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Manager with 20 years' experience in customer service, hiring, training and data management. . I am a fast learner along with having a great communication skills that allow me to excel in a team atmosphere. Strong knowledge of distribution center procedures with analytical, problem-solving, decision- making, and proficient computer skills Exceptional leadership, administrative, and organizational skills with the ability to drive results.Excellent written and verbal communication skills with the ability to communicate effectively to a group of associates. Certification in Pallet jack and Forklift. Successful Warehouse Manager offering strong background in supervising and mentoring over 300 employees in exceptionally large distribution warehouse settings. Talented in promoting safety, accuracy and company rules when monitoring employee performance and training new employees. Accomplished in performing regular inventory counts and maintaining records with high level of accuracy.
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- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Built upon established practice standards to improve operational performance and reduce labor costs.
- Established organizational vision and developed strategies to achieve sales and customer service goals.
- Established and monitored the daily production schedules and ensures adherence to priorities.
- Monitored and identified procedures set forth in the distribution center to ensure integrity and accuracy of inventory and that available resources are utilized productively in order to control cost.
- Determined and implemented appropriate procedures and monitor adherence to, efficiency and cost effectiveness of the processes, and recommends changes, revisions, additions or deletions as necessary.
- Monitored activities to ensure proper work flow and controls inventory processes to enhance member experience.
- Supported all safety programs and OSHA compliance to ensure a safe work environment for all associates.
- Performed supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Monitored and identified procedures set forth in the distribution center to ensure integrity and accuracy of inventory and that available resources are utilized productively in order to control cost.
- Determined and implemented appropriate procedures and monitor adherence to, efficiency and cost effectiveness of the processes, and recommends changes, revisions, additions or deletions as necessary.
- Monitored activities to ensure proper work flow and controls inventory processes to enhance member experience.
- Supported all safety programs and OSHA compliance to ensure a safe work environment for all associates.
- Worked in Repack, Shipping, Case pack and Receiving departments during 2 year employment.
- Strong knowledge of distribution center procedures with analytical, problem-solving, decision-making, and proficient computer skills.
- Exceptional leadership, administrative, and organizational skills with the ability to drive results.
- Ability to be flexible to work variable shifts, including weekends, and operate on tight deadlines with multiple priorities subject to frequent changes.
- Managed day-to-day operations for supermarket.
- Interviewed and evaluated personnel.
- Proven leadership in Retail management techniques that streamline operations and add to profits.
- Identified new methods for cutting operating costs while increasing services.
- Utilize all assets and resources available, maximizing employee productivity and performance to achieve corporate goals and objectives.
- Proven ability to train and coordinate administrative staff.
- Earned respect with a proven ability to obtain high performance levels from employees while maintaining a pleasant working atmosphere.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Community College of Philadelphia - ,
Penn Foster College - ,
Some course work completed
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Resume Overview
School Attended
- Community College of Philadelphia
- Penn Foster College
Job Titles Held:
- Operations Manager
- Warehouse Supervisor
- Area Manager
- Asst. Store Manager
Degrees
- Business Degree – A.S
- A.S
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