LiveCareer-Resume

operations manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Skills
  • Maintaining Compliance
  • Decision Making
  • Solutions Development
  • Staff Management
  • Planning and Implementation
  • Contract Review and Recommendations
  • Performance Monitoring
  • Multi-Unit Operations Management
  • Performance Reporting
  • Systems Implementation
  • Incidents Management
  • Workforce Training
  • Cost Reduction and Containment
  • Operations Monitoring
  • Staff Training and Development
  • Logistics Oversight
  • Business Process Re-Engineering
  • Planned Equipment Constraints
  • Staff Training
  • Budget Development and Management
  • Inventory Management
  • Problem-Solving
  • Employee Motivation
  • Policies and Procedures Implementation
  • Revenue Forecasting
  • Supplier Monitoring
  • Performance Evaluation and Monitoring
  • Sales Tracking
  • Finance and Accounting Oversight
  • Business Leadership
  • Originality and Creativity
  • Policy Development and Enforcement
  • Assignment Delegation
  • Performance Assessment
  • Staff Scheduling
  • Hiring and Onboarding
  • Recruitment and Hiring
  • Human Resources Oversight
  • Operations Oversight
  • Financial Statement Review
  • Quality Assurance
  • Policies and Procedures
Experience
Operations Manager, 03/2019 to 11/2022
Onpoint GroupAnaheim, CA,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Collaborated with team leaders on quality audits.
  • Crafted operations best practices using audits and project management team feedback.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Contributed to proposal and contract development, negotiations and meetings.
  • Enforced federal, state, local and company rules for safety and operations.
  • Created corrective actions based on adverse KPI trends.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Monitored resource use to achieve set goals within budget constraints.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Built strong operational teams to meet process and production demands.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Tracked and replenished inventory to maintain par levels.
Realtor Sales Associate, 02/2016 to 08/2021
Chs, Inc.Yakima, WA,
  • Maintained current and accurate CRM database of prospective customers.
  • Obtained favorable terms by expertly negotiating sales prices between buyers and sellers.
  • Kept sales moving forward by attending inspections, preparing contracts and mitigating issues.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Planned and coordinated open house events to move properties.
Store Manager, 08/2011 to 03/2016
Michaels StoresGrand Chute, WI,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Updated and maintained store signage and displays.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Trained and mentored associates to teach daily tasks and procedures.
District Manager, 05/2007 to 09/2011
Chs, Inc.Yuma, AZ,
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Cultivated positive rapport with associates and team leadership.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
  • Prepared locations for audits by analyzing marketing and inventory reports.
  • Strategized business operations, merchandising strategies and personnel moves.
  • Maximized branch revenue by optimizing daily operations.
Store Manager, 03/2000 to 05/2007
JR's SteakhouseCity, STATE,
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
Education and Training
Bachelor of Arts: Business Administration And Management, Expected in 06/2004 to Valencia College - Orlando, FL
GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:
Portuguese:
Native/ Bilingual
Negotiated:
Italian:
Limited
Negotiated:

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Resume Overview

School Attended

  • Valencia College

Job Titles Held:

  • Operations Manager
  • Realtor Sales Associate
  • Store Manager
  • District Manager
  • Store Manager

Degrees

  • Bachelor of Arts

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