Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Multi-talented Sales Manager with 10 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
- Store display management
- Partner collaboration
- Marketing strategies
- Policies and procedures
- Oral and written communication
- Goal-oriented
- Payment collecting
- Staff development/training
- Client meetings
- Relationship Building
- Customer relationships
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- Acquiring new customers/contracts
- Client Complaints/Resolution
- Sales Coordinator/Set Appointments
- KPI-Metrics Knowledge
- Negotiate Contracts/Rates
- Trained & Supervised Dispatch Staff
- Outbound Calls/Follow-Up Calls
- Review Daily/Monthly Reports
- Attended Trade Shows/Seminars For Ideas
- B2B Sales
- Worked Closely With Providers To Provide Maximum Service
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03/2009 to 02/2020 Operations Manager Raising Cane's – Bryan, TX,
- Acquired As Well As Managed All Contracts Related To Towing Services
- Managed An Office Staff of 20 That Included 6 Full-time Dispatchers
- Business Operated 24 Hours & 7 Days A Week
- Contracts Included Parking Enforcement, Commercial Properties, Road-Side Service, Service Contracts, Police Departments Including State Police
- Negotiate Contracts
- Outbound Calls
- Client/Provider Relationship
- Ensuring Coverage In All Areas Of The DMV
- Attended Trade Shows & Seminars To Improve knowledge & training success
- B2B Sales Experience
- Microsoft Office
- Sales Coordinator
- Excellent Interpersonal Skills
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Boosted company efficiency through technology upgrades and process improvements which led to more profit & accurately accounting for each truck performance.
- Developed and implemented comprehensive preventive maintenance program that improved operation of all trucks.
- Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
- Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
- Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
- Managed daily operations, including supervising multiple team members across 3 locations.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Oversaw financial management activities, including budget management, accounting and payroll.
- Limited inventory discrepancies by creating online inventory system using TowBooks.
12/2008 to 03/2009 Boutique Sales Aarons – Riverdale, GA,
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
- Helped sales professionals finalize customer sales and handled escalated concerns.
- Met with entire team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
- Managed and Constructed New Visual Ads every 6 weeks.
- Taught new associates and current employees sales tactics and performance improvement on techniques.
- Scheduled machine demonstrations for commercial & consumer sales of espresso machines.
- Hosted & planned espresso tastings with commercial and consumer clients.
- Event planning for in-store & all special events including Charity Events
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
- Increased overall team efficiency and productivity.
- Communicated store policy violations to upper management to prevent shrinkage and misconduct.
12/2006 to 12/2008 Retail Sales Manager LA Weight Loss LLC – City, STATE,
- Trained Sales Staff to successfully meet operational and sales goals with proactive strategies.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Assisted Clients With Reaching Weight Loss Goals Within Planned Time.
- Managed a successful staff & maintained highest center sales & success rate for loss pounds throughout employment
- Planned and executed in-store promotional events to increase customer engagement and sales revenues.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Recruited, interviewed and hired talented people offering experience and key selling capabilities to company.
Expected in 05/1993 High School Diploma:
Central High School - Capitol Heights, MD
GPA:
Expected in : Marketing
Norfolk State University - Norfolk, VA
GPA:
- Real Estate License For MD, DC, VA Until 2014
- Currently Studying For Florida Real Estate Sales License
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