operations manager resume example with 16+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Results-oriented business leader with more than fifteen years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.
Skills
Quality Assurance
Verbal And Written Communication
Customer Service
Problem Solving Skills
Health And Safety Compliance
Complaint resolution
Inbound and Outbound Calling
Good listening skills
Administrative support
Strong communication skills
Work History
Operations Manager, 08/2008 to Current Chewy – Louisville, KY,
Implemented policies and standard operating procedures for continuous improvement.
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Entered customer interaction details in KPI's to track requests, document problems and record solutions offered.
Leveraged sales expertise to promote electrical and elevator supplies and capitalized on upsell opportunities.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Maintained branch equipment, including computers, printers and fax machines.
Created, implemented and adjusted SOPs.
Strengthened inventory processes to balance supply needs with budget and space limitations.
Led value-added customer service team that consistently over-delivered on customer expectations.
Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
Assisted sales team with completing customer transactions and managing issues.
Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review
Credit and Collection Analyst, 08/2008 to Current Proto Labs – Chicago, IL,
Counseled debtors on payment options and arranged installment agreements.
Monitored accounts for compliance with established payment plans and flagged those in violation.
Checked packages for demand letters and loan authorizations before sending to clients.
Recorded all information regarding financial status of customers.
Researched, analyzed and settled eighty disputes per week.
Negotiated to collect balance in full.
Managed legal invoice processing for litigation by foreclosure attorneys.
Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
Processed payments and applied to customer balances.
Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
Branch Administrator, 03/2005 to 07/2008 Graybar Electric Company, Inc. – Port Charlotte, FL,
Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Elevated account management by predicting potential competitive threats and outlining proactive solutions.
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Managed book of business worth sixty million across five hundred accounts.
Collaborated with others to discuss new many opportunities
Delivered elevator supply daily to customer locations on time
Answered twenty calls per day to assist with customer questions and concerns
Managed accounting functions such as invoicing customers, writing checks and reconciling accounts.
Education
: Education Administration, Expected in to Herbert H. Lehman College - Bronx, New York, GPA:
Certifications
WESCO University
Introduction to Lean for Service and Manufacturing Organizations 2012
Phishing Awareness
Interpersonal Communication: Being Approachable
Workplace Conflict: Strategies for Resolving Conflicts
Professionalism, Business Etiquette, and Personal Accountability
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