operations manager resume example

Operations Managers Duties:

• Managed scheduling, training and inventory control.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Planned delivery routing, team workflows and promotional initiatives.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Human Resources Duties:

• Directed HR programs, policies and processes to improve operational efficiency.
• Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
• Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
• Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
• Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
• Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
• Provided HR consultation services to leadership and department heads.
• Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
• Recruited new employees and built relationships, driving visibility.
• Discussed medical, dental, short-term and long-term benefit plans with new hires and eligible employees with status changes.
• Oversaw enrollment of new employees and company-wide yearly enrollment period.
• Provided assistance to plan participants by explaining benefits information to ensure educated selections.
• Checked accuracy and completeness of benefits applications and documents.
• Mentored newly hired employees in benefits department and provided information regarding company policies and procedures.
• Used Quickbooks and math skills to calculate deductions and disability.
• Organized and verified enrollment and benefits documents.
• Reviewed employee enrollments to verify accuracy, inputting information into company database.

Payroll Manager Duties:

• Processed employee rehires, transfers, terminations and withholdings.
• Generated relevant paperwork and payroll reports.
• Calculated overtime, vacation sick hours and other categories of time.
• Managed payroll for temporary, hourly and salaried employees.
• Produced and filed payroll reports every Weekly.
• Voided checks and issued stop payment orders to correct payroll discrepancies.
• Calculated and applied wage garnishments.
• Coordinated child support deductions and distributed wage assignments.
• Oversaw conversation from Quickbooks to ADP.
• Managed payroll for employees for 120 employees.

Accounting Manager Duties:

• Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
• Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
• Developed and implemented departmental accounting policies, procedures and processes to establish and standardize accounting best practices.
• Reconciled and reviewed operations databases and accounting system records to calculate and determine accurate monthly revenues.
• Delegated tasks to accounting staff of four employees based upon strength and expertise.

Construction Project Manager Duties:

• Planned, organized and managed crews and subcontractors through expert communication and handling of work orders and purchase orders.
• Maintained safe work environment with zero accidents or lost work days.
• Interpreted blueprints and plans and relayed information to team of workers.
• Maintained daily communication with subcontractors and inspectors to drive forward progress of project.
• Managed submittals and processing of Requests for Information between general contractor, owner and owner's consultants.
• Established relationships with construction manager and contractors to align priorities, goals and objectives.
• Built relationships with engineering staff and coordinated with our customers to align timelines, phases and work to be performed across projects or shutdowns.
• Tracked permitting and inspections for each project with multiple authorities having jurisdiction.

Safety Coordinator Duties:

• Investigated safety incidents and drafted reports detailing results.
• Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
• Made recommendations to company policies and overall culture to improve worker safety.
• Responded to emergency situations in most efficient, effective ways possible.
• Created and implemented programs, policies and procedures designed to effectively reduce or eliminate injuries and hazards in workplace.
• Executed outstanding workmen's compensation performance by reducing claim volume to save money.