Results-oriented Operations Manager bringing over 20 years experience in the Hospitality Industry.
Cvent and Starcite
Excellent verbal/written communication
Operations Manager- Americas, 01/2010
to Current BCD Meetings and Events@ Honeywell – Morris Plains,
Manage team of 12 people based in both the United States and Mexico City which includes all Operational and Human Resource tasks which include yearly performance reviews, ensure team are following standard operating procedures, main point of contact for any operational questions.
Wrote standard operating procedures for department.
Negotiated and finalized contracts with all vendors ( Hotels, Destination Management Companies, Transportation Companies, Restaurants and Speakers).
Weekly operational meeting with the client to discuss any procedural changes, implement new processes and discuss any operational issues.
Work with client to create training presentations and presentations for CEO events.
Senior Program Manager, 11/1997
to 01/2010 Compass Group@ Honeywell – Morristown,
Plan and execute approximately 70 domestic and international events per year.
Contract negotiations with vendors which include hotels, destination management companies, restaurants and speakers.
Maintain budget spreadsheet for each event and reconcile at the conclusion.
Primary point of contact with customers to to execute events which includes menu planning, choosing decor, activities, rooming lists and ground transportation manifests.
Work in registration database to maintain attendance and budget.
Catering Manager, 01/1993
to 11/1997 Woodcliff Lake Hilton – Woodcliff Lake,
Planned and executed catering events for the hotel to include brunches, rehearsal dinners, bar and bat mitzvah's which included menu planning, decor, liaison between the host of the event and hotel operations staff.
Maintained database of all events.
Bachelor of Science: Hospitality Sales and Meeting Management,
1992 Johnson and Wales University - Providence,