Currently an Operations Manager, Experienced at building sales and revenue, Successful completion of company sponsored courses relating to Employee Supervision, Sales/Revenue Generation, Workforce Management, and Expertise in Promoting customer service and managing employees. Excellent managerial/supervisory skills and Strong customer service skills. Completed Fox Management Development Training, Working knowledge of terminal applications used within the rental sales floor i.e. Rent 2000 and Rental. Net Ability to understand and follow instructions Strong organizational and time management skills
Ability to work independently and be a team player.
Ability to handle and solve problems in a professional manner, Maintain professional attitude and appearance Ability to work and succeed in a multi-cultural environment.
Processing payroll, handle a new hire processing of employee information, Maintaining employee files and administrative duty requirements. Motivating the rental team with the incentive contest floor sales. Drive the shuttle when necessary.
January 2010-CurrentOperations Manager | Fox Rent A Car, Inc | Burbank, California
Primarily responsible for the day to day operations of the Burbank location.
Drive sales and revenue by coaching and training Rental Agents on Rental.NET system and products.
Manage customer complaints and resolutions.
Monitor and review competitive pricing and fleet availability through daily internet resources.
Control costs through supply ordering for fleet and operations and location needs.
Monitor and approve timecard punches to ensure HR compliance.
Schedule employees for location to accommodate volume.
Ensure employees adhere to company policies and safety procedures.
Train new employees Assist with fleet maintenance and appearance cleanliness.
File theft of vehicles reports and handle the recovery paper work and files.
Maintain license plates and registration of vehicle are in compliant with Los Angeles Department of transportation requirements Conduct safety inspections Monitoring employee's completion of the Fox University assignments.
Resolve issue with customer escalations in person or via email.
Schedule and approve time off requests Make all court appearances for stolen vehicle that are recovered.
Filing all necessary police reports for Burbank/ Los Angeles County.
January 2008-January 2010Rental Agent |
Followed Six Step Service-Based Sales process for car rentals.
Provided customer service through product knowledge.
Entered Rent 2000 information into database to track customer information.
January 2005-January 2008Outbound Sales Supervisor | Pepsi Bottling Company | Winston- Salem, North Carolina
Supervision and support of sales staff monitoring work functions assigned within the position's area of responsibility.
Monitors and enforces the regional Pepsi sales group sales activity.
Ensure that adequate staffing is in place to handle the work function assigned to outbound sales center.
Monitor individual employee performance on an ongoing basis.
Responsible for conducting formal reviews with employees under this position's supervision, as required in the Company's policy on performance evaluations.
Acted as the secondary point of contact on customer issues that require escalation provided from sales lead team to determine resolution.
Monitors, evaluates, and takes corrective action necessary to meet or exceed objectives assigned area of outbound sales and sales retention team.
RAQUEL AARON-JONES Assist Corporate and Region Customer Service Staff in planning and implementing new procedures promptly, allowing Customer Service employees the ability to carry out daily responsibilities.
Assists in the selection and training of new employees within the outbound sales center.
Promoted good employee relations through effective communication and support of customer service and sales ethics policies.
Review generate daily/quarterly sales reports relating to sales performance, Applied taking corrective action required to obtain sales objectives.
Report to the Sales service Manager issues that can affect the overall performance operations of the sales center.
January 2002-January 2005Retail Sales Agent | Burlington Coat Factory | Woodland Hills, California
Find out the customer's needs recommend, select and help locate the right merchandise describe a product's features and benefits.
Handling the POS sale register and receive and process cash, check and charge/credit payments provide change and receipts bag or package purchases gift wrap merchandise count money, sort charge slips and balance monies.
Answer customer queries regarding the store and the merchandise make suggestions and encourage purchase of product provide information, manufacturing specifications, care and maintenance of merchandise and delivery options maintain sales records place special orders.
Organize and process merchandise exchanges process repair or alteration of merchandise, recognize and monitor security issues arrange and display merchandise keep merchandise area tidy take stock inventory requisition new stock.
Business ManagementLos Angeles Community College, Los Angeles, CaliforniaBusiness Management
May 2003Diploma: Birmingham High School, Nuys, California
Successfully achieved of the Month/Quarter Bonuses by managing the highest team performance results. Received Monthly/Quarterly Top Honor awards for Operational Performance and Rental Sales.