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Operations Manager/Account Manager Resume Example

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OPERATIONS MANAGER/ACCOUNT MANAGER
Summary
I am an engaging, successful leader with a track record of outstanding performance in competitive and multi-level environments. I have experience in growing companies, decreasing costs/loss and contributing bottom line results through market contraction and expansion. I am seeking a position within a company that I can invest in long term. I am primarily interested in an organization that I can grow with, contribute at my highest level and engage in challenges and developmental opportunities. The company must be focused on their people by creating value and maximizing their potential. Studied Organizational Leadership, Human Resources and Business.
Experience
Operations Manager/Account Manager
January 2015 to Current
  • Vacation Rental Management Company where we act as support to VRBO, Home Away Trip Advisor.
  • I coordinate the daily operation of over $8 Million in properties resulting in over $20K monthly revenue.
  • P&L Management, Financial and Fiscal Responsibility.
  • Maintenance of service contracts with vendors.
  • Client acquisition & Customer Service.
Owner, Developer, General Manager
January 2009 to January 2015Mission Bay Pet Salon － San Diego, CA
  • I led Mission Bay Pet Salon to set a new standard in San Diego and the community responded.
  • By the time I sold the business we serviced over 1000 transactions a month! Being a small business owner is one of the most difficult endeavors to have pursued.
  • A small business owner must quickly respond to changes in the market, create the company image and deliver results through a small team.
  • This required a commitment to the community, passion for our product and a desire to serve our end user.
  • Grew company to one of the biggest dog grooming, retail and service businesses in SD.
  • 20%-30% increase month over month for 48 straight months.
  • Led safe practices and procedures: 0 Workers Compensation claims, 0 Insurance claims.
  • Created successful brand recognition throughout the community.
  • Created and cultivated a solid and enduring reputation with a proven track record of service with integrity via Yelp.
  • 5-Star Business with over 160 Reviews and over 1500 reviews on website.
  • www.mbpets.com Collaborated with local business owners on cross marketing, community involvement and special event coordination.
  • Developed, trained and promoted numerous managers, team supervisors and leads.
  • Awards and regards as Best Grooming Shop in San Diego through Yelp, SD A-List and FOX spotlight.
  • Featured in 3-hour spotlight from KUSI news media.
Executive Team Leader Remodel
January 2008 to January 2009Target Corporation － San Diego, CA
  • As the Remodel Manager, I was responsible for building relationships with our teams within the store and partners such as general contractors, sub contractors, cleaning and prepping teams all while maintaining the Target Brand.
  • Strict timelines were adhered to and proper mobilization and coordination of simultaneous teams and work packages.
  • The position required me to be detail oriented, communicate effectively and maximize relationships at multiple levels.
  • Responsible for the overall leadership and accountability of multi-faceted $3M remodel at Target Location Rancho San Diego.
  • Managed a payroll of 300K during an 11-month remodel project with over 35 direct employees.
  • Came in under budget and two weeks early.
  • Collaboration across multidisciplinary teams to deliver branding expectations through disrupted business occurrences.
  • Designed processes for daily processes of two teams consisting of 40 employees.
Executive Team Leader- Assets Protection
August 2004 to February 2008Target Corporation － San Diego, CA
  • I had to investigate shortage, theft and inventory processes.
  • This position required me to be investigative, detail oriented and numbers driven.
  • I needed to process large amount of data and act quickly to resolve shortages.
  • Report and documents needed to be accurate, detailed, and quality driven to properly represent each case.
  • In addition to these skills, I also conducted trainings, facilitated meetings and worked with partners within and outside our stores.
  • Reduced Shortage three years in a row to less than .8% of $34mm in store revenue.
  • 1st in lowest shortage percentage and 2nd best improvement in South San Diego District (9 stores) Cultivated a culture of safe and honest behavior resulting in 0 incidents in 2007 and 2008.
  • Internal Investigations resulted in over 15K recovered losses (2nd best in district) Served as District Captain for Shortage and Loss Processes Served as Non-Violent Crisis Intervention District Trainer.
Education
Organizational Leadership, 2016Brandman University (Chapman University System) － San Diego, CA, USOrganizational Leadership
Project Management Professional, 2016PMI － San Diego, CA, US
Criminal Justice, 2004San Diego State University － San Diego, CA, USCriminal Justice
GED : General, 2000West Liberty State University － West Liberty, WV, USAthletic Scholarship WVIAC 2nd Team All Conference
Associate of Applied Science : Arts, 1998Grossmont Community College － El Cajon, Ca, USArts
Skills
branding, budget, business owner, com, contracts, Crisis Intervention, Client, Customer Service, detail oriented, event coordination, Financial, image, Insurance, inventory, leadership, marketing, market, meetings, payroll, Processes, quality, retail, San, SD, Trainer, website
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Resume Overview

Companies Worked For:

  • Mission Bay Pet Salon
  • Target Corporation

School Attended

  • Brandman University (Chapman University System)
  • PMI
  • San Diego State University
  • West Liberty State University
  • Grossmont Community College

Job Titles Held:

  • Operations Manager/Account Manager
  • Owner, Developer, General Manager
  • Executive Team Leader Remodel
  • Executive Team Leader- Assets Protection

Degrees

  • Organizational Leadership , 2016
    Project Management Professional , 2016
    Criminal Justice , 2004
    GED : General , 2000
    Associate of Applied Science : Arts , 1998

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