Operations Manager Resume Example Julbo Inc

OPERATIONS MANAGER

Professional Summary

Coordinate and manage daily operations in organizations numbering up to [Number] employees. Manage operating budgets in excess of $[Amount]. Lead teams, problem solve and work well under pressure. Have excellent computer skills in [Software] for operations management. Provide individual and collective training support to personnel including mentoring. Reliable Operations Manager with over [Number] years of experience in bookkeeping, payroll and [Skill]. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and [Area of expertise]. Resourceful and methodical self-starter.

Work History

Julbo Inc - Operations ManagerWilliston, VT01/2012 - Current

Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Implemented policies and standard operating procedures for continuous improvement.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Partnered with vendors and suppliers to effectively manage and budget for over $[Amount] in inventory.
Oversaw day-to-day operations, including supervising [Number]-person team across [Number] sites.
Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
Developed and maintained relationships with [Type] customers and suppliers through [Action] and [Action].
Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
Streamlined and enhanced corporate accounting and operations system by initiating key workflows.
Improved distribution efficiency with design, development and testing of embedded software applications.
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
Brought in more than [Number] new administrative staff and handled all training, mentoring and direction to maximize productivity.
Built relationships with customers and managed accounts to drive revenue and profit.
Executed physical relocation of [Type] facility, including design of floorplan, wiring and furnishing placement while maintaining transitional efficiency.

Julbo Inc - Staff AccountantWilliston, VT01/2009 - 01/2012

Collected and arranged financial information and entered details into [Software] financial management system.
Accurately calculated deductions and processed payroll for [Number] employees.
Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers.
Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements and month-end accruals.
Prepared monthly and quarterly payroll taxes.
Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements.
Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
Generated invoices upon receipt of billing information and tracked collection progress.
Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
Supported operations by communicating with customers, filing documents and managing data.
Matched purchase orders with invoices and recorded necessary information.
Gathered, evaluated and summarized account data in detailed financial reports.
Input financial data and produced reports using [Software].
Maximized client loyalty and satisfaction with prompt, thorough and timely resolutions.
Introduced new accounting, financial and operational systems to maximize efficiency and recordkeeping accuracy.
Maintained relationships with vendors and managed invoices for [Product].
Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
Strengthened financial operations by conducting bank reconciliations and financial reporting.
Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Complied with all established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing, collections, [Timeframe] balance records, vendor payments and profit and loss statements for [Number] clients.
Processed payroll for [Number] employees each [Timeframe], including commissions, taxes, time off and healthcare benefits.
Reconciled account information and reported figures in general ledger by comparing to bank account statement each [Timeframe].
Verified postings to ledgers to ensure proper entry and account balances.
Achieved business objectives by developing process improvements based on customer feedback.
Completed and mailed bills, contracts, policies, invoices and checks.
Assisted day staff by completing daily computer backups, virus checks and program updates.
Monitored [Number]-employee team while handling day-to-day accounting processes and financial accuracy.
Directed automation of office procedures such as correspondence management, recordkeeping and online communications.

Julbo Inc - Customer Service ManagerWilliston, VT11/2005 - 01/2009

Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Met all customer call guidelines including service levels, handle time and productivity.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Communicated with vendors regarding back order availability, future inventory and special orders.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Investigated and resolved customer inquiries and complaints quickly.
Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Performed data entry with [Software] to record call notes, suggestions and questions.
Trained staff on operating procedures and company services.
Investigated and resolved accounting, service and delivery concerns.
Maintained up-to-date knowledge of product and service changes.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Skills

Employee relations
Operations management
Human resources management
Purchasing and procurement
Business operations

Report generation
Customer relations specialist
Organized
Dependable
Data collection and analysis

Education

Wayne State CollegeWayne, NEAssociate of Science: Accounting And Computer Science

Resume Overview

Companies Worked For:

Julbo Inc

School Attended

Wayne State College

Job Titles Held:

Operations Manager
Staff Accountant
Customer Service Manager

Degrees

Associate of Science : Accounting And Computer Science

Operations Manager Resume Example

Resume Score: 80%

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