SEARCH

Operations Manager/Assistant Store Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
OPERATIONS MANAGER/ASSISTANT STORE MANAGER
Professional Summary

Professional sales-focused manager with 20 years of management experience in diverse fields. Proven history of building relationships with satisfied customers. Equally skilled as management leader and meticulous number cruncher focused on overall operational performance. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives.

Accomplished Assistant Sales Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Skills
  • Goals and performance
  • Staff Scheduling
  • Merchandising expertise
  • Order processing
  • Customer Relations
  • Cost Control
  • Sales expertise
  • Risk analysis and management
Work History
Operations Manager/Assistant Store Manager03/2012 to Current
Bed Bath & Beyond Inc. – AUSTIN, TX
  • Partnered with vendors and suppliers to effectively manage and budget for over $[Amount] in inventory
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Implemented policies and standard operating procedures for continuous improvement
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
  • Maximized productivity and management systems by establishing specific goals and managing operations
  • Directed activities and initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Rotated merchandise and displays to feature new products and promotions
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences
  • Oversaw day-to-day operations, including supervising 10-person team across 1 sites
Assistant Store Manager03/2006 to 03/2012
Lane Bryant Inc. – AUSTIN, TX
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Rotated merchandise and displays to feature new products and promotions
  • Coached team on effective upselling and cross-selling methods
  • Supervised payroll corrections for accuracy and duplications
  • Managed scheduling for store shifts to accomplish proper staffing at all times
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Maintained high levels of organization in store by directing customers and replenishing merchandise
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence
Department Manager09/1997 to 02/2006
Mervyns – AUSTIN, TX
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
  • Protected company assets from loss such as theft or damage by setting and enforcingeffective security policies
  • Maximized productivity and management systems by establishing specific goals and managing operations
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
Education
High School Diploma: Business Management1994A.N.McCallum HIgh School- Austin, TX
Associate of Applied Science: Business ManagementAustin Community College- Austin, TX
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Bed Bath & Beyond Inc.
  • Lane Bryant Inc.
  • Mervyns

School Attended

  • A.N.McCallum HIgh School
  • Austin Community College

Job Titles Held:

  • Operations Manager/Assistant Store Manager
  • Assistant Store Manager
  • Department Manager

Degrees

  • High School Diploma : Business Management 1994
    Associate of Applied Science : Business Management

Similar Resumes

View All
Operations-Assistant-Store-Manager-resume-sample

Operations Assistant Store Manager

Home Depot

Tacoma, Washington