Results-focused management professional offering 15+ years of progressive leadership experience. Transforms high-potential staff into outstanding leaders demonstrating creativity and savvy critical to financial and operational success.
Organize and drive operations, and effectively develop and enact company policies to increase organizational operation efficiency. Retain strong leadership and interpersonal skills. Advance strategic plans and sales objectives set forth by management. Develop policies to keep organization's budget low including operations, maintenance and labor costs.
Skills
Policies and Procedures Implementation
Team Leadership
Relationship Development
Management information systems
Work flow planning
Sales background
Distribution center management
Unsurpassed work ethic
Staff Management
Logistics Management
Superb time management skills
Raw materials, packaging and production
Employee relations and conflict resolution
Natural leader
Operations management
Customer relations specialist
Performance Evaluations
Work History
05/2020 to Current
Operations ManagerTwo Men And A Truck – Jacksonville, FL,
Oversaw day-to-day operations, including supervising 50-person team across 3 sites.
Managed and allocated staff and material resources to meet production goals.
Maximized productivity and management systems by establishing specific goals and managing operations.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Built, supervised and mentored many teams and leaders in receiving and inbound operations.
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
05/2019 to 04/2020
Director of Retail OperationsSimmons Bank – Cabool, MO,
Trained team members in successful strategies to meet operational and sales targets.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Educated staff on strategies for handling difficult customers and challenging situations.
Kept orderly and accurate accounting records by monitoring sales documentation.
Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
06/2008 to 05/2019
Retail Store ManagerTacoma Goodwill – Ellensburg, WA,
Managed inventory control, cash control and store opening and closing procedures.
Optimized store displays and appearance via strategic merchandising.
Resolved customer service issues promptly.
Rotated merchandise and displays to feature new products and promotions.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Exhibited excellent people skills during interaction with employees and customers.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Inspected merchandise for quality and arranged proper display location on floor.
Walked through store areas hourly to identify and proactively resolve issues negatively impacting operations.
06/2004 to 05/2008
Sales AssociateDoordash – Bedford, OH,
Prepared merchandise for sales floor by pricing or tagging.
Greeted customers, helped locate merchandise and suggested suitable options.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Promoted and up-sold products and services to meet needs of customers.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Responded to telephone and in-person requests for information.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Education
Expected in
: Business Management West Hills College - Coalinga - Coalinga, CA GPA:
Expected in
Diploma: Cambridge High School - Coalinga, CA, GPA:
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