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Operations Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Pursuing a challenging and rewarding position with a notable company expecting an efficient, hardworking team player that offers exceptional communication and project management skills and a dedication to quality.
Education and Training
Arizona State University , Expected in December 2015 Bachelor of Arts : Psychology - GPA : Psychology summa cum laude 4.0
Skills
  • Excellent organizational, time management and project management skills.
  • MS Office , Outlook, Adobe Acrobat and Photoshop, Peachtree, Tenant Pro, Ticketsage, Tessitura and shipping software.
  • Excellent management and leadership abilities
  • Ability to manage and prioritize the daily work effectivelyAbility to communicate professionally, concisely, and effectively with internal and external customers
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Certifications
  • Current Arizona Level I Fingerprint Clearance Card
  • CPR/First Aid Certified
Accomplishments
  • Fill the Shelf...Fill the Mind Literacy Project for Sunshine Residential Homes, Inc. which provided 30 foster care group homes in-home libraries with books and replenishment schedule to improve and increase literacy skills.
  • True2You® - Eight week self-esteem workshop for preteen girls focused on self-worth, self-confidence, self-efficacy, community engagement, and mentoring.
  • Arizona Women Education & Employment - Women Living Free, Certified Re-Entry Mentor 
  • Created and implemented Volunteer Engagement Program designed for youth in the foster care system.
  • One Billion Rising-Organizer and Presenter to advocate to put an end to violence against women around the world.
  • Estrella Mountain Community College- Love Your Body Seminar Facilitator-Cultural and Ethnic Differences in Body Image
Skills
ADA, Adobe Acrobat, Photoshop, Advisement, Arts, Agency, Case Management, computer experience, contracts, CPR, crisis intervention, customer service, database, Database Management, event planning, special events, facility maintenance, financial, financial reporting, First Aid, forms, goal setting, inventory, leadership, logistics, Meetings, Mentor, MS Office, Office, Outlook, Works, organizational, Peachtree, Policies, Programming, progress, project management, reporting, research, Safety, sales, scheduling, shipping, staffing, Supervisor, supervision, time management, Workshops, written communication
Experience
Raising Cane's - Operations Manager
Portland, OR, 08/2011 - Current
  • Manages and coordinates patron services, volunteer services, and facility operations and maintenance.
  • City of Peoria Liaison for all operational needs and facility maintenance; including reporting of financial and programming information; coordination of community and special events; work orders, equipment and facility service, and janitorial services.
  • City of Peoria Liaison for liquor license contractor to schedule for performances and special events.
  • Maintains Master Calendar for Theater Works Programming, Peoria Center for the Performing Arts, and Facility Rentals.
  • Rental Coordination: Point of contact for Inquiry, quotes, contracts, scheduling, production and Front of the House meetings, payments, event planning/logistics and staffing.
  • Ensure ADA Guidelines and Regulations are organizationally implemented and coordinate service availability for patrons.
  • Implement and coordinate Emergency Policies and Procedures.
  • Facilitate and coordinate training for all staff and volunteers.
  • Tessitura Database Management for ticketing, financial reporting, program scheduling, database reports and list management.
  • Provide resources for Child Safety Policies and Procedures; fingerprint clearance card submission packets; DPS approved Agency Site Contact for background checks with on-site fingerprinting, and child safety training courses.
  • Maintain relationships with vendors for organizational services and supplies.
  • Track inventory, place orders, schedule and receive deliveries for Front of the House and Back of the House needs.
  • Uphold maximum standards for exceptional customer service.
  • Design, implement and improve operational policies and procedures.
  • Create and maintain a positive work environment for theater staff and volunteers Front of the House Manager.
  • Recruit, hire, train, schedule and supervise House Manager staff.
  • Provide all production/performance information for Usher Meetings and Usher assignments.
  • Coordinate, facilitate, and communicate logistical needs for the front of the house for performances and rentals.
  • Provide all necessary resources for hospitality and catering for events.
  • Manage Concession inventory, sales, deposits and purchase orders.
  • On-Call for House Manager or Box Office needs when necessary.
  • Volunteer Coordinator
  • Recruit, coordinate, and manage volunteers for all departmental and theater needs for theater programming, community events, and special events.
  • Create and update all volunteer forms; application, liability, conduct, and handbooks.
  • Coordinate and facilitate usher training
  • Schedule usher teams for every performance
  • Maintain volunteer tracking reports with Fiscal year and lifetime total hours volunteered.
  • Supervise the volunteer team, review, and provide feedback and additional training when necessary.
  • Develop volunteer project and job specific job descriptions for skilled volunteers.
  • Develop and implement new Volunteer Engagement Program policies and procedures.
  • Organize Volunteer and Staff orientation and appreciation events.
  • Maintain Theater Works Volunteer webpage
Raising Cane's - Operations Manager
Roseville, CA, 07/2011 - Current
  • Manages and coordinates patron services, volunteer services, and facility operations and maintenance.
  • City of Peoria Liaison for all operational needs and facility maintenance; including reporting of financial and programming information; coordination of community and special events; work orders, equipment and facility service, and janitorial services.
  • City of Peoria Liaison for liquor license contractor to schedule for performances and special events.
  • Maintains Master Calendar for Theater Works Programming, Peoria Center for the Performing Arts, and Facility Rentals.
  • Rental Coordination: Point of contact for Inquiry, quotes, contracts, scheduling, production and Front of the House meetings, payments, event planning/logistics and staffing.
  • Ensure ADA Guidelines and Regulations are organizationally implemented and coordinate service availability for patrons.
  • Implement and coordinate Emergency Policies and Procedures.
  • Facilitate and coordinate training for all staff and volunteers.
  • Tessitura Database Management for ticketing, financial reporting, program scheduling, database reports and list management.
  • Provide resources for Child Safety Policies and Procedures; fingerprint clearance card submission packets; DPS approved Agency Site Contact for background checks with on-site fingerprinting, and child safety training courses.
  • Maintain relationships with vendors for organizational services and supplies.
  • Track inventory, place orders, schedule and receive deliveries for Front of the House and Back of the House needs.
  • Uphold maximum standards for exceptional customer service.
  •  
  •  
  •  
  •  
  • Design, implement and improve operational policies and procedures.
  • Create and maintain a positive work environment for theater staff and volunteers Front of the House Manager.
  • Recruit, hire, train, schedule and supervise House Manager staff.
  • Provide all production/performance information for Usher Meetings and Usher assignments.
  • Coordinate, facilitate, and communicate logistical needs for the front of the house for performances and rentals.
  • Provide all necessary resources for hospitality and catering for events.
  • Manage Concession inventory, sales, deposits and purchase orders.
  • On-Call for House Manager or Box Office needs when necessary.
  • Volunteer Coordinator
  • Recruit, coordinate, and manage volunteers for all departmental and theater needs for theater programming, community events, and special events.
  • Create and update all volunteer forms; application, liability, conduct, and handbooks.
  • Coordinate and facilitate usher training
  • Schedule usher teams for every performance
  • Maintain volunteer tracking reports with Fiscal year and lifetime total hours volunteered.
  • Supervise the volunteer team, review, and provide feedback and additional training when necessary.
  • Develop volunteer project and job specific job descriptions for skilled volunteers.
  • Develop and implement new Volunteer Engagement Program policies and procedures.
  • Organize Volunteer and Staff orientation and appreciation events.
  • Maintain Theater Works Volunteer webpage
Activities and Honors
  • 2013 Jack Kent Cooke Foundation Undergraduate Transfer Scholarship
  • Sunshine Residential Home, Inc. Foster Care Group Home Tutor and Mentor
  • AWEE Mentor for the Women Living Free Reentry Program for previously incarcerated women.
  • SRHS Theatre Booster Club Board Member 
  • Sunshine Angels, Board Member
  • South Peoria Police Department Leadership Committee member. 
  • Spring 2013-Estrella Mountain Community College Adjunct and Faculty Scholarships
  • Fall 2013-Maricopa Community College Foundation Spring Scholarship
  • Psi Chi Psychological Honors Society-Member since 2013
  • Phi Theta Kappa member since 2011
Interests
Additional Information

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Resume Strength

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Resume Overview

School Attended
  • Arizona State University
Job Titles Held:
  • Operations Manager
  • Operations Manager
Degrees
  • Bachelor of Arts