Professional veteran who possesses 10+ years of Military experience. Comfortable with technology. Strong logistics. Strong organizational skills and high level of attention to detail. Communication skills, both verbal and written. Advanced phone skills. Computer skills; proficiency, Gmail, internet, Microsoft Office Word, Excel and Power point. Outstanding leadership and customer service. Self-motivated with the ability to manage competing priorities. Looking forward to implementing these skills in my new role with the United States Postal Service.
Primary Leadership Development Course
Microsoft Office Suite
Risk Management (annually)
Security Operations and Management
Sexual Harassment and Response Prevention (semi-annually)
Safe Working Methods
Microsoft Office Suite
Operations Manager, 01/2015 to Current Company Name – City, State
Ensures safe, efficient and timely handling and transportation of all customer materials.
When required ensures compliance with import/export regulations, duties, and tariffs in some markets.
Supervises a staff; responsible for hiring, coaching, training, and developing subordinate staff.
Keep detailed track of all available field personnel and all in-progress and completed calls.
Documented all changes in computer tracking system.
Collaborate with Operations Support units across the Division of Stations to ensure the workforce is staffed strategically and that best practices and efficiencies are implemented and leveraged on a consistent basis.
Partner with alllevels of management and field personnel, external departments and entities such as Maintenance of Way, Office of System Safety, DOS Safety, MTA Real Estate, MTA Construction & Development including the Office of ADA Compliance, DOS Capital Programs, Office of System-Wide Accessibility, Strategy & Customer Experience, Operations Planning and Government and Community Relations.
Provide pointed operational input into the planning, design and construction phases of Capital projects.
Conduct construction inspections, perform surveys and attend meetings related to issues impacting the station environment.
Facilitate the Beneficial Use and Final Acceptance process for Capital projects.
Conduct thorough investigations of customer complaints and prepare timely responses.
Implement signage strategies to ensure ADA accessible stations fully meet the needs of the disability community including determining and developing accessible path signage improvements and wayfinding techniques.
Oversee various activities related to supporting the Station Signage program such as, assessing point-to-point wayfinding systems for entry and egress within the station environment.
Respond to, assess and resolve trouble calls on an array of signage issues such as safety conditions, vandalized signage or changes to the station infrastructure.
Perform in-depth station inspections including examining such areas as wayfinding signage, stairwells, tile surfaces, graffiti, overhead areas, cleanliness and customer service; identify defects and communicate findings to field management.
Execute special projects as defined and directed by management that support the changing needs of the operation, such as auditing Deep Cleaning Initiative (DCI) results and/or conducting system wide audits of equipment such as emergency gates.
Create, compile and distribute all required work reports, surveys and communications.
Human Resources Administrator, 01/2018 to 01/2019 Company Name – City, State
Conducting ongoing checks and updates with NYS Department of State for Security Officers.
Tracked several Workforce1 hiring events via excel spreadsheets conducted by the company spanning the 5 boroughs and Albany as well on a bi-weekly basis detailed by last communication, hire or no hire, credentials.
Works with management to promote sales growth by advising on customer activities and achieving specific customer call targets.
Review resumes and perform reference check.
Manage pipeline of candidates for predefined roles, ensuring candidates complete application in a timely manner.
Emergency Operations Specialist, 01/2010 to 01/2014 Company Name – City, State
Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services.
Emailed suppliers and department staff on shipping updates.
Support cross-functional and inter-departmental working groups supporting BCM, resiliency, and employee readiness programming.
Create and maximize capacity by ensuring productive use of all assets, equipment and drivers.
Translated business needs and priorities into actionable logistics strategies.
Chemical Operations Supervisor, 01/2008 to 01/2010 Company Name – City, State
Manage and maintain fleet of vehicles and supplies.
Order appropriate chemical equipment as needed and assure timely delivery.
Using intermediate computer skills to operate innovative, wireless technology at client specific sites.
Enforce company policies as outlined in the handbooks and executive memos.
Ensures all material is picked up and delivered from/to all area accounts in accordance with HAZMAT guidelines, customer expectations and government regulations.
Bachelor: Finance, Small Business ManagementDEVRY UNIVERSITY - City, State In progress, 30 Semester Hours)
High School DiplomaCHRISTOPHER COLUMBUS - City, State
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Human Resources Administrator
Emergency Operations Specialist
Chemical Operations Supervisor
Bachelor : Finance, Small Business Management High School Diploma
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