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Operations Manager Resume Example

Resume Score: 80%

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SR
OPERATIONS MANAGER
Professional Summary

Coordinate and manage daily operations in organizations numbering up to [Number] employees. Manage operating budgets in excess of $[Amount]. Lead teams, problem solve and work well under pressure. Have excellent computer skills in [Software] for operations management. Provide individual and collective training support to personnel including mentoring. Reliable Operations Manager with over [Number] years of experience in bookkeeping, payroll and [Skill]. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and [Area of expertise]. Resourceful and methodical self-starter.

Work History
Company Name - Operations ManagerCity, State01/2012 - Current
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget for over $[Amount] in inventory.
  • Oversaw day-to-day operations, including supervising [Number]-person team across [Number] sites.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Developed and maintained relationships with [Type] customers and suppliers through [Action] and [Action].
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
  • Streamlined and enhanced corporate accounting and operations system by initiating key workflows.
  • Improved distribution efficiency with design, development and testing of embedded software applications.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
  • Brought in more than [Number] new administrative staff and handled all training, mentoring and direction to maximize productivity.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Executed physical relocation of [Type] facility, including design of floorplan, wiring and furnishing placement while maintaining transitional efficiency.
Company Name - Staff AccountantCity, State01/2009 - 01/2012
  • Collected and arranged financial information and entered details into [Software] financial management system.
  • Accurately calculated deductions and processed payroll for [Number] employees.
  • Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers.
  • Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements and month-end accruals.
  • Prepared monthly and quarterly payroll taxes.
  • Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements.
  • Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Supported operations by communicating with customers, filing documents and managing data.
  • Matched purchase orders with invoices and recorded necessary information.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Input financial data and produced reports using [Software].
  • Maximized client loyalty and satisfaction with prompt, thorough and timely resolutions.
  • Introduced new accounting, financial and operational systems to maximize efficiency and recordkeeping accuracy.
  • Maintained relationships with vendors and managed invoices for [Product].
  • Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Complied with all established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing, collections, [Timeframe] balance records, vendor payments and profit and loss statements for [Number] clients.
  • Processed payroll for [Number] employees each [Timeframe], including commissions, taxes, time off and healthcare benefits.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each [Timeframe].
  • Verified postings to ledgers to ensure proper entry and account balances.
  • Achieved business objectives by developing process improvements based on customer feedback.
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Assisted day staff by completing daily computer backups, virus checks and program updates.
  • Monitored [Number]-employee team while handling day-to-day accounting processes and financial accuracy.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Company Name - Customer Service ManagerCity, State11/2005 - 01/2009
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Performed data entry with [Software] to record call notes, suggestions and questions.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Maintained up-to-date knowledge of product and service changes.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Skills
  • Employee relations
  • Operations management
  • Human resources management
  • Purchasing and procurement
  • Business operations
  • Report generation
  • Customer relations specialist
  • Organized
  • Dependable
  • Data collection and analysis
Education
Wayne State CollegeCity, StateAssociate of Science: Accounting And Computer Science
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Wayne State College

Job Titles Held:

  • Operations Manager
  • Staff Accountant
  • Customer Service Manager

Degrees

  • Associate of Science : Accounting And Computer Science

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