operations manager resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems.

  • Budgeting and forecasting
  • Work flow planning
  • Management information systems
  • Supply Chain Management
  • Risk analysis and management
  • Solutions Development
  • Policies and Procedures Implementation
  • Team Leadership
  • Relationship Development
  • Project planning and development
  • Procurement and sales
  • Fluent in Spanish
  • Staff Management
  • Customer relations specialist
Work History
12/2018 to 07/2021
Operations Manager Republic Services, Inc. Greenville, AL,
  • Managed resources/gantts though Salesforce for booked appointments.
  • Implement sales training strategies for staff to be used in field
  • Fleet management of all work vehicles
  • Knowledgeable with When I Work, Asana, Slack, Podium, Salesforce, Fleetio and Square
  • Creation of marketing campaigns for business to business opportunities
  • Develop budget reports for ownership that met goals: quarterly and annually
  • Diversion of decent/new junk away from landfills by donation or tag sales
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Reviewed shift reports to understand current numbers and trends.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Investigated and resolved departmental non-conformances.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Supervised [Number] employees on [Type] shift, overseeing efficiency of [Task] and [Task].
  • Supervised daily operations of multi-million dollar [Type] operation.
  • Drafted invoices for completed work.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained new employees on proper protocols and customer service standards.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
03/2018 to 05/2021
Legislative Intern State Of Indiana Linton, IN,
  • Tracked priority bills which senator deemed important to agenda.
  • Attended legislative and regulatory hearings to report information.
  • Identified, researched and tracked legislative issues relevant to current public issues.
  • Assisted other office administrators by answering phones, returning email messages and creating distribution lists.
  • Prioritized tasks to complete on time or ahead of schedule.
  • Greeted visitors entering office and asked questions to ascertain how to provide assistance.
  • Conducted legislative research on wide range of topics.
  • Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
02/2018 to 04/2018
Certified Student Researcher Labcorp Post Falls, ID,
  • Utilized and tested different research techniques such as participatory action research and ethnography 2.
  • Recruited and hosted focus groups and interviews 3.
  • Researched and analyzed raw data from US Census, Social Explorer and Connecticut Data Collaborative to create interactive maps 4.
  • Aggregated raw data from focus group and interviews to transcribe, code, and creation of major themes 5.
  • Designed and tested research products through interviews, focus groups, and surveys 6.
  • Utilize different mapping techniques such as counter mapping 7.
  • Designed website on WordPress.
  • Prepared fact sheets, tables and graphs to summarize research results.
  • Interpreted and analyzed research data to draw conclusions on outcomes.
  • Evaluated potential subject participants to assess suitability for planned studies.
08/2017 to 04/2018
Office Assistant Capital Community College Foundation City, STATE,
  • Delivered clerical support by handling range of routine and special requirements.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Coordinated, scheduled and arranged business meetings and travel calendars.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Formed Partnerships with local business community to raise funds for annual scholarship gala .
  • Prepared weekly financial donation reports to college foundation ledger.
Expected in 05/2023 to to
Bachelor of Science: Business Management
Central Connecticut State University - New Britain, CT
Expected in 05/2019 to to
Associate of Arts: Liberal Arts
Capital Community College - Hartford, CT

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Resume Overview

School Attended

  • Central Connecticut State University
  • Capital Community College

Job Titles Held:

  • Operations Manager
  • Legislative Intern
  • Certified Student Researcher
  • Office Assistant


  • Bachelor of Science
  • Associate of Arts

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