operations manager resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Well rounded and energetic Manager dedicated to building teams that work together using consistent communication, excellent customer service and interpersonal skills to see visions and goals through. Skilled in all popular software applications including Word, Google Docs and Drive, Quickbooks, Powerpoint and Excel plus, ProsperWorks and Asana.
Skill Highlights
Excellent interpersonal and coaching skills
Hardworking and motivated
Excellent problem solving skills
Team player and leader
Hiring recommendations
Interviewing
Proficient communicator
Creative
Skills and Accomplishments
Wrote an extensive and thorough training manual for all new hires focusing as a guide for shift leaders to take the lead in training new hires day by day.Â
Wrote a drivers training manual for truck crew to learn how to drive the beast efficiently and safely.Â
Created checklists that proficiently systematized our operations on a day to day basis for consistent and seamless success.
Created employee evaluation forms that focused on employee performance, competencies, engagement and development.
Created specials and menu items designed to capture customers interest with quality and attention to detail.Â
Work Experience
02/2014 to 09/2016Operations ManagerChewy | Ocala, FL,
Training and hiring of all staff including Shift Leaders and Mangers.
Conducted in-person and phone interviews, including reference checks.
Scheduled all staff members.
Drafted internal announcements and sent them in a timely manner.
Managed all phases of recruitment, including defining hiring management needs and posting available positions.
Handled all employee relations including disciplinary actions for staff members such as written warnings and termination if necessary.
Created and conducted performance reviews and check-ins for all staff.
Consistently Boosted moral based on team spirited positivity.
Responsible for all purchases and accounts payable.
Managed all catering, which included being the main point of contact for all clients via email and phone.
Issued proposals and contracts to clients for both, public sales and catering clients.Â
Responsible for accounts receivables, client invoicing, banking deposits and collections for past due accounts.
Followed up and checked in seasonally with clients to obtain and maintain outstanding repeat customer occurrences.
Maintained marketing program that included correspondence with all major and minor clients.
Oversaw that checklists were being used to ensure efficiency of every shift.
Oversaw the employee manual keeping track of updated policies and regulations within.
Responsible for quality control and maintained health code standards.
Managed our permitting processes with Alameda County and San Francisco for health and fire permits.
08/2009 to 2014ServerGrove Bay Hospitality Group | Coconut Grove, FL,
Strived to serve and provide guests a quality experience that was sure to bring them back in.
Multitasked many steps at a time in a very high volume atmosphere to assure all of my guests were extremely satisfied in receiving the service they deserved.
Lead by example with a positive and team spirited attitude.
Interacting with guests to fulfill their needs while bringing entertainment and fun to their experience.
Assisted guests with making menu choices in an informative and helpful fashion.
Appropriately suggested additional items to customers to increase restaurant sales.
Managed closing duties, including restocking items and overseeing that the rest of the servers closing duties were complete and correct.
Education
Expected in to to | Advertising and Graphic DesignColumbus College of Art and Design, Columbus, OHGPA:
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