Operations Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Advanced Operations Manager offering over 5 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.

  • Work flow planning
  • Business operations
  • Staff management
  • Organized
  • Employee relations and conflict resolution
  • Detail-oriented
Work History
12/2016 to Current
Operations Manager Genuine Parts Company North Lauderdale, FL,
  • Implemented policies and standard operating procedures for continuous improvement
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates
  • Managed and allocated staff and material resources to meet production goals
  • Ensured compliance with best business practices throughout organization
  • Boosted team performance with enhanced employee evaluation processes
  • Generated comprehensive reports regarding incidents, events and important business matters
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue
  • Developed project management roadmap to define project objectives, timelines and milestones
  • Maintained constructive client and vendor relationships
11/2015 to 01/2016
Office Manager Puc National Burbank, CA,
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Completed bi-weekly payroll for 5 employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Handled all incoming business and client requests for information.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Created reports and presentations.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Maintained computer and physical filing systems.
  • Prepared vendor invoices and processed incoming payments.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
05/2014 to 11/2015
Cook Salvation Army Usa Pittsburgh, PA,
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
  • Maintained well-stocked stations with supplies and spices for maximum productivity
  • Verified proper portion sizes and consistently attained high food quality standards
  • Planned promotional menu additions based on seasonal pricing and product availability
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Mentored staff in expectations and parameters of kitchen goals and daily work
10/2007 to 10/2013
Lead Counselor Maximus, Inc. Overland Park, KS,
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments
  • Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans
  • Displayed sensitivity to cultural and linguistic needs of clients and families served
  • Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
  • Monitored client census by using daily Movement Report and recording admissions, discharges, doctor appointments and site visit data
  • Determined and recommended methods to address improvement opportunities
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Received incoming calls and messages and addressed or triaged phone requests
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
Expected in 12/2020
Master of Science: Human Resources Management
Colorado State University - Fort Collins, CO
Expected in 05/2006
Associate of Science: Criminal Justice
Kaplan University - Davenport, IA
Expected in 01/2019
Bachelor of Science: Human Services
Colorado State University - Fort Collins, CO

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Resume Overview

School Attended
  • Colorado State University
  • Kaplan University
  • Colorado State University
Job Titles Held:
  • Operations Manager
  • Office Manager
  • Cook
  • Lead Counselor
  • Master of Science
  • Associate of Science
  • Bachelor of Science

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