Multi-talented Sales Manager with 10 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
Skills
Store display management
Partner collaboration
Marketing strategies
Policies and procedures
Oral and written communication
Goal-oriented
Payment collecting
Staff development/training
Client meetings
Relationship Building
Customer relationships
Acquiring new customers/contracts
Client Complaints/Resolution
Sales Coordinator/Set Appointments
KPI-Metrics Knowledge
Negotiate Contracts/Rates
Trained & Supervised Dispatch Staff
Outbound Calls/Follow-Up Calls
Review Daily/Monthly Reports
Attended Trade Shows/Seminars For Ideas
B2B Sales
Worked Closely With Providers To Provide Maximum Service
Experience
03/2009 to 02/2020
Operations ManagerRaising Cane's – Bryan, TX,
Acquired As Well As Managed All Contracts Related To Towing Services
Managed An Office Staff of 20 That Included 6 Full-time Dispatchers
Business Operated 24 Hours & 7 Days A Week
Contracts Included Parking Enforcement, Commercial Properties, Road-Side Service, Service Contracts, Police Departments Including State Police
Negotiate Contracts
Outbound Calls
Client/Provider Relationship
Ensuring Coverage In All Areas Of The DMV
Attended Trade Shows & Seminars To Improve knowledge & training success
B2B Sales Experience
Microsoft Office
Sales Coordinator
Excellent Interpersonal Skills
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Inspected production areas to identify and correct unsafe or unauthorized practices.
Conferred with subordinate managers each day to assess needs and optimize activities.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Boosted company efficiency through technology upgrades and process improvements which led to more profit & accurately accounting for each truck performance.
Developed and implemented comprehensive preventive maintenance program that improved operation of all trucks.
Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
Managed daily operations, including supervising multiple team members across 3 locations.
Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
Oversaw financial management activities, including budget management, accounting and payroll.
Limited inventory discrepancies by creating online inventory system using TowBooks.
12/2008 to 03/2009
Boutique SalesAarons – Riverdale, GA,
Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
Helped sales professionals finalize customer sales and handled escalated concerns.
Met with entire team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
Managed and Constructed New Visual Ads every 6 weeks.
Taught new associates and current employees sales tactics and performance improvement on techniques.
Scheduled machine demonstrations for commercial & consumer sales of espresso machines.
Hosted & planned espresso tastings with commercial and consumer clients.
Event planning for in-store & all special events including Charity Events
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
Increased overall team efficiency and productivity.
Communicated store policy violations to upper management to prevent shrinkage and misconduct.
12/2006 to 12/2008
Retail Sales ManagerLA Weight Loss LLC – City, STATE,
Trained Sales Staff to successfully meet operational and sales goals with proactive strategies.
Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
Assisted Clients With Reaching Weight Loss Goals Within Planned Time.
Managed a successful staff & maintained highest center sales & success rate for loss pounds throughout employment
Planned and executed in-store promotional events to increase customer engagement and sales revenues.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
Recruited, interviewed and hired talented people offering experience and key selling capabilities to company.
Education and Training
Expected in 05/1993
High School Diploma: Central High School - Capitol Heights, MD GPA:
Expected in
: Marketing Norfolk State University - Norfolk, VA GPA:
Certifications
Real Estate License For MD, DC, VA Until 2014
Currently Studying For Florida Real Estate Sales License
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