Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Advanced Operations Manager offering over 23 years of experience and proven success in production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals. Hands-on leader adept at providing teams with training, guidance, support and motivation to succeed while ensuring adherence to safety regulations and corporate policies, procedures and standards.

  • Work flow planning
  • Solutions Development
  • Policies and Procedures Implementation
  • Team Leadership
  • Relationship Development
  • Expense reports
  • Unsurpassed work ethic
  • Staff Management
  • Natural leader
  • Employee relations and conflict resolution
  • Operations management
  • Superb time management skills
  • Performance Evaluations
  • Purchasing and procurement
Work History
Operations Manager, 10/1997 - 11/2020
Michaels Stores Scottsdale, AZ,
  • Implemented policies and standard operating procedures for continuous improvement. Specific areas include: FDA, DOT, Joint Commission and HQAA.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Updated and published standard operating procedures (SOPs) resulting in clearer and more useful instruction for users.
  • Managed communications during major technology outages, natural disasters, virus outbreaks.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Verified compliance with best business practices throughout organization.
  • Maximized productivity and management systems by establishing specific goals and managing operations.
  • Directed activities and initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
  • Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
  • Managed and allocated staff and material resources to meet production goals.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
Clinical Support Technician, 08/1988 - 10/1997
Palmetto Infusion Beaufort, SC,
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Developed rapport to create safe and trusting environment for care.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Setup and trained patients on proper usage of CPAP/Bipap, Aerosol Therapy, Supplimental Oxygen, Apnea Monitors, Polysomnograph and Enteral Food Pumps
Driver, Warehouse Orders, 05/1982 - 08/1988
Eatstreet Rushford, MN,
  • Delivered goods and products to customer on time and in excellent condition.
  • Checked in with dispatch service and updated with current location.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Worked directly with customers to assess quality issues, including damage and incompleteness of orders.
High School Diploma: , Expected in
Arthur Hill High School - Saginaw, MI
No Degree: , Expected in
Delta College - Bay City, MI
No Degree: Business Administration And Management, Expected in
Davenport University - Grand Rapids, MI
  • Promoted to Operations Manager after 2 years with the company.
  • Only employee never to be late for work in 23 years of service.
  • Only manager whose staff completed annual VGMU testing ahead of schedule for the last 4 years.
  • Only FDA Coordinator manager in the companies history that did not receive a 483 citation.
  • Georgetown Little League Board of Directors
  • Assistant Coach for Jenison Junior High School girls softball team.
  • Coached AYSO Soccer

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School Attended

  • Arthur Hill High School
  • Delta College
  • Davenport University

Job Titles Held:

  • Operations Manager
  • Clinical Support Technician
  • Driver, Warehouse Orders


  • High School Diploma
  • No Degree
  • No Degree

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