operations manager resume example with 11+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Hardworking and results-oriented delivery professional with vast knowledge of business operations and transportation management.

Customer-oriented skilled at promoting customer retention, assisting with loading and unloading and completing precise logs and paperwork.

Seasoned Driver bringing advanced route planning and load management abilities developed over twelve years of transportation experience. Solid safety record with strong commitment to efficient operations and customer satisfaction. Highly organized and vigilant with defensive driving expertise.

Customer-oriented management professional with expertise in identifying problems and implementing corrective actions. Dedicated Operations Manager with over eaight years of experience in bookkeeping, payroll and monthly reconciliation. Flexible and adaptive team builder with expertise in scheduling, customer relationship management and inventory control. Dependable and deadline-oriented self-starter familiar with business principles and practices.

  • Client-focused
  • Excellent communication
  • Quick learner
  • Time management skills
  • Safety measures
  • Conflict and dispute resolution
  • Familiar with local traffic
  • Safe driving techniques
  • Confidentiality understanding
  • Professional manner
  • Class B license in [MI]
  • Flexible schedule
  • Safe driver
  • Results-driven
  • Motivated self-starter
  • Accurate money handling
  • Solutions development
  • Process improvement strategies
  • Staff training and development
  • Business development understanding
  • Client relationships
  • Workforce Management
  • Document control
  • Business and Operations Management
  • Management
  • Dedicated
  • Troubleshooting and problem solving
  • Data archiving
Education and Training
Grandville High School Grandville, MI Expected in 1991 High School Diploma : - GPA :
Land O' Lakes - Operations Manager
Inver Grove Heights, MN, 04/2019 - Current
  • Relayed important information to recipients and provided shipping documentation along with packages.
  • Adhered to tight schedule for completing deliveries and cash retrievals.
  • Collected signatures, accepted payments and picked up new deliveries.
  • Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas.
  • Oversaw receipt, storage, identification and delivery of cash.
  • Used strong time management skills to coordinate deliveries in timely manner.
  • Monitored department performance data to identify and avoid potential risks.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Recruited, hired, and trained crew members on application of projects, customer relations, and customer service.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Implemented security policies and procedures to protect company assets from theft, loss, or damage.
  • Evaluated invoices and shipping paperwork for accuracy and compliance.
  • Secured revenue and accurately monitored cash intake.
  • Built strong operational teams to meet process and production demands.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Planned daily operational strategies, including delivery routing, team workflows.
  • Implemented process innovations to improve overall performance and reduce labor costs.
  • Defined business requirements, data models, and report structures to enhance organizational efficiencies.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
Lineage Logistics - Private Driver/ Bodyguard
Grand Forks, ND, 11/2017 - 03/2019
  • Transported high-value clients with professionalism and discretion.
  • Oversaw scheduling for the day-to-day activities of 2 transportation employees.
  • Maintained files and records for all clients and observed all safety protocols to prevent breaches and misuse of data.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Coordinated with team to determine best use of drivers according to load type and planned routes.
  • Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
  • Secured priceless and irreplaceable documents against threats of terrorism and sabotage.
  • Detained individuals when necessary to prevent security breaches.
  • Handled all aspects of vehicle maintenance.
  • Coordinated and planned special projects at clients' homes.
Zappos.Com, Inc. - Owner/Operator
Las Vegas, NV, 07/2015 - 11/2017
  • Kept administrative records accurate and current to stay on top of operational conditions.
  • Unloaded and organized supplies to maximize team efficiency.
  • Prepped horses for travel.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Managed 4 day laborers in completing large landscaping projects.
  • Installed retaining walls, fences and planters.
  • Directed team of 4 skilled workers to ensure quality, compliance and safety.
  • Interviewed, hired, trained and mentored core start-up team, working to outline initial company policies and procedures.
  • Monitored supplier operations to verify quality, delivery schedule maintenance and conformance with contract specifications to maximize business efficiency and cost controls.
  • Oversaw daily operations of staff.
  • Maintained high level of professionalism and calmness with all personnel, even in high-stress situations.
Gourmet International Ltd. - Truck Driver
City, STATE, 08/2010 - 09/2015
  • Ensured correct orders were picked, pallet-wrapped and marked for shipping under tight time constraints.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Transported freight from origin to destination in a safe and timely manner.
  • Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.
  • Maintained records required for compliance with state and federal regulations.
  • Loaded and unloaded trailers with mechanical freight handling equipment.
  • Picked up customer loads in a timely and accurate manner.
  • Completed efficient transfers at hubs and final destinations to keep routes on schedule.
  • Retained valid proof of insurance and registration in vehicle at all times.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Submitted a daily mileage log with trip sheet, fuel, maintenance and delivery documentation.
  • Checked load accuracy and stability before each trip.
  • Conducted daily DOT pre-trip inspections according to a set checklist.
  • Maintained neat and professional appearance during every shift to promote positive company presence.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Submitted reports on the condition of the truck at the end of each trip.
  • Recorded expenses and maintained receipts.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Ensured timely delivery by conducting pre-inspections and ensuring truck was maintained for reliable, safe operation.

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Resume Overview

School Attended

  • Grandville High School

Job Titles Held:

  • Operations Manager
  • Private Driver/ Bodyguard
  • Owner/Operator
  • Truck Driver


  • High School Diploma

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