Operations Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Self-motivated Operations Manager well-versed in beer business leadership. Bringing top-level experience in directing all facets of Delivery and Warehouse operations. Successful at collaborating with consultants, area leaders and employees to streamline and strengthen processes, boost production and control costs. Highly organized, detail-oriented and safety-driven with solid record of accomplishment in meeting and exceeding business targets.

  • Solutions development
  • Staff training and development
  • Policies and procedures implementation
  • Planned equipment constraints
  • Incidents management
  • Cost reduction and containment
  • Inventory management
  • Maintenance planning
  • Problem resolution
  • Dedicated
  • Market Growth
  • Client relationships
  • Customer service
  • Quality assurance controls
  • Staff retention
  • Process improvement
  • Management
  • Team Building/Leadership
  • Goal attainment
  • High-pressure environments
  • Warehouse Operations
  • Delivery Operations
  • Safety Operations
  • Quality assurance and control
06/2020 to Current Operations Manager Wayfair Llc | Oakdale, PA,
  • Managed daily operations, including supervising multiple team members across 3 locations.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with 35-person team to improve tracking and work issue logging.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Developed and managed annual operating budgets for 2 Colorado-area facilities.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Assessed upcoming projects to forecast projected resource requirements.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Reduced operating budget by $250000 annually by developing new inventory management process.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Worked collaboratively to enhance processes and implement damage beer program, resulting in 3% increase in profitability.
  • Developed and led quality management systems, standards and compliance, including SOPs, good cultured best practices, lean improvement programs and enforcement of company and regulatory requirements.
  • Oversaw a team of 72 members focused on continuous improvement processes.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Implemented process improvements based on identification of productivity or quality issues.
  • Fostered strong relationships with on and off premise customers and suppliers by maintaining an open line of communication.
  • Facilitated timely and comprehensive audit preparations or inspections, conducted root cause analysis and adhered to Corrective and Preventive Actions (CAPA) system procedures.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Devised business and technology strategies to create performance metrics, reporting and analysis systems in support of investigative operations.
  • Led cross-functional communication initiatives to meet account order timelines.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Delivered timely and budget-complying project management on multi-faceted issues.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Contributed to development and evaluation of service level agreements that complied with established operational parameters that meet MBC and our suppliers needs
  • Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
  • Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
  • Analyzed strategic, core and support processes and recommended improvements to streamline processes.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Developed and implemented comprehensive preventive maintenance program that improved operational up-time by 20%.
  • Limited inventory discrepancies by creating online inventory system using Encompass warehouse management tool as well as for delivery.
  • Monitored and directed all aspects of department operations and 35-member Delivery team in production, safety, equipment, performance, quality and records management.
  • Monitored and directed all aspects of department operations and 15-member warehouse team in production, safety, equipment, performance, quality and records management.
  • Monitored and directed all aspects of department operations and 20-member Sales team in safety and equipment.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Defined project roadmap to solidify project objectives and milestones. Especially coordinating key special events such as X-Games, Go-Pro Mountain Games, Burton Snowboard Championships to name a few
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Mitigated risk by ensuring regulatory compliance for representative licensing and contracting protocol.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements.
  • Increased productivity by 3-5% while simultaneously reducing head count by 10%
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial maintenance reports.
  • Spearheaded special projects and increased efficiency through effective emergency resolution
  • Managed 6 head departmental associates to provide optimal productivity for multi-building campus.
  • Designed food safety program to meet federal standard
  • Managed the system to keep all vehicles compliant with DOT regulations
05/2020 to Current Outside Golf Services American Golf Corporation | Diamond Bar, CA,

Provide customer service of the highest standard to an exclusive private golf course in the Eagle, CO valley

05/2020 to Current Merchandiser Winebow | Asheville, NC,

-Merchandised flowers as they arrived to the Home Depot facility. Due in part to our entire team our sales are up 200% compared to last year.

-unload and load returns efficiently and safely for transport back to original destination

  • Established and maintained proper high-traffic displays, resulting in increased sales.
  • Displayed appropriate signage for products and sales promotions.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across the Avon Home Depot location
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Education and Training
Expected in 05/1995 High School Diploma | Regis Jesuit High School, Denver, CO, GPA:
Expected in 05/1995 High School Diploma | Adams City High School, Commerce City, CO GPA:
  • First Aid/CPR
  • ServSafe
  • Forklift certified
  • OSHA 30 certified
  • Safety in Motion certified

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Resume Strength

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  • Target Job
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Resume Overview

School Attended
  • Regis Jesuit High School
  • Adams City High School
Job Titles Held:
  • Operations Manager
  • Outside Golf Services
  • Merchandiser
  • High School Diploma
  • High School Diploma

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