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Operations Manager Resume Example

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OPERATIONS MANAGER
Summary

Multi-talented Sales Manager with 10 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.

Skills
  • Store display management
  • Partner collaboration
  • Marketing strategies
  • Policies and procedures
  • Oral and written communication
  • Goal-oriented
  • Payment collecting
  • Staff development/training
  • Client meetings
  • Relationship Building
  • Customer relationships
  • Acquiring new customers/contracts
  • Client Complaints/Resolution
  • Sales Coordinator/Set Appointments
  • KPI-Metrics Knowledge
  • Negotiate Contracts/Rates
  • Trained & Supervised Dispatch Staff
  • Outbound Calls/Follow-Up Calls
  • Review Daily/Monthly Reports
  • Attended Trade Shows/Seminars For Ideas
  • B2B Sales
  • Worked Closely With Providers To Provide Maximum Service
Experience
03/2009 - 02/2020Operations ManagerCompany Name | City, State
  • Acquired As Well As Managed All Contracts Related To Towing Services
  • Managed An Office Staff of 20 That Included 6 Full-time Dispatchers
  • Business Operated 24 Hours & 7 Days A Week
  • Contracts Included Parking Enforcement, Commercial Properties, Road-Side Service, Service Contracts, Police Departments Including State Police
  • Negotiate Contracts
  • Outbound Calls
  • Client/Provider Relationship
  • Ensuring Coverage In All Areas Of The DMV
  • Attended Trade Shows & Seminars To Improve knowledge & training success
  • B2B Sales Experience
  • Microsoft Office
  • Sales Coordinator
  • Excellent Interpersonal Skills
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Boosted company efficiency through technology upgrades and process improvements which led to more profit & accurately accounting for each truck performance.
  • Developed and implemented comprehensive preventive maintenance program that improved operation of all trucks.
  • Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
  • Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
  • Managed daily operations, including supervising multiple team members across 3 locations.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Limited inventory discrepancies by creating online inventory system using TowBooks.
12/2008 - 03/2009Boutique SalesCompany Name | City, State
  • Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
  • Helped sales professionals finalize customer sales and handled escalated concerns.
  • Met with entire team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
  • Managed and Constructed New Visual Ads every 6 weeks.
  • Taught new associates and current employees sales tactics and performance improvement on techniques.
  • Scheduled machine demonstrations for commercial & consumer sales of espresso machines.
  • Hosted & planned espresso tastings with commercial and consumer clients.
  • Event planning for in-store & all special events including Charity Events
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
  • Increased overall team efficiency and productivity.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
12/2006 - 12/2008Retail Sales ManagerCompany Name | City, State
  • Trained Sales Staff to successfully meet operational and sales goals with proactive strategies.
  • Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Assisted Clients With Reaching Weight Loss Goals Within Planned Time.
  • Managed a successful staff & maintained highest center sales & success rate for loss pounds throughout employment
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Recruited, interviewed and hired talented people offering experience and key selling capabilities to company.
Education and Training
05/1993High School Diploma
Central High School | City, State
Some College (No Degree): Marketing
Norfolk State University | City, State
Certifications
  • Real Estate License For MD, DC, VA Until 2014
  • Currently Studying For Florida Real Estate Sales License
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Resume Overview

School Attended

  • Central High School
  • Norfolk State University

Job Titles Held:

  • Operations Manager
  • Boutique Sales
  • Retail Sales Manager

Degrees

  • 05/1993 High School Diploma
    Some College (No Degree) : Marketing

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