operations manager resume example with 10+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Ø Motivated, highly diversified individual with excellent organizational, communication, analytical, and interpersonal skills. Strategically constructs confounding idea concepts requiring problem solving proficiency. Ø Respected leader of customer-focused teams via applied active listening, collaboration, and high core values. Instills a shared enthusiastic commitment to customer service as a key driver in exceeding company goals. Leads by example ensuring operational safety, quality, and resource utilization of the organization are priority. Ø Performance-focused and resourceful professional with 7 years of leadership and management in multifaceted industries. Consistently achieved record-high customer satisfaction rankings. By means of teamwork, made improvements to the bottom line and turnaround of underperforming operations. Instrumental in leading teams towards increasing value and workforce innovation through skilled implementation, business operations and optimal efficiency.

  • Financial Modeling
  • Business Strategy
  • Quantitative Analysis
  • Account Strategy
  • Executing Initiatives
Work History
05/2019 to Current Operations Manager Two Men And A Truck | Orlando, FL,
  • Leads the modeling, planning, and execution of financial processes, making lasting improvements to departmental targets.
  • Consistently meets and exceeds goals simultaneously reducing operational cost by 25% during the fiscal year through analyzing and implementing recommendations.
  • Collaborates closely with procurement team and leadership, strategically achieving successful operational budget development.
  • Forecasts, establishes, and administers annual operational budget with controls preventing overages, minimizing burn rate, and support sustainability objectives and initiatives for long-term success.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
  • Devised processes to boost long-term business success and increase profit levels
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance
  • Investigated and resolved departmental non-conformances
  • Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues
  • Identified and resolved unauthorized, unsafe or ineffective practices
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss
  • Reviewed shift reports to understand current numbers and trends
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands
  • Strategically managed resources, milestones and budgets, saving $[Amount] in expenses per [Timeframe]
  • Built loyal account base and long-term business relationships with [Type] accounts
  • Led business planning, developed market strategy and established direct procurement of products from [Type] vendors
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
  • Appraised inventory levels every [Timeframe] and ordered new merchandise to keep quantities well-stocked
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Reported issues to higher management with great detail, resulting in [Result]
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings
  • Managed [Number] team members across [Number] departments, resulting in approximate $[Number] increase in annual revenue
  • Managed daily operations of [Type] organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals
08/2018 to 03/2020 Adjunct Instructor State University Of New York At Cobleskill | Cobleskill, NY,
  • Worked closely with Program Director to develop and implement Pharmacy Technician curriculum for improved learning and student performance.
  • Created unique, student-centered lesson plans and assignments for each class to promote maximum learning and knowledge retention.
  • Taught classes in business operations, business procedures and application of computer technologies.
  • Raised course pass rate from [Number]% to [Number]% through [Action]
01/2011 to 05/2019 Pharmacy Specialist/Analyst Parkland Health & Hospital System | City, STATE,
  • Sustained sound knowledge of pharmacy business and workflow, PBM operations, and best practice initiatives.
  • Worked diligently to optimize and integrate pharmacy ambulatory care and pharmacy information systems.
  • Implemented and facilitated operational processes, minimized patient wait times, maximized pharmacy profits.
  • Consulted with physicians resolving complex non-routine issues, systems and workflow, and customer relation concerns.
  • Implemented vaccine awareness campaign that increased immunization-based revenue by $[Amount] and enhanced community health education
Expected in to to Master of Business Administration & Healthcare Management | University of Texas at Dallas, Richardson, TX GPA:
Organizational Behavior, Financial Management, Strategic Management, Negotiation and Conflict Management
Expected in to to Bachelor of Science | Biology, Public Health Clark Atlanta University, Atlanta, GA GPA:

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Resume Overview

School Attended

  • University of Texas at Dallas
  • Clark Atlanta University

Job Titles Held:

  • Operations Manager
  • Adjunct Instructor
  • Pharmacy Specialist/Analyst


  • Master of Business Administration & Healthcare Management
  • Bachelor of Science

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