Operations Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Professional veteran who possesses 10+ years of Military experience. Comfortable with technology. Strong logistics. Strong organizational skills and high level of attention to detail. Communication skills, both verbal and written. Advanced phone skills. Computer skills; proficiency, Gmail, internet, Microsoft Office Word, Excel and Power point. Outstanding leadership and customer service. Self-motivated with the ability to manage competing priorities. Looking forward to implementing these skills in my new role with the United States Postal Service.
  • Primary Leadership Development Course
  • Microsoft Office Suite
  • Risk Management (annually)
  • Security Operations and Management
  • Sexual Harassment and Response Prevention (semi-annually)
  • Personnel Management
  • Labor Relations
  • Safe Working Methods
  • ADA, Shipping
  • Auditing, Strategy
  • Bi, Transportation
  • Coaching
  • Community Relations
  • Client
  • Customer service
  • Delivery
  • DOS
  • Drivers
  • Functional
  • Government
  • Hiring
  • Labor Relations
  • Leadership Development
  • Logistics
  • Materials
  • Meetings
  • Excel spreadsheets
  • Microsoft Office Suite
  • Office
  • Works
  • Personnel
  • Personnel Management
  • Pick
  • Policies
  • Programming
  • Progress
  • Real Estate
  • Risk Management
  • Safety
  • Sales
Work History
01/2015 to Current
Operations Manager 24-7 Intouch Clearwater, FL,
  • Ensures safe, efficient and timely handling and transportation of all customer materials.
  • When required ensures compliance with import/export regulations, duties, and tariffs in some markets.
  • Supervises a staff; responsible for hiring, coaching, training, and developing subordinate staff.
  • Keep detailed track of all available field personnel and all in-progress and completed calls.
  • Documented all changes in computer tracking system.
  • Collaborate with Operations Support units across the Division of Stations to ensure the workforce is staffed strategically and that best practices and efficiencies are implemented and leveraged on a consistent basis.
  • Partner with all levels of management and field personnel, external departments and entities such as Maintenance of Way, Office of System Safety, DOS Safety, MTA Real Estate, MTA Construction & Development including the Office of ADA Compliance, DOS Capital Programs, Office of System-Wide Accessibility, Strategy & Customer Experience, Operations Planning and Government and Community Relations.
  • Provide pointed operational input into the planning, design and construction phases of Capital projects.
  • Conduct construction inspections, perform surveys and attend meetings related to issues impacting the station environment.
  • Facilitate the Beneficial Use and Final Acceptance process for Capital projects.
  • Conduct thorough investigations of customer complaints and prepare timely responses.
  • Implement signage strategies to ensure ADA accessible stations fully meet the needs of the disability community including determining and developing accessible path signage improvements and wayfinding techniques.
  • Oversee various activities related to supporting the Station Signage program such as, assessing point-to-point wayfinding systems for entry and egress within the station environment.
  • Respond to, assess and resolve trouble calls on an array of signage issues such as safety conditions, vandalized signage or changes to the station infrastructure.
  • Perform in-depth station inspections including examining such areas as wayfinding signage, stairwells, tile surfaces, graffiti, overhead areas, cleanliness and customer service; identify defects and communicate findings to field management.
  • Execute special projects as defined and directed by management that support the changing needs of the operation, such as auditing Deep Cleaning Initiative (DCI) results and/or conducting system wide audits of equipment such as emergency gates.
  • Create, compile and distribute all required work reports, surveys and communications.
01/2018 to 01/2019
Human Resources Administrator Composecure East Millstone, NJ,
  • Conducting ongoing checks and updates with NYS Department of State for Security Officers.
  • Tracked several Workforce1 hiring events via excel spreadsheets conducted by the company spanning the 5 boroughs and Albany as well on a bi-weekly basis detailed by last communication, hire or no hire, credentials.
  • Works with management to promote sales growth by advising on customer activities and achieving specific customer call targets.
  • Review resumes and perform reference check.
  • Manage pipeline of candidates for predefined roles, ensuring candidates complete application in a timely manner.
01/2010 to 01/2014
Emergency Operations Specialist UNITED STATES ARMED FORCES City, STATE,
  • Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services.
  • Emailed suppliers and department staff on shipping updates.
  • Support cross-functional and inter-departmental working groups supporting BCM, resiliency, and employee readiness programming.
  • Create and maximize capacity by ensuring productive use of all assets, equipment and drivers.
  • Translated business needs and priorities into actionable logistics strategies.
01/2008 to 01/2010
Chemical Operations Supervisor UNITED STATES ARMED FORCES City, STATE,
  • Manage and maintain fleet of vehicles and supplies.
  • Order appropriate chemical equipment as needed and assure timely delivery.
  • Using intermediate computer skills to operate innovative, wireless technology at client specific sites.
  • Enforce company policies as outlined in the handbooks and executive memos.
  • Ensures all material is picked up and delivered from/to all area accounts in accordance with HAZMAT guidelines, customer expectations and government regulations.
Expected in
Bachelor: Finance, Small Business Management
In progress, 30 Semester Hours)
Expected in
High School Diploma:
  • 2020 CPR American Heart Association (every 2 years) 2019 Accident Avoidance Course (every 3 years) 2019 Secret Security Clearance (every 10 years) 2018 NYS Guard Card (every 2 years) 2018 Driver’s License (every 2 years).
  • Primary Leadership Development Course
  • Microsoft Office Suite
  • Risk Management (annually)
  • Security Operations and Management
  • Sexual Harassment and Response Prevention (semi-annually)
  • Personnel Management
  • Labor Relations
  • Safe Working Methods

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Job Titles Held:
  • Operations Manager
  • Human Resources Administrator
  • Emergency Operations Specialist
  • Chemical Operations Supervisor
  • Bachelor
  • High School Diploma

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