Results-driven Management professional with 5 years of experience in retail operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production and retail strategies. Track record of improving operational stability, efficiency and profitability.
Skills
Staff training and development
Process improvement strategies
Financial and cash flow analyses
Business process re-engineering
Business and Operations Management
Data evaluation
Market research, forecasting and analysis
Quality assurance and control
Warehouse operations
Experience
Operations Manager, 12/2020 to Current Gardaworld – Ellenwood, GA,
Mitigate risk by promoting regulatory compliance for representative licensing and contracting protocol.
Collaborate with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Strengthen operational efficiencies and traceability, developing organization systems for financial records and sales reports.
Limited inventory discrepancies by creating online inventory system using Greenbits.
Implemented process improvements based on identification of productivity or quality issues.
Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Executive Team Lead, 08/2019 to 11/2020 Universal Music Group, Inc. – Nashville, TN, KushMart
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Achieved sales goals and business objectives by motivating staff and promoting Target RedCards & Target Circle.
Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Retail & Production Manager, 03/2016 to 07/2019 Claire's Accessories – Birmingham, AL,
Maintaining retail operations; directing flow of personnel to maintain safe, well-organized, easy-to-shop retail environment.
Oversee all aspects of guest experience; promoting culture of customer service and training associates to go above and beyond guest expectations.
Oversee all aspects of production, analyzing sales data and trends, creating detailed reports for all departments to drive key metrics and improve performance.
Oversee hiring, onboarding, training/developing, reviews and performance improvement processes for all employees.
Completed floor mapping during seasonal shifts to ensure a smooth transition, providing ample space for incoming product with minimal interference to store sales or guest experience.
Presenter & Facilitator of New Hire Orientation presentations at Seattle Goodwill Job Training & Education Center
Create and influence culture of safety and productivity utilizing Kaizen audits and pre-operation inspections for all equipment.
Direct freight management; maintain warehouse, preserve product levels, and track all incoming/outgoing supply orders.
Manager in Training, 05/2014 to 03/2016 City Of Mercer Island – City, STATE,
Learned all aspects of retail nonprofit business from ground-up to fully understand every operational facet and contribute to long-term business success.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Organized resources and minimized waste to protect company interests and complete projects on time.
Assessed, optimized and elevated operations to target current and expected demands.
Monitored progress by establishing plans, budgets and measuring results.
Identified sales opportunities by analyzing incident rate reports and increasing sales by 16%.
Education and Training
: Business Administration And Management, Expected in Seattle Pacific University - Seattle, WA GPA:
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