Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Human Resources and Operations Manager with proven success supporting tech startups and small companies in scaling and growth. Focused on improving employee relations and operational efficiency by creating and implementing new programs and systems. Highly adept across all areas of human capital management, including employee engagement, recruitment, management training, benefits administration, payroll, and HRIS systems. Talented project manager with excellent organization, time management, financial management, and team building and leadership skills.

  • Human Resources Management
  • Program Design and Implementation
  • Project Management
  • Team Leadership
  • Payroll and Benefits Administration
  • Project Management
  • Accounting and Budgeting
  • Correspondence Management
  • Employee Orientation and Onboarding
  • Recruiting and Hiring
  • Office Administration
  • Vendor Relationships
  • Administrative Management
  • Business Process Development
  • Schedule and Calendar Management
  • Employee Relations/Employee Engagement
Work History
10/2019 to 03/2020
Operations Manager Republic Services, Inc. Jackson, TN,

Aki uses targeted advertising to help companies to achieve customer engagement and brand influence.

  • Oversaw facility management activities for the San Francisco, New York, Chicago, and Los Angeles offices with [Number] employees.
  • Planned international offsite operations for a team of 100.
  • Managed accounts payable and receivable, including implementing new processes to reduce redundancy and increase efficiency.
01/2019 to 10/2019
Human Resources Manager | Operations Manager Aarp Rockville, MD,

Adikteev delivers the leading app re-engagement platform to support publishers in increasing customer retention, reacquiring churned users, and driving incremental revenue. Managed operations, finance, and human resources as the company achieved incremental growth.

  • Partnered with the leadership team to design growth strategy and determine career pathways for roles across all departments.
  • Led the transition to a new 401K plan provider to provide employees with more extensive options.
  • Project managed a 20,000 sq. ft. office move over four months, including space selection, lease negotiation, insurance, utilities, and construction build-out.
  • Presented the business case for the transition from Rippling to JustWorks PEO to the executive team; managed the benefits selection and implementation.
  • Directed training and employee development programs for US management roles.
  • Conducted monthly one-on-one meetings with employees to gather feedback used to influence business decision making.
  • Managed payroll and benefits administration and accounts payable and receivable; coordinated the transition to a new payroll provider.
  • Coordinated calendar, travel, and communications for the CEO.
05/2017 to 07/2018
Financial and HR Operations Manager LightStep City, STATE,

LightStep helps startup and fast-growth companies scale with rapid root case analysis solutions. Hired during LightStep's initial stage as the first member of the Finance and HR Operations Team.

  • Designed and launched accounting and HR systems and processes to allow the company to triple its employee count.
  • Directed the opening of two new offices and encouraged a positive, welcoming company culture during rapid expansion.
  • Researched, selected, and implemented SequoiaOne HRIS.
  • Created and implemented a new hire orientation program.
  • Partnered with stakeholders to create roles, scorecards, permissions, and integrations for the transition from Lever to Greenhouse.
  • Oversaw processes for H1B visas, TN visas, and Green Cards.
04/2015 to 04/2017
Financial Operations Manager TechBrains City, STATE,

TechBrains offers technology services such as office set up, network monitoring, and emergency resolution solutions.

  • Managed employee recruitment, screening, and hiring to fill open positions.
  • Directed bookkeeping functions such as accounts payable and receivable, cash flow management, budgeting, forecasting, and financial reporting.
Expected in
Bachelor of Arts: Economics:
Appalachian State University - Boone, NC

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  • Appalachian State University

Job Titles Held:

  • Operations Manager
  • Human Resources Manager | Operations Manager
  • Financial and HR Operations Manager
  • Financial Operations Manager


  • Bachelor of Arts: Economics

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