operations manager resume example with 15+ years of experience
Jessica Claire
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Summary
Dedicated individual with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Skills
|
|
Experience
Operations Manager, 03/2015 - 03/2022
Select Energy, Inc – Carlsbad, CA
Select Energy, Inc – Carlsbad, CA
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Addressed customer concerns with suitable solutions.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Set up and optimized company pages within each platform to increase visibility of company's social content.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Prepared packages for shipping and determined most economical shipping methods.
- Maintained inventory of shipping materials and supplies.
Records Evaluator, 05/2010 - 11/2013
City Of Lubbock – Lubbock, TX
City Of Lubbock – Lubbock, TX
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Created or updated records with new files or information.
- Strictly adhered to confidentiality dictations to safeguard information.
- Retrieved documents and files from records rooms and online databases.
- Promoted positive internal and external relations and focused on prompt and complete responsiveness to customers.
- Composed correspondence to internal and external company contacts.
- Evaluated reports and documents for discrepancies and inaccurate information.
Public Information Officer, 12/2008 - 05/2010
Huntington Bancshares Inc – Rossford, OH
Huntington Bancshares Inc – Rossford, OH
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Created or updated records with new files or information.
- Retrieved, sorted, copied and filed all documents and paperwork.
- Strictly adhered to confidentiality dictations to safeguard information.
- Provided file, document and record access to appropriate personnel.
- Tracked file movement and researched document histories.
- Maintained office machines and supplies and coordinated servicing of malfunctioning equipment.
- Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Shift Supervisor, 07/2008 - 11/2009
Huntington Bancshares Inc – Round Lake, IL
Huntington Bancshares Inc – Round Lake, IL
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Monitored security and enforced loss prevention strategies during shift.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Supervised and led employees to maintain productivity and customer service levels.
- Guided staff on implementing promotions and marketing programs.
Part Time Mail Assistant, 08/2008 - 11/2008
National University – City, STATE
National University – City, STATE
- Retrieved, sorted, copied and filed all documents and paperwork.
- Created or updated records with new files or information.
- Strictly adhered to confidentiality dictations to safeguard information.
- Managed all paperwork and accurately filed each piece alphabetically and according to significance.
- Maintained office machines and supplies and coordinated servicing of malfunctioning equipment.
- Opened, sorted, reviewed and stamped daily departmental mail and delivered to proper person.
- Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
- Maintained electronic databases and physical files.
Shift Supervisor, 05/2005 - 07/2008
T&R Foods – City, STATE
T&R Foods – City, STATE
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Taught staff upselling techniques to meet revenue targets.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Monitored security and enforced loss prevention strategies during shift.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Recruited, hired and mentored new team members, working closely with human resources department.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
Education and Training
High School Diploma: , Expected in 06/2007
Hobart High School - Hobart, IN
Hobart High School - Hobart, IN
National University - La Jolla, CA
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Hobart High School
- National University
Job Titles Held:
- Operations Manager
- Records Evaluator
- Public Information Officer
- Shift Supervisor
- Part Time Mail Assistant
- Shift Supervisor
Degrees
- High School Diploma
- Some College (No Degree)
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
*As seen in:As seen in:![Forbes]()
![CNet]()
![Business Insider]()
![Mashable]()
![The New York Times]()