skills
  • Financial and cash flow analyses
  • Performance reporting
  • Process improvement strategies
  • Cost reduction and containment
  • Revenue generation
  • Management
  • Production
  • Business development understanding
  • Business Planning
  • Communication improvements
  • Procedure development
  • Business Strategy Development
  • Conflict mediation
  • Staff retention
  • Dedicated
  • Microsoft Office expertise
  • Team Building/Leadership
  • Customer relationship management
  • Flexible
  • QuickBooks proficiency
  • Financial administration
  • Operational management
  • Financial leadership
  • Defining company vision
Education and Training
Tiffin University Tiffin Ohio, Expected in 05/2009 MBA : Organizational Management - GPA :
Experience
Great Expressions Dental Centers - Operations Manager
Tampa, FL, 06/2004 - Current
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Reviewed, analyzed and approved financial reports, monitored accounts and generated overall spending and business forecasts.
  • Oversaw cash management processes, including enhancing company's overall visibility and predicting future cash flows.
  • Answered employee questions regarding health benefits and 401k options.
  • Administered workers' compensation program covering injured employees.
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.
  • Assured benefits program was administered properly sustain compliance with employee insurance guidelines.
  • Developed user-friendly employee handbook for easier updating and maintenance.
  • Oversaw monthly, quarterly and annual financial reporting while developing annual operational budget and projections.
  • Managed company-wide budgets, payroll, accounting and all other financial operations.
  • Established and adjusted work procedures to meet production schedules.
  • Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
1-800-Flowers.Com, Inc. - Production Manager
New York City, NY, 03/2001 - 06/2004
  • Answered phones, scheduled installs, estimates, and repairs
  • Established and adjusted work procedures to meet production schedules.
  • Sent replacement products to customers and returned defective ones to the manufacturer
  • Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
  • Resolved all customer issues
  • Created invoices and posted payments in QuickBooks
  • Created all spreadsheets, databases, and labels
  • Prepared all products for display shows
Teampraxis - Medical Billing Supervisor
Honolulu, HI, 03/2001 - 06/2004
  • Handled patient inquiries and payment problems with insurance companies
  • Posted payments from patients and insurance companies and prepared monthly balance report
  • Prepared and sent electronic billing files as well as hard copy claims to insurance companies
  • Maintained a follow up system on pending claims
  • Entered patient charges into QuickBooks, verifying ICD9 coding as needed
  • Proficiency in Word, Excel, and OMS Accounting Program as well as use of CPT and ICD9 coding
  • Gained detailed knowledge of different accounts, including Psychology, Radiology, and Cardiology

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Resume Strength

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Resume Overview

School Attended
  • Tiffin University
Job Titles Held:
  • Operations Manager
  • Production Manager
  • Medical Billing Supervisor
Degrees
  • MBA

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