Seasoned Operations, Sales, Change Manager and talented leader with 30 years' experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities all with a focus on the customer. Results-driven and resilient in developing sales, distribution and fulfillment teams while improving processes and increasing productivity. Bringing solid understanding of retail sales, operations, distribution and fulfillment, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Looking to bring knowledge and abilities to dynamic, growth-oriented role.
Skills
Building Effective Relationships
Business Operations
Change Management
Communication Skills
Continuous improvement
Customer service and experience
Inventory Management
Logistics Management
Merchandising
MS Office
Networking
Optimization
Organizational Skills
P&L Management
Performance Evaluations
Project Management
Team Building & Management
Training Development & Delivery
Work History
OPERATIONS MANAGER, 01/2019 to 02/2020 The Buckle – Boise, ID,
Responsible for all operational activities to support inbound receiving and processing of merchandise, RFID inventory, order fulfillment and operational audits to drive profitability, inventory accuracy and reduce expenses for $27 million dollar location
Implemented and supported initiatives to reduce internal and external loss through tagging, audits, surveillance and customer service
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
Conducted performance reviews each quarter, offering praise and recommendations for improvement
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and two-member management team with related direct reports
Boosted team performance with enhanced employee evaluation processes
Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives
Managed and allocated staff and material resources to meet production goals
Lead initiative of store closure with focus on fixture and equipment removal leaving building in "broom swept" condition in less than two months
SALES MANAGER - Dresses, Intimate, Better , 01/2017 to 01/2019 Macy's - A Fortune 500 Company – City, STATE,
Drove sales and customer engagement for 7 million dollar selling floor consisting of Dresses, Intimate Apparel , Career and Better Collections
Develop promotional strategies to drive business, support merchandising and sales specialist such as Bridal and Certified Fitters for Innerwear
Coached employees in successful selling methods and encouraged cross-selling to drive revenue
Created effective strategies to target new markets after researching and analyzing competitor behavior
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure
Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
Accomplished sales goals and boosted revenue by $250,000 through product knowledge and customer relationship management
Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing sales resulting in 30% revenue increase in dresses
Director-Supply Chain Business & Systems Int, 01/2008 to 01/2017 Nordstrom, Inc. - A Fortune 500 Company – City, STATE,
Lead integration, education, and change management component while supporting design, testing, and implementation of all major Supply Chain initiatives
Opened 1 million square foot East Coast Fulfillment Center that introduced new Warehouse Management System, automation capabilities, inventory services and new merchant processes (new facility supporting 12 functional areas and 600 new hires)
Upgraded Warehouse Management System across all Supply Chain facilities that integrated with new merchandising systems, introduced new supplier compliance capabilities, introduced EDI and retail standard practices to fulfillment, and reduced DC labor costs. (Midwest Fulfillment Center, impacting 12 functional areas and 1,000 employees and six Distribution Centers, impacting 7 functional areas and 1200 employees.)
Opened two Rack Warehouses with new business and system model to improve merchandise allocation closer to customer demand, to increase speed to store, to increase product margin, and to reduce supply chain labor (Midwest and East Coast new warehouses with 100 employees)
Opened new Reserve Stock Location and upgraded two existing facilities to support growth of full-price and off-price business as well as to integrate customer order fulfillment for on-line and store demand of Reserve Stock inventory
Phased launch of NGEN, largest company technology initiative, moving Off Price to new merchandising system and technology architecture. This impacted receiving and processing of off price shoes in six Distribution Centers, three Reserve Stock Warehouses and two Rack Warehouses
Upgraded Warehouse Management System, automation and business processes at San Bernardino Off Price Fulfillment Center with creation of materials to support new and existing processes for >500 employees
Introduction of Transportation and Shipping initiatives in 6 Regional Delivery Rooms located in DCs where packing and shipping of store-fulfilled customer orders were centralized to reduce labor and to increase customer service and experience
Roll-out of Transportation Optimization Systems in all Full Line Stores and Regional Delivery Rooms which introduced carrier rate shopping to improve speed to customer and to reduce shipping costs
Created and executed change readiness and education programs that engaged, educated, and empowered leaders and end users resulting in optimal performance at implementation, as well as, supported indirect and direct reports to create and maintain standard operating procedures, user guides, course materials, for Distribution and Fulfillment Centers, Warehouses, and Store Logistics
Lead roll out of ongoing and continuous improvement of technology and process changes across all Nordstrom Distribution Centers, Fulfillment Centers, and Warehouses and Store Logistics
Built strong business relationships with Business Process and Change Management partners in Technology, Nordstrom Merchandising Group, Nordstrom Rack/HauteLook, Merchandise Operations, Enterprise Product Management, Accounts Payable, Inventory, Logistics and Integrity, Internal Audit, and Inventory Accounting
Consultant and subject matter expert (SME)to many business partners for initial input on supply chain impacts of potential initiatives and business process changes demonstrating outstanding ability to analyze initiative or change and identify and engage with impacted groups
Consultant and subject matter expert (SME) for inventory integrity initiatives and audits and controls driven by Controller's office and outside audit firms
Deep understanding of Manhattan Associates iSeries Warehouse Management System, Nordstrom Supply Chain and its impacts on merchandise Gross Margin and merchandise profitability
Strong knowledge of merchant processes including ordering and allocation
SENIOR MANAGER - Training/Safety/Inventory, 01/2000 to 01/2008 Nordstrom, Inc. - A Fortune 500 Company – City, STATE,
Lead education and change management components while participating in design, testing, implementation, and production support to move Nordstrom Distribution Centers move to Perpetual Inventory Systems. This project impacted 7 different functional areas with total of over 1200 employees across 6 facilities
Lead indirect reports in design, creation and facilitation of change and learning programs for six Distribution Centers
Lead development and implementation of standardized training materials for all functional areas within Distribution Centers
Lead design, development and delivery of change and learning for business partners, including Accounts Payable, Merchandise Operations, Nordstrom Product Group, Nordstrom Merchandising Group and Corporate Inventory
Curated and delivered safety and leadership training used in all Distribution Centers as well as Business Immersion Training delivered to Supply Chain Technology Team
Lead development and implementation of first inventory integrity program in Distribution Centers to ensure inventory accuracy and to reduce company loss through shrinkage
Proficient in Manhattan Associates iSeries WMS, Oracle Ordering Systems (RMS) Microsoft Office Products, Inventory Management and Profitability, Merchandising, Sales and Customer Engagement
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Education
High School Diploma: , Expected in 06/1982 Astoria Senior High School - Astoria, OR GPA:
Accomplishments
Inverted Pyramid recipient for work on the opening of the Nordstrom East Coast Fulfillment Center
Recognized over 20 times in Nordstrom leadership career for Cash Call and Special Recognition
2-time Nordstrom Customer Service & Selling All-Star
2-time guest speaker at the SDI SELF Material Handling Conference
Recogonized over 10 times in Macy's leadership career for customer service, sales and expense performance.
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